Enercare is a Canadian energy enterprise with operations in Canada and the US. Headquartered in Markham, Ontario, Enercare is a portfolio company of Brookfield Infrastructure Partners LP, one of the largest operators of diverse and vital global infrastructure networks linked to energy, data, water, and more.
Enercare is one of North America’s largest energy solutions and home and commercial service companies, with about 5,000 employees. It’s the leading provider of water treatment, air conditioners, water heaters, furnaces, plumbing services, protection plans, and more in Canada. It serves around 1.9 million customers each year.
The company cares deeply about your wellness and ensuring a high quality of living in your home and business. It focuses on providing comfort to its customers in the safety of their homes and offices via its high-quality appliances and services. It also offers exceptional customer service via its official website.
Enercare has a comprehensive contact us webpage with neat categories for services and ways you can get in touch with its representatives:
- Enercare Home Service
- Enercare Meter Service
- Home Services for Property Management
- Metered Services for Property Managers
If you’re a new customer, you can reach out to the company at:
Alternatively, you can try the local number to talk to our service representatives and discuss your queries, concerns, or suggestions with them.
If you want to rent, maintain, buy, or repair your water heaters, plumbing, air conditioning, or heating appliances, you must call Enercare on:
You can call them on the same number for maintenance and protection plans and Enercare Smarter Home service.
Enercare Property Managers
If you are a property manager, resident manager, condo board manager, or landlord with more than fifteen properties and you don’t have metered services, you can fill out a form on Enercare’s website to avail those services. Once you mention all the details in the form, including your contact information, Enercare’s customer service representatives will get in touch with you to discuss the services you will need.
Enercare also features a helpful locations webpage, which provides you access to all the local Enercare teams. All you have to do is enter your postal code into the search bar, and the website will highlight all the teams closest to your location. Alternatively, you can simply scroll down and browse the locations manually. The webpage features helpful information, including contact info, customer service time, technical service time, service area, and address of all the Enercare locations.
Enercare has a meticulously detailed FAQ webpage with a wide array of FAQ categories, including:
- Bill and Payments
- General Inquiry
- Water Treatment & more!
You can either select the category from the drop-down menu or enter your search keyword into the bar. Alternatively, you can scroll down the FAQ webpage to find your query. Click on the question you want answered to access the detailed response by the Enercare team.
Enercare has a webpage dedicated to its mobile app, which provides its clients with many benefits, including:
- Booking, cancelling, and rescheduling appointments directly and conveniently
- Viewing current account details, including protection plan details, monthly price, and renewal date
- Receiving alerts about technicians being on their way
- Viewing current offers
- Access to a live map with real-time updates
You can download the app on Google Play and App Store.
Enercare wants to help its customers in every way possible. It’s why it has created a comprehensive blog that covers all of its service categories, including air conditioning, heating, duct cleaning, plumbing, energy-saving, and more. The blog has several helpful categories, including:
These blog posts cover a wide range of topics designed to help you learn how to manage your home and foster a healthy living environment for yourself and your loved ones.
Enercare has created a safety-first mandate to keep you and your loved ones safe during the COVID-19 pandemic.
This policy includes a pre-site clearance call to prevent the spread of the virus and the disinfection of equipment and tools before arrival on your property. It also includes several other safety measures, such as a reduced interaction time and virtual or contactless maintenance options.
You can learn all about Enercare’s COVID-19 response here.
Enercare’s Social Media Presence
Enercare has an active social media presence on the following platforms:
You can contact Enercare’s representatives on the aforementioned platforms and send them your queries or concerns via direct messages or by commenting on their posts, videos, and tweets. You can also look at Enercare’s job postings on LinkedIn.
Pre-Authorized Payment Forms
The company allows its customers to pay their bills automatically each month. You can set up your pre-authorized payment, and Enercare representatives will take care of the rest for you. All you have to do is fill out a debit or credit card form, and you’re good to go.
Careers at Enercare
Enercare also has a detailed careers webpage that highlights what it’s like to work for the company and the benefits you will receive when you start working for it. Moreover, the webpage also has a link to a separate job postings webpage.
If you click on it, you will be directed to a platform where you can enter the job you’re looking for and your location. The job searching tool will generate all the results that suit your search query. You can read the job descriptions and then apply at your discretion.
Enercare’s Essential Accessibility
Enercare’s committed to providing digital access to its customers. In this stride, it partners with eSSENTIAL Accessibility to ensure its website is accessible and functional to all of its customers. It also provides assistive technology for people with physical disabilities.
You can learn more about it here.
Enercare wants to make sure that its customers are justly informed and protected when seeking its services. It’s why it encourages you to read up on your consumer rights and report strangers who come knocking on your doors claiming to be Enercare representatives.
You can report such people at:
- 1 855-255-5458
Their helpline representatives are available 24/7 to help you in whatever capacity possible.
The Bottom Line
Enercare is committed to providing excellent customer care service via its website, social media presence, helpline, and more. The company wants its customers to feel valued and have a positive customer experience through its services, resources, policies, and website features.
One star for installation of a new furnace the water pump was not turned on, we had flood.
After the humidifier installation there was no heat, they forgot to connect the wire.
Ten stars for a repairman named Francis he fixed the problem and also detected a gas leak because the guys who installed the new furnace did not tighten the pipes.