Converse is the quintessential sneaker brand and they know it – their motto says it all: “Shoes are boring. Wear sneakers”. Converse was founded way back in 1908 and since 2003, it is a subsidiary of Nike, Inc. They started off as a company that sold shoes with rubber soles designed to protect your feet from the winter cold.
However, they now produce a variety of shoes and casual sportswear apparel, but their brand game lies in marketing the ever-famous Converse All Star and other sneaker varieties. Though Converse sneakers were initially worn as basketball shoes, they quickly took the “shoe world” by storm in the 80s when they gained massive popularity as casual wear sneakers. You were considered a “cool” kid if you were seen wearing a pair of converse sneakers.
Converse sells its varied products marketed for men, women, and kids in retail stores in more than 160 countries over the world! With such a massive reach, it is no surprise that they have an efficient customer care and support system in place. And it is true! Converse’s customer support services are varied and they are designed to cater to all of their customers via their website.
So, let’s review what Converse’s customer support and care offers to its consumers.
Converse’s Customer Support Services
Converse is quite thorough when it comes to its customer support services. Here are the various ways in which you can reach out to them.
Call Support
Converse is highly committed to helping its customers out as promptly and efficiently as possible. If you have any queries about Converse and its line of products, you can reach out to them on their Canadian head office number: 1-800-387-9550.
However, if you have particular questions with regards to your order or want to know more about the warranty details, then you can call them on their toll free number: 1-844-675-1675.
E-mail Service
Converse provides you the opportunity to create an account on their website and reap the following benefits:
- You can check out faster after placing your order
- You can save multiple shipping addresses in your account
- You can easily track the orders you place with them
Customer Query Form
Converse offers you the chance to send in your order and warranty related queries straight to their professional representatives. You simply have to fill out a form on their website in which you will type in your name, your query, and your email address. It will hardly take two minutes of your time and after submitting it, Converse Canada will get back to you as soon as possible!
Social Media
Converse has made efficient use of social media to cater to a large global community of Converse lovers and customers on different social media platforms. You can reach out to them on Instagram, Twitter, and Facebook. You can reach out to Converse representatives and voice your concerns on all of these platforms, and they will promptly respond and cater to your needs.
Their Facebook page stands out from the rest as it has around 46 million global followers! You can easily shop for your favourite canvas shoes and apparel on their Facebook shop and stay up to date with all their latest products.
Help and FAQs
Converse Canada provides you with a comprehensive FAQs webpage that answers all of your Converse related questions. It caters to queries ranging from how you can change your order and your account details to how you can clean all your Converse sneakers to make them appear brand new. This makes shopping and caring for the staple converse sneakers an absolute breeze!
The Converse Canada website also provides a detailed “Help” page that you can access by clicking on the “Help” option on the header, which will help you out with all sorts of purchasing and order queries you might have. It also gives you a comprehensive layout of their return policy and provides you with an address for making returns to get your refund.
Online Sneaker Supply Corp.
6550 St-Andre
Montreal, Quebec
H2S 2K9
Canada
Converse also has a webpage that answers all of your delivery and shipping related queries. You can check it out if you want to find out how to track your order, how to change your delivery address, etc.
Converse Consumer Privacy
Converse also has a detailed privacy page on their website that lets you know about their privacy policy and their handling of your personal information. They have a separate number for when you have some feedback to give or for when you have queries, requests, or concerns that you would like to share with them. You can contact them at 1-800-806-6453 or at the adress:
Converse Consumer Services/Privacy
One Bowerman Drive
Beaverton, OR 97005
Stay In Touch with Converse
We have all had a pair of Converse sneakers at some point in our lives. The brand definitely ranks amongst the top brands that come to your mind when you think of sneakers. Converse is slowly but surely moving toward an all-encompassing approach by introducing more and more casual apparel to its line of products.
With professional advisors and representatives that are committed to excellent customer support, Converse aims to give its customers the best experience. Whether you’re using their phone number, toll free number, social media handles, or E-mail, you can always expect prompt customer care and support from Converse.
