DHL customer care and support service

DHL is a logistics company based in Bonn, Germany that specializes in providing international express mail services, with a particular focus on sea and air mail services. It is owned by the parent company Deutsche Post DHL and was founded in 1969. It is the largest international logistics company in the world, with offices in the U.S., Canada, Germany, Malaysia, China, and many other countries.

The business is one of the only logistics companies unaffected by global embargoes or sanctions, and will ship packages to traditionally difficult locations such as Iraq, Myanmar, Afghanistan, Cuba, and North Korea. Although it was originally founded to ship packages between San Francisco, CA and Hawaii, DHL expanded its services in the 1970s to include the rest of the U.S., and has also grown to include expansive aviation, freight, sea, and e-commerce components.

DHL Canada offers a variety of shipping services, from express delivery to e-commerce to supply chain management and distribution for larger companies. It has options for both individuals and businesses, and can ship packages both domestically and internationally. It also offers a comprehensive online delivery tracking system to monitor shipments and uses environmentally friendly techniques to minimize its carbon footprint.

DHL Customer Care Information

DHL CanadaDHL places a strong emphasis on providing quality customer care. If you are located in Canada, you can contact DHL Express services by calling 1-855-345-7447 from 8 a.m. to 9 p.m.(ET) Monday through Friday. Outside of Canada, you can call 1-905-861-3672 for assistance.

For general customer service inquiries, you can fill out their online inquiry form by clicking here. You can also click on the one of the links shown below to access DHL’s online help services. Some of the links listed may require you to have an online account or register with DHL before you can access them.

The following websites may be useful in obtaining assistance from DHL Canada:

  • DHL’s Contact Center Page: has links to all of DHL’s divisions and contact information
  • DHL Location Finder: Provides information on DHL shipping and receiving points all over the world
  • My DHL: Login or register with DHL’s online customer portal
  • FAQs

DHL has 23 different locations throughout Canada, in Toronto, Ontario, British Columbia, Alberta, Montreal, Quebec, and Manitoba.

DHL has 5 major service divisions: DHL Express, E-Commerce, Freight Transportation, Warehousing and Distribution, and Supply Chain Solutions. The contact information for each branch is shown below:

  • DHL Express: 1-855-345-7447
  • DHL E-Commerce
    • Business Customers: 1-800-805-9306
    • Consumers: 1-317-554-5191
    • Customer Service:
    • Schedule a Pickup:
    • Address:
      DHL eCommerce
      2700 South Commerce Parkway
      Suite 300
      Weston, FL 33331
  • Freight Transportation
    • Air and Ocean Inquiries: 800-426-5962 or here
    • Road and Rail Inquiries: 800-426-5962 or here
  • Warehousing and Distribution
    • Access the online form here
  • Supply Chain Solutions
    • Access the online form here

You can follow DHL on Twitter at @DHLCanadaHelp, on Facebook or Google+.

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  1. DHL charges hidden fees with the products purchased. I paid $70 for shipping and when it got to the boarder I had to pay another $60 on top of the shipping fee I already paid.

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