If you are running a business, especially an online business, or are involved in any kind of web or app development, you will be familiar with the struggles that come with working on an in-house server. It can be costly. There’s not a lot of mobility or flexibility. It’s hard to collaborate, and scalability is a problem too.
Luckily, there’s an alternative: cloud computing. It has everything that you won’t find in in-house servers and much more. And where can you find such services?
DigitalOcean. DigitalOcean offers simple cloud computing services along with other products and technical solutions to help developers and other businesses focus on their core objectives and not worry about slow server speeds and cyber-attacks.
With 14 data centers and more than 600,000 customers in 185 countries, DigitalOcean is all about fostering innovation and promoting businesses and developers for new ideas. That’s why they offer a wide range of solutions to help these organizations focus on just that while they streamline their cloud computing technologies.
Besides all the technical stuff, at the very core of DigitalOcean, is love and commitment. At the end of the day, they believe in delivering on all their promises to their customers, building that trust and loyal relationship, doing everything they can to help the global community.
And their values are clearly visible in their services as well as their customer support. They offer several support options for their existing customers as well as potential customers looking to try out their services. Here’s what you need to know about it.
Help Center
Right on the top of their home page, you have the option of support, which takes you to DigitalOcean’s help center.
Over here, you have several options on how to resolve any query or complaint you may have regarding their services. There are some featured topics and related articles to help you solve certain issues, such as manually backing up your Droplet, transferring Droplet, or downloading snapshots or backup.
Status Page
Right on the help center page, there are several other helpful resources as well. One of these is the status page. The status page allows you to check the current, real-time status of certain DigitalOcean services.
If you are an existing customer and you are facing an issue with the cloud control panel, for instance, you can quickly check the status of the service to determine whether the fault lies on your end or on their end. Then, accordingly, you can proceed to contact their customer support to get the issue resolved.
Contact Support
To contact support, you first have to sign in to your account. Once signed in, you can benefit from much more personalized services and check the status of your account as well.
Furthermore, if you are facing any trouble, you can simply generate a ticket, and someone from DigitalOcean’s customer support team will address it as soon as possible.
Contact Sales
If you are a business looking to work with DigitalOcean, and you have certain questions regarding the migration or large deployments, you can contact DigitalOcean’s sales team directly. They will be much more equipped to handle your queries and assisting you rather than their customer support channel for individual users.
To contact their sales team, you have to fill out a form with your personal details, country, company, use case, and other details. Once you’ve filled the form, you can talk to their expert and get your queries sorted.
Report Abuse
As mentioned earlier, DigitalOcean is all about love and commitment to their customers, and that is why they take any security issues very seriously. If you experience any suspicious activity or have to report any abuse, you can choose to do so through their report abuse option.
Again, you will have to fill a short form with your details and the abuse information, and someone from their customer support team will follow up with you as soon as possible.
Tutorials and Q&As
Two very important pages on DigitalOcean’s website include their tutorials and Q&As page. As the name suggests, the tutorials page features almost 4000 tutorials on various topics and in several languages as well so that users can troubleshoot their own problems or even simply learn new things about DigitalOcean products and solutions.
Similarly, the Q&As page features various questions and answers. You can post your own questions here or answer those posted by others in the community.
Careers
If you are interested in joining the team over at DigitalOcean, you can visit their Careers page directly. You can browse through their current openings for in-office positions as well as remote working options. You can learn more about the company culture and explore the benefits that come with the job too.
Investor Relations
If you are interested in DigitalOcean’s investor relations, you can visit their dedicated Investor Relations page as well. You don’t need to bother going through their usual customer support channels only to get redirected here. On their investor relations page, you can stay up to date with all their latest news, events, and presentations. You can also download and view their quarterly reports.
Social Media Profiles
Being a tech company primarily, it’s no surprise that DigitalOcean is available on many social media platforms too. For instance, you can find them on:
While these are not primarily customer support channels, you can follow their profiles for all kinds of latest news and updates regarding the company and its services.
Final Thoughts
If you are a developer or run a business and are in need of technical services with excellent customer support, DigitalOcean is what you need. They have a wide range of products and solutions to help developers and entrepreneurs in the global community and foster new ideas and innovation.
