Enbridge Gas Distribution is one of the oldest and most respected natural gas providers in Canada. Headquartered in Toronto, this company now serves around 2 million happy Ontario residents. If you’re not familiar with the name “Enbridge,” then you might be more familiar with the company’s first name: “Consumers Gas.” That’s the name the company chose to use when it was founded way back in 1848.
It wasn’t until 1998 that executives decided to change the company’s name to “Enbridge Consumers Gas.” Not only is Enbridge a quality natural gas provider in both Canada and the USA, this company is well known for its innovation in the clean energy space. In 2008, Enbridge developed the world’s first Hybrid FuelCell, which is able to produce some 2.2 megawatts of electricity from energy that would otherwise be lost in pipeline operations.
People who work at Enbridge are extremely proud their company has earned a spot on the annual “Global 100 Most Sustainable Corporations” list for over eight years in a row. Enbridge is a publicly traded company and is listed on the NYSE under the ticker ENB.
How to contact Enbridge Gas for emergencies
In case of an emergency, Enbridge urges customers use the telephone number:
- (866) 763-5427.
Again, this number is only for emergencies and should only be used if a fire breaks out due to natural gas, a gas pipe breaks, or if you smell natural gas in your home.
Telephone number for general inquiries
For more general inquiries, Canadians should use the number:
- (877) 362-7434
While you can reach this Customer Service department 24/7, the billing department is only open from 8AM-6PM Mondays through Fridays.
Enbridge Gas support via website
Anyone who needs more information on Enbridge should really check out the links provided below.
Here’s Enbridge’s official “Contact Us” page. There are telephone numbers and email addresses galore on this website. You could even submit a form, write an email, or look up the company’s department listings right from this website. On the right hand side, be sure to check out the links for media inquires, careers, and investing in Enbridge.
This second “Contact” page has more information on how to get in touch with Enbridge’s corporate staff. There are phone numbers, physical addresses, and email addresses listed all over this page. Whether you’re looking up an office in Canada or America, you’ll be able to find what you need here. There’s also information on Enbridge subsidiaries like Midcoast Energy Partners, Union Gas, and Spectra Energy Partners.
Just click on this link to Enbridge’s “Questions“ page to ask your own questions and/or review former Q&As.
One great way to learn what’s going on at Enbridge is to check out their YouTube page. Here you’ll find a ton of videos detailing Enbridge’s latest projects and environmental policies. Although it might not be as exciting as watching Parkour runners or Victoria’s Secret models, you’ll certainly learn a great deal from these Enbridge YouTube videos.
Enbridge Gas address
Canadians who want to send Enbridge a written letter should use this address:
200, Fifth Avenue Place
425 – 1st Street S.W.
Canada T2P 3L8
To reach this corporate head office by telephone, just call:
- (403) 231-3900
You could also either fax a letter to:
- (403) 231-3920
Or send an email using this address:
Everybody nowadays is on social media. It’s a fact of modern life. So, it just makes sense that Enbridge would be on major social media platforms as well, right? Of course! If you have a Facebook account, check out Enbridge’s page by following this link. People who love Twitter can follow Enbridge’s feed on this website. Lastly, Enbridge has its own Instagram page located on this webpage.
I have been on the phone, online with a bot for over one hour. Phone is simply a menu of items that do not apply to me. The bot could not answer my question and put me into a queue, #20. That number didn’t change the entire time I was waiting! Did I get dropped? I tried to “register” my account online. When I input the account number, it says invalid! How frustrating!!! I need to speak to a live agent.
Useless customer service. Call, wait, hang up, start again.
Worst company ever. They only hire contract people who are not loyal so they berate customers and suck at customer service. Instead of cheating out they need to invest in their people and pass on contracts. Cheap AF.
I took ownership of my current house on April 30, 2020. I have called many times Enbridge Gas since August of 2020 to send me an actual bill with meter reading instead of estimated bills. In July of 2021 they had to move gas meter out of the house as it was not possible to read the meter from outside. Enbridge then moved the meter outside and caused damage to the outside patio tiles. There was further damage to the newly built washroom in the basement as their technicians had to cut the dry wall including the wooden frame. The Operations Supervisor had r assured me that Enbridge would take care of the damage and do the restoration work. I was provided the email for Restoration by Operations Supervisor to request for restoration work to the wall in the washroom. I have sent three emails and till today after five months, there has been no response. I then sent a letter to the CEO of Enbridge Gas with cc to Enbridge Customer service. I got an automated response that I should contact Customer service before the CEO’s office would respond. I have called more than ten times to speak to the customer service but I cannot get a human on the phone. I wait for 30 to 45 minutes and then give up as no one takes my calls. Very Frustrating.
There is no customer service. They should invent a phone that you can talk to someone.oh! That was invented a hundred years ago and it use to work!
Customer service does not exist.
Enbridge cheats customers!
they are the wost company to get ahold they what there money right away i call them 3 times wait 40mins and never got answer
I am emailing with regards to obtaining a copy of an old bill for an income tax audit. I require a copy of a bill which is just over 24 months. I call last week Thursday to get an email which I was told to show my connection fee to provide to Canadian Revenue Agency (CRA) as part of a move audit. I was told it would take a day. The request wasn’t submitted until Friday and I have to have paperwork to CRA by mid week. I contacted other utility companies and the bills were sent while I was on the phone (5-10 mins). I was also told to get the actual bill from Enbridge there would be a fee approx. $100. This is unacceptable. If I opt for paperless billing there should be no charge for bills to be resent.
I now have to wait til the team the request was sent to action this.
Question about billing/payment was rudely answered. I asked her to a little more helpful and less hash and she start berating me. I don’t understand you she say I guess English is not understood these days. I assumed that her job was to help me not tell me to phone my bank. I asked for a supervisor but of course none are available for 24 to 48 hours This happened today 14/6/2019