Dollarama customer care and support service

Dollarama was designed for Canadians who absolutely love a bargain. Founded by Larry Rossy, the very first Dollarama store was opened in 1992 in the small town of Matane, Québec.

All of the products in this original Dollarama store sold for $1 or less. It didn’t take long before this Dollarama became incredibly popular with the locals, and Dollarama quickly spread throughout the rest of Québec.

Today, Dollarama has well over 1,000 stores all across the Great White North. Although not all the items are $1 anymore, none of Dollarama’s products go over $4. Just a few of the products offered at every Dollarama location include candies, cleaning goods, and kitchenware.

Dollarama is currently a publicly traded company and is listed on the Toronto Stock Exchange under the ticker DOL.

Dollarama phone numbers

There are numerous ways for Canadian consumers to get in touch with Dollarama’s Customer Service division.

Perhaps the easiest way to get in contact with Dollarama is to call this toll-free number:

  • (888)755-1006 #1000

Dollarama email address

You can also send Dollarama a quick email using this email address:

Dollarama website

If you don’t feel like calling or emailing Dollarama, don’t sweat it. There’s plenty of other ways to get some info on this well-known retailer.

Just take a look at some official links below to learn more about this fabulous company.

  • This is Dollarama’s “Contact Us” page. You can send the company a message right from this webpage if you so choose, or you could scroll down to the bottom of the screen to see this company’s two official telephone numbers.
  • Here you’ll find information on Dollarama’s headquarters address. There are instructions on how to contact Dollarama’s Board of Directors on this page, as well as info on how to contact the company’s Audit Committee.
  • If you just want to find where the closest Dollarama store is to your home, look no further than this webpage. Here’s Dollarama’s official “Store Locator” page. Just type in your postal code, hit the “Find Stores” button, and you’ll instantly see a bunch of Dollarama stores pop up on the map below. You can easily find out each store’s address and hours of operation on the right hand side of the screen.
  • Do you have any questions you’d like to ask Dollarama? Why not see if your questions have already been addressed by visiting this FAQ page? Just a few questions addressed on this page include “does Dollarama offer a direct stock purchase plan?” and “does Dollarama offer franchising opportunities?”

Headquarter address

Looking to send a physical letter to Dollarama’s headquarters? Well then, just take down this address:

Dollarama Inc.
5805 Royalmount Avenue
Montréal, Québec Canada
H4P 0A1

You can also call this headquarters by using the number:

  • (514) 737-1006

For those of you who need to fax information to this head office, use this number:

  • (514) 409-2097

Social Network

And, since almost everyone in the world is online, it’d be sort of odd for Dollarama not to be on at least one social media site, right? Users of Facebook can “friend” Dollarama on this webpage.

And, lastly, Instagram users can see what’s happening in the wonderful world of Dollarama on this URL.

Customer care reviews
Average Rating
79.4%
 4/5 (8)
 4/5 (8)
 3.9/5 (8)
 4/5 (8)

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8 reviews

  1. Location: Morrison and Dorchester, 6777 Morrison St, N.F., Ontario

    The store manager was cashing me out and without permission tugged and pulled on my reciept under my dish towels that were laying on the counter. Background: She asked if I needed a bag, and I said yes now I do because I purchased these towels a moment ago but forgot to get earbuds. I has just paid for the towels with the other cashier less than 5 mins prior. I laid the receipt on the counter and the towels on top so the receipt would not fly away. She bagged ear buds, and I said I’ll put the towels in the bag, and she then started grabbing my receipt from under the towels. I said what are you doing and she said I’m checking to see if you paid for those, and I said you could have asked me and would have shown you the receipt. Why on earth would I be trying to steal a towel thats right on the counter. She didn’t even ask to see the receipt, she just started pulling at it. Rude, unprofessional, and downright insulting.

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  2. Went to Dollerama in Hamilton On due to the Ontario government resctrions you can buy certain products . So on my way out to check out the greeting cards section was taped off hmmmm Mother’s Day cards were out and 1 week before date you buy a Mother’s Day card . Who didn’t think this out .

