Edmonton International Airport customer care and support service

Edmonton International Airport (EIA) is run by the Edmonton Regional Airports Authority, a community-based, non-profit organization founded in 1990, under the Regional Airports Authorities Act of 1989.

As the fifth-busiest airport, EIA provides services in 50 global destinations, serving around 8.2 million passengers a year.

EIA is the primary air passenger and cargo facility in the Edmonton Metropolitan Region of the Canadian province of Alberta. It also has 60 mouth-watering restaurants, enticing shops, and valuable services.

Edmonton International Airport

The management of EIA was initially handled by Transport Canada but on August 1, 1992, it was transferred to the Edmonton Regional Airports Authority (also known as Edmonton Airports).

With a robust financial backing, the Edmonton International Airport is able to deliver excellent customer service to its passengers. The most valuable source of information is its official website.

This customer service guide will take you through everything EIA has to offer.

Flight Search

If you’re expecting someone and would like to see the status of the flight they’re traveling on, use this flight search tool on the homepage of the EIA website.

If you don’t have the flight number, just enter the city they’re coming from or the airline name, and you’ll get a list of all the flights with their respective statuses.


The same tool comes in handy when a loved one is departing to another location and you’d want to know whether they safely arrived at their destination.

You can also see the entire list of recent arrivals and departures along with their schedules and respective origins and destinations on the website.

Information Booth

If you’re looking for customer service assistance, you can contact the team via the following numbers:

  • 1 (780) 890 8382
  • 1 (800) 268 7134

If you’re physically present at the Edmonton International Airport, you can also seek assistance by visiting the Information Booth on the Arrivals level, across from Door 7.


The EIA facility also has white information phones present through the facility that will quickly connect you to a customer service representative.

Regardless of the information you need, the airport’s bilingual CS representatives are happy to answer your queries.

Contact Information

  • Local: (780) 890 8382
  • Toll-free in North America: 1 (800) 268 7134
  • TTY: (780) 890 6715
  • Email: info@flyeia.com

Hours of Operation: Monday to Friday, 08:00 – 24:00. Saturday: 09:00 – 20:00. Sundays and Holidays: 09:00 – 24:00

On-Terminal Parking and Transportation

As a busy terminal, Edmonton International Airport recommends that you reserve your parking space before arriving at the facility.

Booking your parking online in advance can help you save time. Of course, a shuttle service is always available to transport you from the parking area to the terminal. You can opt for a 10-minute walk too.


The EIA offers a tremendous parking arrangement with three different parking options: Value Park, Easy Parkade, and Express Valet.

You can opt for the one that suits your style, budget, and needs. Follow this link to look up the rates and book your parking online.

If you regularly travel via Edmonton International Airport, you may choose to upgrade your parking with the Executive Park membership for $350 per month.

This guarantees unlimited parking in the VIP Easy Parkade area and easy access to the airport through covered pedway. You can also skip cashier lines with this membership.

Shop, Dine, and Relax

Edmonton International Airport understands how stressful traveling can be, which is why it wants to make your experience enjoyable.

To enhance airport experience, it houses 60 shops and restaurants, that you can browse through this directory.


Also, you’ll be impressed by the terminal’s arts and culture scene. To enjoy live music, art, and literature, you’ll need to arrive at the airport pretty early.

Social Media Presence

Edmonton International Airport has profiles on all the popular social media networks including Facebook, Twitter, Instagram, LinkedIn, and YouTube.

To stay updated with all the latest news and flight changes follow EIA on each of these platforms.

Depending on which platform you’re active and most comfortable on, you can use Facebook Messenger or direct message on Twitter or Instagram to connect with customer service representatives.

EIA’s YouTube channel offers engaging videos that you can watch to familiarize yourself with the terminal before arriving. For instance, the channel includes an incredibly useful video guiding you on the parking facility at the airport.

If you’re looking for a job opening at EIA, you can always check the ‘Careers’ section on its website, but nowadays companies have become more active on LinkedIn for their hiring needs.

Hence, don’t forget to follow and see the vacancies on EIA’s LinkedIn profile and apply then and there.

Final Word

Simply put, EIA has made traveling easier. Whether you’re traveling via EIA for the first time or are a frequent traveler, you’ll never be disappointed with their customer service.

Whether you reach out to the airport through email, phone or social media profiles, its dedicated customer service team will answer your queries and solve your problems as soon as possible.

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