Flair Airlines is a privately-owned, low-cost Canadian airline. It is headquartered in Edmonton, Alberta. The airlines’ main hub is Edmonton International Airport. It operates scheduled domestic passenger and cargo services in Canada, the United States, and internationally.
Flair Airlines was founded in 2005 as Flair Air. It initially operated scheduled cargo services between Canada and Cuba and was headquartered in British Columbia at the Kelowna International Airport. In 2017, the company changed its name from Flair Air to Flair Airlines, and in 2018, it moved its headquarters to Edmonton.
Today, Flair Airlines travels to and from 28 destinations around the world. It has over 300 employees and offers easy online booking via its website. The airline promotes itself as “Canada’s only independent Ultra Low-Cost Carrier (ULCC)” and has a fleet size of 11.
Flair Airlines’ customer service team has a lot to offer. You will find the answers to almost all your queries by accessing their official website. Continue reading to gather information regarding Flair Airlines’ customer support services.
Flair Airlines understands that time is precious. Hence, the company exceptionally integrated customer support services across various platforms. In this section, we will discuss ways in which you can get in touch with Flair Airlines’ customer support team.
Contact Flair Airlines
You can contact Flair Airlines by clicking the “Contact Us” tab on the top of their homepage. The website will redirect you to their contact page where you can fill out a request form, find phone numbers to get in touch with the company, and read answers to the most frequently asked questions.
To send your feedback to Flair Airlines or get help regarding a particular issue, you can fill out a request form on their website. All you need to do is enter your:
- First name
- Last name
- Email address
- Reservation number (if any)
- The preferred topic of discussion
Phone Numbers and Email
If you need an urgent response from Flair Airlines and don’t have the time to fill out a request form and wait for a reply, you can send an SMS on:
If you wish to email your query or feedback, you can write to:
You can also get in touch with Canadian Transportation Agency (CTA) by emailing them at:
Or calling them on:
Like most companies, Flair Airlines also has a comprehensive FAQ section on its “Contact Us” page. The section contains answers to questions that travelers usually ask. If you have general questions about your booking and flight status, the online check-in process, the customer service team, or luggage limits, you can easily find your answers in the FAQ section.
Create and Manage Your Flair Airlines Account
While you don’t need to create an account first to book a flight with Flair Airlines, it is recommended to do so. Creating an account will ensure you stay up to date about all company offers and promotions.
You will also be able to make changes to your booking from your account very easily and get instant mobile alerts and notifications that can be very useful after you book a flight.
Stay Connected to Flair Airlines via Social Media
Last but not the least, Flair Airlines also has a strong social media presence to serve a wider audience and boost customer engagement. If you are a social media enthusiast, you can connect with Flair Airlines via Facebook, Instagram, and Twitter.
The company’s marketing team often posts on these platforms so that you can stay up-to-date! You can comment on these posts or send your queries/feedback via inbox to Flair Airlines’ social media customer support team.
We live in uncertain times, and due to the COVID-19 pandemic, travel to and from several countries is still restricted. For this reason, Flair Airlines has introduced a detailed section on COVID-19 updates on its website. If you are worried about your safety, want to know if you meet the requirements for travel, or want information about the company’s cancelation policies, you can check this section out before you book your flight.
The Bottom Line
While Flair Airlines still has a long way to go, it has clearly defied all odds being a low-cost carrier in the huge multi-billion dollar air travel industry. When it comes to exceptional customer service and support, Flair Airlines is at the top of the table. The company understands the importance of satisfying all its customers. You can count on it to serve you well whenever you reach out to its customer support team with a query or provide general feedback about its services.
My tool box contained about $5,000 of tools and equipment I packed to bring to Vancouver for a job. Flair demanded an additional $113.00 from me on top of the regular baggage handling fee to put it on the plane. I watched the ground crew load the plane and did not see my tool box get loaded. I tried asking one of the flight attendant to see if they can contact someone on the ground crew just to ask if any of them had seen it. Instead of being helpful she decided to laugh at me and walk away.
At this point of writing this, Flair has had 36 hours to resolve this issue. Their (so-called) customer service will tell me nothing over the phone. Their online text message service via their website portal (which is solely for assisting in such matters as this) say they do not handle lost luggage issues on it. Nether portal will tell me where it is. Their email responsiveness is a joke… no replies at all. Nor will any of these 3 portals will provide me with any information as to when or even if they will get it to me.
As of 7 hours ago, courtesy of the online messaging portal, Flair’s agent stated that they deny any responsibility for my missing tool box and that it is the responsibility of the Montreal Airport (where I departed from) to find it and get it to me.
I also filled out a property irregularity report when I landed in Vancouver. I have no confidence it will even be taken seriously seeing as the flair baggage claim agent at the counter would not even look up my luggage on the computer in front of him.
So… it seems I am out about $5,000 in tools and equipment and I am supposed to bit the bullet on that?! This is unacceptable! For the amount of money we are demanded to pay for airline passage and baggage handling fees there is accountability.
I am very unhappy with customer service. I only was able to CHAT on line no ability to speak to someone. Any phone number I found was to send a text message not speak to someone.
My flight was changed by the airline. I then needed to pay 200.00 more for a car rental and not able to get the car size I needed. My flight changed causes me to miss a day of work unpaid.
On the Chat line I explained my issues and was redirected to a lawyer for advise I needed to provide my Credit card info to pay $2.00 in order to get advise. I was also unable to continue my chat without filling out this info.
This is not customer service!