eDreams customer care and support service

As one of the world’s leading online travel brands, eDreams is a popular distributor of online travel booking in the tourism sector. The company was founded in 1999 and provides cutting-edge solutions to offer travelers in 40 countries across the world a wide choice of flights, hotel accommodations, travel insurance, and car rentals.

eDreams is a part of the ODIGEO group, which serves 18 million customers across 46 countries, making the eDreams ODIGEO group one of the largest providers of online travel services in the world today.

Based in Spain, eDreams ODIGEO was created in 2011 with the merging of eDreams with Go Voyages and Opodo. By 2014, the company was valued at close to $1.5 billion. The next year, Dana Dunne, who was formerly the company’s chief operating officer, was promoted to CEO, while former CEO Javier Perez- Tenessa took on the role of honorary chairman.

Since then, the company has received numerous industry awards for setting standards in the online travel booking sector. eDreams was awarded Best Flight Booking Website and Best Online Travel Partner in 2015.

eDreams Customer Care Services

If you would like to get in touch with an eDreams customer care representative regarding a question, concern, or query you have, visit the eDreams official website here.

While eDreams does not have contact information where you can directly speak to a customer care representative, the website contains key information about all aspects of booking flights and travel plans with eDreams.

eDreams Official Website

The eDreams official website is easily navigable and allows you to view and book cheap flights, hotel accommodations, and car rentals for your trip.

What’s more, the website features options to manage your booking, where you can check your flight status or change or cancel your booking, check your refund status, and find out relevant travel information regarding COVID-19 travel restrictions.

You can also find several flight deals and travel packages available on the homepage of the eDreams official website. These include travel packages where you can book your flight and hotel accommodation together, Air Canada flight offerings, car rentals, hotel bookings, and even Toronto flights offerings.

eDreams Live Chat

If you find that your question, concern, or query is not listed anywhere on the eDreams website or would like to receive an answer to a very particular or unique issue, you can use the eDreams Live Chat option available on the official website.

You will find the eDreams live chat window on the Customer care help center menu on the eDreams official website.

Using the live chat menu, you can contact a customer care representative and ask them any question or concern you might have directly. The customer care representative will either answer your question and solve your problem directly or might refer you to a page on the eDreams official website that answers your question for you.

eDreams Help Center

The eDreams official website also features a Help Center or Customer Care Page where you can find all kinds of frequently asked questions and concerns answered for you.

Depending on the nature of your concern or query, you can navigate through the categories listed on the eDreams customer care page and find out what you need to know. We recommend exploring all pages in the eDreams Help Center before deciding to contact a customer care representative directly through the live chat option.

Some of the categories listed on the eDreams Customer Care page include the following:

  • Cancellation – This includes queries related to flight cancellation, hotel cancellation, and refunds
  • Modification – This includes queries related to flight modification, changes and cancellations by the airline, and refunds
  • Baggage – This includes queries related to baggage allowance, special baggage, and adding extra baggage to your booking
  • Check-in – This includes queries related to online check-in, flight seats, and hotel check-in
  • Before Travel – This includes queries related to health and travel documentation, requests for special assistance, and details of flights, hotel check-ins, car rentals, and itineraries.
  • More – This includes queries related to booking status and booking services and products

eDreams COVID-19 Travel Alert

Due to the difficulties in traveling created by COVID-19 travel restrictions, eDreams has dedicated a page on their website to travel information related to COVID-19. The eDreams COVID-19 Travel Alert contains information about checking your flight status, canceling or changing your booking, and refunding your booking, and health and visa requirements for various countries around the world.

Here, you can also find information related to travel restrictions and COVID-19 travel protocols and procedures. Therefore, if you are concerned about how COVID travel restrictions or protocols might affect your journey and your accommodations, visit the eDreams COVID-19 Travel Alert page.

eDreams Travel Blog

If you would like to get a better picture of the experience that awaits you at your chosen destination or would like a traveler to traveler account of what your experience with eDreams will be like, visit the eDreams Travel Blog and read the articles posted by travelers there.

eDreams on Social Media

eDreams is pretty active on several social media platforms where you can find key information and promotional offers.

eDreams on Facebook

eDreams is quite active on Facebook, where the company posts promotional pictures of popular travel destinations as well as information about travel packages.

eDreams on Instagram

eDreams is quite active on Instagram, where the company posts photos of popular travel destinations for which they are offering deals and travel packages.

eDreams on Twitter

eDreams is quite active on Twitter, where the company posts promotional offers and information regarding travel packages and deals.

eDreams on Pinterest

eDreams is quite active on Pinterest, where the company posts promotional pictures of popular travel destinations for which they are offering deals and travel packages.

eDreams on YouTube

eDreams is quite active on YouTube, where the company regularly posts travel blogs and video logs by many of its travelers. These videos act as both promotions of various travel destinations as well as guides for future travelers.

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