EQ Bank customer care and support service

EQ Bank is one of Canada’s most renowned banks that is changing how we do banking and manage our finances. The company itself is driven to make a change through constant transformations and evolving through adaptation.

It was launched in 2016 by Equitable Bank, which was also founded over fifty years ago. Since then, EQ Bank has been striving to change the way banking has been traditionally done. Today, it serves over a quarter billion individuals all over Canada. It also has over $7 billion in deposits.

EQ bank is all about finding newer and smarter ways to manage finances and carry out transactions. It gives customers the ability to bank without encountering hidden fees, pay for services that are of no use to them, and abide by archaic policies.

If you wish to contact someone from the customer care department at EQ, you can easily do it through their official website. It thoroughly highlights all the ways you can contact them and what their response time would be.

When you visit their ‘Contact Us page, you will notice that there are several ways of getting in touch with the bank. This guide will highlight all of them.

Chatting with EQ Bank

If you have a query, question, or problem you need to discuss at your earliest with a representative from EQ Bank, you can use their live chat feature. You can access it through the handle on the bottom right corner of the page.

The chatbot is available 24/7, so you can message them and have your query addressed at any time or day.

Calling EQ Bank

If you have specific questions that cannot be answered or addressed through chat, you can always give EQ bank a call.

This is especially true if you have account-related questions or queries regarding mortgages. The website also states that you should call them if you have questions about your Savings account with EQ bank.

You can call them any time between 8 am to midnight (EST), seven days a week. EQ bank has two numbers that you can call depending on your location. These include the following:

  • The toll-free number within North America: 1-844-437-2265
  • The number for individuals outside of North America: 1-416-551-3449

Mailing EQ Bank

Lastly, you can also send mail directly to EQ Bank if you need to return your card or any other product you have bought from them. Ensure that you have contacted the company before sending them the mail.

The mailing address for EQ bank is the following:

EQ Bank – Digital Banking
30 St. Clair Avenue West, Suite 700
Toronto, ON
M4V 3A1

Online Support and Other Resources

The EQ Bank official website is not just thorough, but it also is quite resourceful. There is tons of material that customers or potential customers can read and check to help them navigate through their experience and make decisions.

Take a look at the following online resources provided by EQ bank:

FAQ Page

It is recommended by everyone that you should look through the EQ bank FAQ page to learn more about the bank and open an account with them.

You will likely find an answer to your question, which means you would likely not need to get in touch with anyone from their customer care department.

Their FAQ page is quite thorough and comprehensive and contains plentiful information. The page has information on what EQ bank is, the procedure for opening an account, and all the questions about using your account. There are around a hundred questions on this page.

Education Center

Another resource that users of EQ bank can enjoy is the Education Center, which was designed for all customers of EQ bank. There are various categories on this page that contain information you need, including those relating to Investing, Banking, Borrowing, and Payments.

There are tons of articles that you can read about banking through EQ bank.

Personal Banking

Another category of information that you can explore is the Personal Banking one on their website. You can learn more about Savings Plus Account, Joint Savings Plus Account, a US Dollar Account, and more. The comprehensive section contains other categories of information also.

All of it is designed to help you make your experience of banking easier and more convenient. This will help you make your personal banking experience great.

Checking for Latest Updates and Current Status

EQ bank is known for its online banking services. This is why they have a whole dedicated space for checking for updates and your current status. You can report an issue here or discuss your concerns through the live chatbox feature on this part of their website.

EQ Bank on Social Media

Another way to stay informed about the latest information and news about personal banking and investing with EQ Bank is through their social media. The company is quite active on its social media platforms, which you can follow. You will also be able to get in touch with their representative through these social media handles.

You can follow EQ Bank on Facebook, Instagram, and Twitter. On Facebook, they have over four thousand followers. Moreover, on Twitter, they have over 2,000 followers, and on Instagram, they have over 3,000 followers. The company is quite active on its social media handles, so it is useful to follow them for the latest updates.

Final Words

EQ Bank is one of Canada’s most popular online banking choices. It makes investing, borrowing, and transactions quite easy and straightforward. You can get in touch with a representative from EQ Bank in multiple ways.

You can either call them or chat with them live. This is the quickest way to contact the bank and have them address your query. You could also get in touch with them via social media or send them mail as well.

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