Freshslice Pizza customer care and support service

Arguably one of the best pizza joints in British Columbia has to be Freshslice. With its unique taste and healthy options, this family-run business turned franchise is a must-try for anyone who is a pizza fanatic.

The pizza joint opened up in 1999 in Vancouver, and since then has steadily grown to meet demands and now has 70 franchises across Canada.

Freshslice has been lauded as one of the best pizza by the slice joints because of its mouthwatering flavors and generous serving sizes.

What sets this pizza place apart from its competitors is the fact that it offers delicious and quality at unbeatable prices, giving their customers more value for their money.

Although the company predominantly serves walk-ins at its restaurants, amidst the COVID-19 pandemic, it has begun deliveries and online orders.

In this guide, we will take a deep dive into the customer care services offered by Freshslice Pizza.

One of the main ways that Freshslice keeps in touch with customers is through its official website. When you visit their website, you will notice that it is incredibly easy and straightforward to navigate and has all the information you might require.

Let’s take a closer look at everything that their website offers.

Freshslice has placed all the essential information you might need on its homepage, where you can access the following:

  • Menu
  • Locations
  • Freshslice Rewards
  • Freshslice Lives Here
  • Franchising
  • Freshslice Cares

On their homepage, you will also notice a vivid and colorful ad pop up that will update you about the current deals and discounts that Freshslice is offering. If you wish to avail of them, you can contact them via their website. Keep reading to find out more.

Contacting Freshslice Pizza

You can contact the pizza chain in a few ways. If the main reason behind contacting them is to order food, you will find the ‘Online Order’ tab right on the homepage. When you click on it, the website takes you to a page where you will need to sign up. You get to browse through the menu and add whatever treats you would like to order.

Moreover, you also get the option to choose whether you would prefer to pick up or deliver. Then, all you need to do is add your address, number, and other details.

Freshslice Social Media

If you have any comments or complaints about your experience with Freshslice, you can contact them on their social media handles.

They are quite famous and active on social media and post about recent offers, discounts, menu additions, job postings, and other important updates pertaining to the pizza joint.

Here are all the social media accounts you can find of Freshslice:

Finding a Nearby Freshslice Restaurant

Do you want to visit a Freshslice restaurant but don’t know which is nearest to you? If you live in Canada, you can head on over to their website and click on the option on the homepage that says, ‘Locations.’

The company has made it relatively easy for customers to find Freshslice restaurants through their website. You can add in your province, city, and other details on the site, and it will show you the exact locations of all the Freshslice restaurants near you.

Moreover, they will also show you the location of each restaurant on the map, so it is easier for you to follow. Additionally, you can contact each branch by calling them on their number, which is also provided to you.

Freshslice Rewards Program

If you have been a loyal customer at Freshslice who frequents their chains and orders regularly, you can cash in on this by applying for the Freshslice rewards program.

The website provides a platform where you can use it. If you are already a member, then you can simply log in and check your rewards history, promotional offers, registering reward cards, monitoring all of your rewards cards, and more.

In addition to that, you can also access reward details by clicking on the option on their rewards program page. It will show you all the points you will need to accumulate to get a certain amount of dollars off your purchase.

Owning a Freshslice Franchise

Another option presented to users on the Freshslice homepage is owning and running your very own Freshslice franchise. If that is something that appeals to you, you can visit their Franchising page to know more.

The page tells you all the in-depth information you might need about what owning a Freshslice franchise would entail, what the necessary models are, how franchising can help you, and the facts about working in the pizza industry, and any other questions you might have.

If you wish to apply or inquire further about their franchise programs, you can also do that by filling out a form with your personal details, location of interest, and the exact inquiry.

Freshslice Cares

On their official homepage, Freshslice also features its initiative of grand applications and charity drives. It allows customers to be a part of their movement to make a healthier Canada. It does so by donating to sports associations to promote healthy activities, especially amongst kids.

It recognizes the risk of obesity and what eating unhealthy food and having less physical activity can do, thus encouraging others to be a part of their initiative.

To apply for their grant application, you can contact them via their email address: freshslicecares@freshslice.com.

Or, you can send them a mail directly to this address:

Freshslice Cares
1610 Ingleton Ave.
Burnaby, B.C.
V5C 5R9

Lastly, if you want to make a contribution and donate, you can send in cheques via mail at this address:

Freshslice Cares Association
Reg. Charity No. 767595085RR0001
1610 Ingleton Avenue
Burnaby, B.C.
V5C 5R9

Parting Thoughts

Freshslice is an excellent food chain that has been around for years, serving pizzas, treats, and smiles to everyone across Canada. Getting in touch with them is extremely easy via their website.

You can also drop them a message on their social media pages and their customer care representative will be sure to get back to you at their latest.

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2 reviews

  1. I stopped in at Freshslice at UBC, 2166 Western parkway today, to order and pickup 3 medium 12 inch pizza’s for my workers. If you’re selling a 9 inch pizza, don’t be advertising a 12 inch pizza. This is not my first time ordering Freshslice, but this is the first time I’m disappointed. Yes I took pictures, looks more like the store bought pizza’s for $3 at Superstore. I’m leaving a comment here as it will not let me leave a comment in the contact us section. The webpage just spins…

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  2. My family and I had family friends over and decided to order pizza as a Friday night dinner. We thought 3 medium pizzas should suffice for 2 adults, 2 teenagers and 1 x 11 year old.

    We were sadly disappointed with the quality and pizzas. Not only did it seem smaller than previously ordered pizzas, but with the pizza thickness itself, I would hardly call it a pizza! The dough was so thin, I would compare it to the thickness between a pita wrap/tortilla wrap. The pizza slices could barely support itself as it flopped around in your hands, leaving a mess to eat with kids.

    We are regular FreshSlice customers but after this order and the amount of almost $45 for such a mess/lack of filling-ness, our family was extremely dissatisfied for what we received for the cost of this. If this is the quality going forward, we will not be ordering from FreshSlice in the future.

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