Flashfood customer care and support service

Flashfood is a thriving venture that focuses on reducing food waste throughout Canada. It’s the brainchild of Josh Domingues, who realised the sheer volume of food grocery stores have to throw away every day just because it’s nearing its sell-by or best-by date. The idea to start Flashfood was borne out of Josh’s desire to prevent all that food from going to waste.

It’s how Flashfood was born. It’s an app that allows you to buy perfectly good food that is nearing its best-before date at discounted prices. Buyers can browse the food items at different stores, purchase them at a discount, and pick them up from the store. The app is designed to empower shoppers to move toward sustainability and reduce food waste.

Flashfood wants to ensure that its customers have a pleasant experience with its app and website, which is why the company offers multiple customer care services through its official platform!

Here are some ways in which Flashfood serves its customers.

Contact Flashfood

Flashfood enables its customers to send a request to its customer service team via its website. All you have to do is open the “contact us” webpage and choose a request category from the drop-down menu. The categories include refund, feedback, help, and more options. Once you have selected a category, you will need to fill out the form below and submit the details.

The form details will vary based on the category you choose. For instance, if you choose the refund request, you will need to mention your order number, but if you choose to seek help as a partner, you will need to enter your name, Flashfood login, and store number. Depending on your needs, the customer service representatives will promptly get back to you regarding your concern or query.

Help Center

Flashfood has a comprehensive help center on its website with various help categories, including:

Each of these categories has dedicated webpages with detailed FAQs that you can click on for helpful answers. Each question-related webpage gives you the option to give instant feedback on whether the answer was helpful to you or not. It also allows you to submit your question to the platform.

Moreover, you can scroll down to access related questions. You can also use the search bar on the top of the help center webpage to enter any specific query you might have, and the website will generate results based on your keywords.


If you want to find Flashfood at a grocery store near your home or place of work, all you have to do is access the “locations” webpage on its official website. Then, you can enter your exact address or area code, apply the filters, pick your radius, and click on the “show all locations” button.

Based on your search, the website will generate results highlighting all the stores that have Flashfood and will show you the distance between the location of the store and your specified location. You can visit the store that is closest to your home/entered location.

Social Media Platforms

Flashfood is pretty active on the following social media platforms:

You can follow the company on these platforms to find out more about the offers on the app and stay up to date on the supermarkets and stores that the app partners with.

Moreover, you can reach out to Flashfood’s customer representatives on these platforms through direct messages and messenger. Alternatively, you can interact with them by commenting on the posts and replying to their tweets.


Flashfood has a pretty interactive and regularly updated blog with numerous categories, including recipes, community, zero waste, groceries, environment, and more. You can click on each category to access the blog posts in them. Alternatively, you can scroll down the blog and find the post that piques your interest.

Refer a Friend

Flashfood also allows you to earn $5 by inviting your friends to the app. All you have to do is recruit your loved ones to join the app by sending them the referral code via email, text, Facebook, etc. If their first purchase is $10 or more, they will receive a $5 credit.

On top of that, you will also receive a $5 credit in your rewards section. This reward will be applicable to your next purchase. The referral webpage on the website has all the information you need, including a list of comprehensive FAQs that will help you figure everything out.


If you want to keep up to date with every bit of news regarding the strides that Flashfood is making in the food industry, you can visit the news webpage on the website.


If you want to learn what it’s like to work at Flashfood, you can visit its careers webpage. You can gain an insight into the company’s culture and values. You can also hear from its employees.

Moreover, you can explore all open positions at the company. Each position has a detailed description of the job and the company’s expectations from you. It also includes the perks that Flashfood offers to the person in that position. You can learn everything you need to know and then apply for the position by filling out the detailed form on the webpage.

Become a Flashfood Partner

If you wish to become a Flashfood partner, all you have to do is visit the partner webpage on the website. It contains every piece of information you need to learn how you can help your community and surpass your sustainability goals by reducing food wastage. You can become a Flashfood partner by filling out the form on the webpage and entering your name and your company’s details. A Flashfood representative will get in touch with you to iron out the details.

The Bottom Line

Flashfood provides its customers with various ways to get in touch with its representatives. Moreover, the website is designed to facilitate the customers’ journey as much as possible with helpful FAQs, help categories, locations tool, and more. The company is committed to ensuring that its customers have a seamless experience with its services.

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1 reviews

  1. I am happy to contribute to and benefit from Flash foods but do not insult me with more than inferior products.
    Sometimes the things I order should be put in the garbage!not sold even at discount.
    Example is grapes,oranges,mostly fresh food.
    I know I can refuse and return but that is not my point.
    Thank you.

    Helpful We appreciate your evaluation.
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