Coinbase is a platform for buying, selling, transferring, and storing cryptocurrency online. Therefore, you can various different types of cryptocurrencies, such as Bitcoin and others. In addition to that, it allows users to perform a process known as staking, which allows you, as an investor, to earn rewards by having an investment of a certain type of crypto.
Since being developed in 2012, the platform has become popular among its users because it is comprehensive and reliable. It also offers a range of different features that users can incorporate to continue growing and capitalizing on their crypto investment. What has also added to the company’s popularity is the fact that it allows users to learn how to manage their crypto investments with ease. Simplified user interfaces with easy-to-follow instructions allow even new crypto users to get the hang of the platform very quickly.
In fact, the company has grown to such an extent in such a short period that it now has over 68 million verified users. Also, it has lived up to its initial idea of allowing people from all around the world to buy crypto by now being available in over 100 countries.
That said, some countries don’t have full support for the platform’s features. However, users from Canada can perform all types of tasks, i.e., buy, sell, and convert. In addition to that, Canadian users can pay through two different methods: debit card or PayPal.
The company has managed to improve its users’ experiences by providing high-quality customer support services. With over 2100 employees, the company has dedicated support staff that aims to resolve clients’ issues as soon as possible.
Thus, this article provides an overview of the many ways you can get support from Coinbase. As a result, all the information will be in one place, allowing you to quickly find where you need to get to for the support you need.
It is clear that Coinbase primarily employs a do-it-yourself approach for seeking support. Therefore, you can read online material about various types of potential issues that you may run into when using its services. These issues are broadly categorized for the type of customers, i.e., individuals, businesses, and developers. In addition to that, you can contact the company and have a representative answer your unique inquiry. With that said, let’s explore the different support options.
Coinbase offers a contact number for international clients for two very specific issues. Therefore, you can only call on the following number if you need to lock your account because you have encountered some form of suspicious activity.
On the other hand, you can also call the number if you want Coinbase Card US support.
- +1 (888) 908 7930
Call this number if you are in Canada or other places other than the UK or Ireland.
There are no official timings provided for customer call support for any of the numbers, so you will need to call and check if someone is available.
Useful Resources Online
There are several online resources that you can use to learn more about Coinbase. So, you can either get in touch with a representative or read about the company via the internet. Here’s what you must know.
Live Chat with Coinbase
Coinbase has a live chat feature on its website. The live chat feature gets you in touch with a virtual assistant—not an actual person. You can find a number of different categories for support. Click on one to narrow down what help you need, and then you can type your message.
These topics include:
- Manage my account
- Trading crypto
- Coinbase 101
- Verify my ID or device
When typing your message, make sure to be as clear as possible about what you need support with. This is because you will be communicating with a virtual assistant, so it may not be able to discern what you’re saying if you don’t write it clearly.
While that may be a disadvantage of having a virtual assistant, the benefit of this type of live chat is that you can access it at any time of day. Moreover, you don’t have to wait for a representative to get free to answer your inquiries. Instead, you get access to all necessary information instantly.
- You can live chat with Coinbase here.
Coinbase does not have a support email that you can write to, but it has a dedicated email form on its website. You can email Coinbase for the following categories of services.
- Coinbase Pro
- Coinbase Commerce
- Coinbase Custody
- Coinbase Wallet
- Other (Coinbase Earn and Developer Support)
You will need to provide the email address associated with your Coinbase account, add a subject, and write your message below. After that, a representative will get back to you about your inquiry.
- You can email Coinbase here.
Learn About Different Aspects of the Services of Coinbase
Considering Coinbase uses a do-it-yourself approach for seeking support, it has comprehensive information available on its website. There, you can find information on various aspects of the company’s services. Most of the information is available in the form of the FAQ section on the website. Thus, there are questions and answers for various potential issues that you or others may encounter when they use Coinbase. Here are the links to the services for three types of individuals.
- You can learn all about Coinbase for Individuals here.
- You can learn all about Coinbase for Businesses here.
- You can learn all about Coinbase for Developers here.
Coinbase Social Media Customer Support Services
Coinbase has a social media presence as well. On these platforms, users can receive updates and learn more about the company. The social media platforms you can follow include:
The Bottom Line
The customer support services at Coinbase are comprehensive, and the easy-to-access support is a huge plus.