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  3. was assaulted by a hired security guard for no reason at all, just wanted to speak with the manager about the way the security guard approached, me , he hit me, the manager is all approving of it, even the regional manager is ok with it, but im not, it is assault, then they wont even let me speak to anyone above the reagonal manager.

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    Helpful We appreciate your evaluation.
  4. On Saturday April 25th I stopped at Dollarama Tilbury Ontario it was approximately 9:30 I seen that there were no customers in line nor was anyone in the stores first set of doors. As I went to go in to the store an employee rushed up to the door and very rudely told me that I could not enter because this time frame was reserved for seniors, and if I wanted to come in the store I could go stand outside for 15-20 minutes until it was my turn. At which time she took a shopping cart and slammed it into the doorway. Why does this store not have any signage stating the hours of operation for non-seniors even if it was a hand written sign would be helpful. Age groups for seniors vary from store to store so I may have qualified because I am 63 and the age limit was maybe 60 since it is not posted what time or who qualifies. Today May 5th at approximately 3:00ish I waited 15 minutes outside for my turn to enter the store, once I was at the door the young employee very kindly instructed me as to the layout and arrows in the store she then asked me if I needed a shopping cart I replied no that I was only purchasing 4 boxes of hot chocolate as I was asking her if it was necessary for me to go down the first 4 aisles to the hot chocolate because it was right there at the end of the aisles before the young girl could answer the store manager yelled down the aisle and said if you don’t like our rules you can leave the store. I chose to leave the store. This is twice in two weeks that the lady has been unnecessarily rude. I Will Not shop in this store again! The Chatham store is 45 minutes away and if I feel I need anything from your store bad enough I will drive there to get it. Thank you for your time.

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    Helpful We appreciate your evaluation.
  5. I live in South Huron, Ontario and shop at the Exeter, Ontario Dollarama. Until recently, all was fine, except for a few bad experiences, but since last week, one of the staff in that specific store has started to treat my family like dirt. This employee has yelled at me and my daughter one day from her cash register to get out of the store because we were not allowed in at that time of day (my daughter is special needs by the way and can not shop alone, so I am a firm believer that I am allowed to shop with my daughter in the early hours at the same time as the seniors do, because actually that is what every other stores do). So we left and didn’t come back that day because I was angry and my daughter was very upset for being yelled at by a stranger. This same employee has been rude to us ever since that day. She treats us like we don’t know how to shop and she treats other customers the same way. Very unacceptable behaviour coming from an employee towards customers. She is rude with her words and her face is full of anger and hate (you can tell she is angry and hates everyone around her by the look in her eyes). It is a scary thing to see actually because I feel unsafe around that woman and refuse to step foot in that store because of her. I’m afraid she will lash out on someone and that is not right to feel this way as a customer. This store’s manager has left a while back and I don’t know if there is a manager yet there who took his place. So this is why I am writing this here. Thank you.

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    Helpful We appreciate your evaluation.
  6. i go there ( 2635 Rue Bélanger, Montréal, QC CA H1Y 1A5 ) today, i dont find things i want to buy so i leave, as i prepare to leave, a young kid, one of the staff, TELLS me to follow him to the staff room at the back of the store for a reason he doesnt want to tell, as we enter the room, he locks the door and says that I STOLE THINGS, and starts searching my bag, my pockets and he finds NOTHING, then he tries to go away, well i ask: dont you even say sorry for that? he simply answers: NO. well, i just dont know what to say about this kind of people, very very very low educated. my friends suggest me to consult a lawyer, well, i’ll think about it…

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  7. COULD YOU HELP ME WITH THE PHONE NUMBER AND ADDRESS OF DOLLARAMA STORE # 531, PLEASE?
    I WILL APPRECIATE YOUR HELP WITH THIS INFORMATION.

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    Helpful We appreciate your evaluation.
  8. O purchased a 2.50 bbq lighter; a few days later I opened it to use it …out of 20 clicks it lite twice. I brought it back to dollars to exchange it. I walked out with the same broken lighter. I understand your policy but I think we should be able to use the product we pay for. Hope someone can help me on this matter…

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