DHgate customer care and support service

Your one-stop shop for everything from clothes to toys, electronics, and home supplies, DHgate.com is one of the best Chinese online marketplaces.

It sells at unbeatable rates to both businesses and consumers. With over two million sellers and twenty million product lists, it is one of the largest business-to-business eCommerce platforms in the world. Though the company bases its headquarters in Beijing, it also has multiple offices across the world, including the US, UK, and Canada.

Some of the products you can find at DHgate include apparel and accessories, mobile accessories, pet supplies, home and garden supplies, lighting, games, automobile accessories, and so much more. Truly, you will find whatever you need on this spectacular online platform. Since DHgate allows you to buy directly from sellers, you are also offered lower prices and incredible deals. You can even contact the sellers directly through DHgate.

DHgate is committed to providing a smooth, fast, and secure buying experience to its customers. One of the ways it does this is through its excellent customer support services. Customers can quickly get in touch with staff from DHgate regarding their orders, deliveries, and any issues they may encounter through various mediums.

One of the best ways to reach out to their customer support staff is through their interactive and easy-to-use website. In this guide, we will walk you through how you can get in touch with them through the DHgate website.

On their customer services page, you can access a range of categories depending on the nature of your query, feedback or complaint. Based on that, you will be redirected to the specific page where you must sign in and then can get in touch with the customer support staff. Here are the categories:

Order Related

Here, you will need to log in, after which you can send a query to their customer support team regarding tracking orders, changing your shipping address, and if you need help cancelling an order. You can click on each of these options, login, and send out your query. Then, their staff member will soon get back to you.

Return and Refund

Similarly, in this category, you can open a return and refund dispute if you are not satisfied with the product, open an after-sale dispute if, for whatever reason, you have issues with a product, or directly send out a dispute message.

My Coins

When you buy products from DHgate, you are rewarded coins. This allows you to make use of various coupons that can give you discounts. You can manage your coins and coupons, but if you encounter any issues with them, you can simply click under this category on either ‘payment verification’ or ‘coupons’ and send out a message.


Have you encountered an issue concerning your account on DHgate? Every user must log in or create an account if they need to purchase or contact their customer support services. So, if you have issues related to your DHgate account or address book, you can simply click on these categories and drop them a message.

DHgate Help Center

Before you contact DHgate customer support services, you might want to check out their help center first. It is situated on the same customer services page. This extensive and thorough section answers a number of common questions you might have regarding the following:

  • Refunds
  • Exchanges
  • Cancellation
  • Payment and coupon
  • Searching and buying
  • Shipping and delivery
  • Dispute
  • Product review and feedback
  • Service and policies
  • Communication
  • Account and membership
  • New buyer guide

Live Chat with DHgate

Besides all of the above-mentioned ways to get in touch with the customer support staff from DHgate, you can also consider sending them a direct message through their online chat portal. Their services are available 24 hours a day, seven days of the week, so you can rest assured that your message will be replied to promptly.

Submitting Complaints to DHgate

If you are an owner of the intellectual property displayed at DHgate, you can go to their ‘Submit Complaints’ page and issue a complaint by submitting the appropriate documents. After you file the complaint, their team will swiftly get back to you.

Messaging DHgate

If you have a complaint or want to share some feedback with DHgate, you can also drop them a message on their customer service page. This is a quick way to get in touch with them since they tend to reply back in under 24 hours.

Feedback at DHgate

The online retailer truly values customer feedback, which explains why they have a separate icon where you can click and send your suggestions on improvement. You can go to their customer services page, where you can see the option of sending them feedback. There you can choose to either suggest changes to their websites or report any issues you have encountered with an order placed through DHgate.

DHgate Social Media

As an online retailer and one of the world’s largest marketplaces, DHgate is quite active on a number of different social media platforms. You can drop them a message or interact with their customer support team through their various social media handles. You can find them on the following social media:

The Bottom Line

As you can see, there are multiple mediums through which you can get in touch with DHgate regarding any issues, complaints, queries, and feedback you might have. They have made it extremely easy for users to have their questions answered or get in touch with a representative from their customer support team.

You can consider going to their help center on their website, where you can access various categories of the nature of your query. After that, you can sign in and drop them a message. Alternatively, you can use their live chat feature to discuss anything you want with their customer support staff. Their extensive FAQ section typically answers any question you might have regarding your experience with DHgate.

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