Dodge customer care and support service

Dodge is an American automobile company founded in 1900 by John and Horace Dodge as Dodge Brothers Company.

Headquartered in Auburn Hills, Michigan, United States, the company is known for its performance cars, vans, pickups, medium and heavy trucks, and sports utility vehicles.

Dodge entered the Canadian market in 1988 with the Dodge Dynasty.

Today, all Dodge models are sold across Canada. The company has an international presence in Asia, Argentina, Brazil, Australia, Mexico, and several countries in Europe.

Dodge is known for its “Seamless Shopping” and “Top-Notch Service,” as proudly claimed on their official website.

All Dodge showrooms in Ontario are accessible through appointments that you can make via their website. You can also shop and buy a vehicle through Dodge Click ‘n Drive from the comfort of your home!

Let’s take a look at customer support services that Dodge Canada provides to its customers and is well reputed for.

Contact Dodge Canada for Customer Support

Dodge Canada provides a call customer support service for all its existing customers on its Dodge Owners Site.

You can call from Monday to Friday between 8:00 am and 8:00 pm EST, and on Saturday, 9:00am and 5:00pm EST to speak to a customer service representative and gain all the answers you need to the questions you have about your Dodge vehicle.

  • 1-800-465-2001

Alternatively, you can also mail all your queries to Dodge Canada at:

FCA Canada Inc.
Customer Care Centre
P.O. Box 1621
Windsor, ON
N9A 4H6

To send an email to Dodge Canada, you need to fill out a form on Dodge Canada’s contact page and provide your customer information, vehicle information, and reason for contacting Dodge.

To request information on new Dodge Canada vehicles, you can call their new vehicle information centre from Monday to Friday between 8:00 am and 8:00 pm EST and on Saturday between 9:00 am and 5:00 pm EST at:

  • 1-800-361-3700

Schedule a Sales Appointment

If you are interested in knowing more about a Dodge vehicle or taking one for a test drive, you can schedule a sales appointment via the Dodge Canada website.

When you click on the “Schedule a Sales Appointment” section under the “Shopping Tools” tab, you will be redirected to a page where you can select a dealer from a list of dealers near you, choose your appointment date and time, and provide your information.

Locate a Dealer Near You

To find a dealer in your area, you can visit the “Find a Dealer” section under the “Shopping Tools” tab on Dodge Canada’s website.

To locate a dealer near you, all you have to do is enter a postal code or a city in the search bar.

The search results will display all the closest dealerships along with their addresses, emails, dealer details, and contact numbers. You can then schedule an appointment with your preferred Dodge dealership from the search results in an instance!

Contact a Dealer

If you don’t wish to schedule an appointment to visit a dealership, you can contact your preferred dealers via phone, email, or SMS/text message.

Visit the dealer contact page by clicking on “Request a Quote” under the “Shopping Tools” tab. Complete your complete information such as name, postal code, phone, and email ID, add your comments in the text box provided, choose 3 dealers from the list of dealers in Canada to send the message to, and hit send!

To chat with a dealer, you can click the “Dealer Chat” icon on the bottom right of the homepage and send in your queries and messages.

Contacting a dealer can help you get a price quote, schedule a test drive, get information about a vehicle or dealership or book an appointment.

Find the Right Vehicle for Yourself

Dodge Canada’s website also allows you to find the right vehicle for yourself without having to visit a dealership or speaking to a representative.

On the “Vehicle Recommender” page under “Shopping Tools,” you can set your weekly budget, desired seating and towing capacity of the vehicle, vehicle capabilities, vehicle features, and vehicle color.

When you press “See Results,” you will be able to see the number of vehicles available in your area within 50, 100, 150, and 200 km of your location. The vehicles displayed will be divided into 4 categories, cars, SUVs, trucks, and vans, for your convenience.

Compare Dodge Canada’s Vehicles

If you wish to compare between vehicles manufactured and sold by Dodge Canada, you can visit the “Compare Vehicle” page under “Shopping Tools,” click on the vehicle you wish to compare, choose the model and make and compare.

Not only can you compare to other vehicles by Dodge, but you can also compare your selected choice with its competitors!

Apply for Credit at Dodge Canada

You can fill out an application for credit on Dodge Canada’s website for vehicle financing. By providing personal information, vehicle, and payment information and entering the data required in the credit application, you can submit your request and get approved for your vehicle purchase in no time!

Sign Up for Updatesand Download Brochures

To get the latest news updates, promotional offers, incentives, and other forms of communication from Dodge Canada, you can sign up via their website by providing your title, name, email, postal code, and vehicle purchase plan.

Tick the checkbox to provide your consent and hit submit to become an exclusive member!

You can also download brochures containing the useful and latest information about your favourite Dodge vehicles, such as interior and exterior details and engine information.

Get in Touch with Dodge Canada via Social Media

Stay connected to Dodge Canada by following them on social media sites. The company actively posts on Twitter, Facebook, Pinterest, and Instagram. They even have a YouTube channel with informative videos about their vehicles and the latest technologies in the automobile industry.

The Bottom Line

Dodge Canada has genuinely set a benchmark for other players in the automotive industry to step up their game by providing top-class customer support services to increase customer satisfaction and loyalty. Trust Dodge Canada to take care of your vehicle needs and answer all your queries!

Customer care reviews
Average Rating
68.3%
 3.7/5 (6)
 3.5/5 (6)
 3.7/5 (6)
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10 reviews

  1. I just wanted to let you know how appreciative I am with the dodge dealership in the PAS Manitoba. Twin Motors stepped up to the plate for my 18 yr old son Who plays Jr hockey in the PAS. He was having trouble with his 2013 jeep wrangler and had taken it into a couple local garages as per advice from some of billet families. I had told him always take it to the dealer. I have a fleet of trucks ( some dodge ) for my HVAC company on the east coast and all of them are only serviced by dealerships. None the less he was taken for a ride at both places $ 2000.00 plus dollars. He dropped his jeep off one night after practice and 9 am AST the next morning I received a call from the service lady wondering why the jeep was there. I explained the issues with all of the history from the other places and she was fantastic. She took the jeep in with no appointment and kept me up to speed with what was wrong and how much it was going to cost. Very professional as customer service has been slipping over the years. I cant thank the young lady enough and I told her that on the phone. My son is a 48 hr. drive from me and having someone take care of his needs so far away from home is priceless. Thank you Devon form Twin Motors keep up the great work.

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  2. I bought a Dodge Ram truck two mouths ago and discovered duc tape on the under side of the rocker panels . I was very surprised . I have been looking for rubber plugs to cover them to prevent any salt and sand getting in the holes . why after paying a lot of money do I have to cover these holes ?

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  3. My husband are senior citizens. Due to health problems my husband can no longer drive..
    We have a 300;dodge car which I find hard to park and only drive to the Grocery store

    I asked to cancel the lease and purchase a smaller dodge car that would better fit our needs

    The 15 thousand dollar penalty was shocking!!! I can assure you I will advise anyone who is think of leasing a Dodge product to rethink their decision!

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  4. Hello Everyone, I bought a new Jeep Cherokee at Chrysler in Orangeville Ontario in 2017. I’ve had to bring it back for service several times and every time I’ve brought it back for service it’s been a total nightmare. I’ve put it in for service and I get it back with more problems than it originally went in for. It’s actually at the dealership right now. I dropped it off on Thursday for new strut mounts and it’s still there today (Monday) and they are telling me that they still don’t have the parts and I will have to bring it back another time. It’s been like this every time it’s went in for service. Buyer beware, their service sucks.

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  5. I want to give you my feedback on my experience with your dealership in Kelowna : Kelowna Chrysler Dodge Jeep ltd. on Enterprise Way. I feel my experience has been quite terrible. For 1, I felt quite pressured to buy the Jeep in the first place. 2. When I did go through with the purchase I was promised that the bike rack would already be installed on it upon pick up. When I picked up the Jeep, I was told I had to deal with getting it installed. This ended up being another terrible experience. I was told to just drop by the shop, it would be a quick 10 minute install. This accessory shop was quite upset I was told that and said I needed an appointment and with my schedule this was not easy. The first bike rack didn’t work with the Jeep, so I had to wait for another one to be ordered. They didn’t call me when it came in, I had to call them. They were busy and said it would be about a week. After another couple weeks I was so frustrated I just went and picked it up and they didn’t seem to care to get this set up. I got home and realized I didn’t get the hitch extender and had to go get that. Needless to say it’s all still sitting in a box in my garage.
    3. I’ve had the jeep not even 2 months and on July 27th when I was in vacation in Oliver the feature I Purchased the jeep for- the power top , quit working. It wouldn’t close. So on the 28th I went to your service shop to have it looked at, 2 of the desk guys came out and tried to force it shut. They couldn’t get it and sent me to the auto shop side, they worked on it for an hour, couldn’t fix it and sent me back to the service shop. The desk guys there said they would ” absolutely not look at it for at least 2 weeks “. Kind of a problem to not be able to close the top. It did end up raining. They said no rain in the forecast so don’t worry about it. This is a problem that should be a first priority to fix. I ended up going to the Okanagan Chrysler Jeep dealership. They stayed a half hour overtime to figure out the problem and get the top closed. They have the part on order.
    The Kelowna dealership on Enterprise Way has terrible service and I feel like all they want is to take a customers money and not take care of them when issues arise with their purchase.

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  6. Hi, I took my Dodge Ram 1500 2015 to our dealer in Newmarket and told them that my remote starter wasn’t working so they told me it is because of the engine light so after $400 to fix the engine light they told me the remote starter is after market so I need to take it somewhere else…………….I bought the truck new from a dealership and took it to a dealership to get it fixed if they had told me that the engine light wouldn’t fix the car i wouldn’t have left it with them.

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  7. I presently own a 2010 caliber. Its in the shop being worked. As of present it is a lawn ornament. Cant get parts for tranny. Cant affordnew tranny or hardly the work being done on it now. In a financial jam now. I need help!!!

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  8. I went to dealership in Markham and Sheppard (Scarborotown Chrysler). The sales person over there was very rude and he was not ready to clarify my doubts regarding the variants. He was forcing me to look a 2016 blue color Journey (he told it is a deno car). Even after I explained my needs, he was not listening to that. I think he just want to sell the vehicles in the stock. Obviously that is the duty of the sales peson, but if the customer’s need is any other option or specification in the vehicle, he should be able to satisfy it rather that forcing to sell their dead stock. My worst experience as a customer ever. Totally disappointedand felt like insulted there.

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  9. world’s worst service @777 bancroft dr mississauga.these people just selling but after they dont care customers.
    hi i m really pissed off from there .because my new van has some problem and they dont have part that time so they told me they will call me back when they get part for my van. its more than 3 weeks nobody call me yet.so please dont go there for buying anything.

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