The Canadian Imperial Bank of Commerce (CIBC) has already changed the lives of many people since it started in 1867. For 55 years, CIBC has provided exceptional customer service. Two of Canada’s largest banks merged in 1961 to create CIBC. Together, they had 82 branches and 94 years of experience. They have stood through some of the toughest financial situations in Canadian history and in only 30 years since their initial opening they have already managed to build 58 branches throughout the country. Since then they have expanded their financial services in order to support each individual citizen in his or her own unique way.
They pride themselves in specializing in mortgages, loans, business financing, and general everyday banking options. They have paved the way of online banking, making it affordable, simple, and easily accessible to all Canadians. Today, CIBC services clients around the world. There are more than 1,000 branches and close to 3,800 ATMs in Canada alone. CIBC has won numerous awards and was the first chartered bank in Canada to offer mobile banking. In the month following the phone app’s 2010 launch, more than 1 million clients logged in. Everyday banking, mortgages, investment advice and retirement planning are just a few of the services offered.
CIBC Client Care Information
CIBC takes customer service and feedback very seriously. Don’t hesitate to contact a representative or branch manager for any type of assistance that you need. Calls to the toll-free numbers listed below are answered 24/7:
- For questions or banking assistance – 1-800-465-CIBC (2422)
- To report a lost or stolen credit card – 1-800-663-4575
- For mobile banking support – 1-877-433-1902
If you need additional help or would like to report an unsatisfactory experience, reach out to Client Care: 1-800-465-2255. Agents are available Monday through Friday from 9:00 a.m. to 8:30 p.m. ET. Calls are also answered on Saturday and Sunday from 9:00 a.m. to 5:00 p.m. ET. Follow the prompts to enter your bank card number and password. Press zero if you’d like to speak directly to an agent.
To send a fax, dial 1-877-861-7801 or 416-218-9440 in Toronto. (Tolls may apply in Toronto.) Please include your name, fax number, home or email address and the nature of the problem you’re having.
To leave feedback or register a complaint online, go to https://www.cibc.com/ca/cibc-and-you/to-our-customers/our-commitment/contact-cust-care.html. You are not required to provide an email address. If you include confidential financial or personal information in your message, CIBC will contact you by phone in order to protect your privacy.
Useful Links to Information or Assistance
- To find a CIBC branch or ATM, visit this link.
- To request a meeting with a banker, visit this page.
- To visit the FAQ page or ask a question of your own, go to this page.
- To learn about special offers from CIBC, visit this link.
For information on contacting specific departments or to chat online with a representative, visit this page. Chat agents are available on weekdays from 9:00 a.m. to 10:00 p.m. ET. On Saturday and Sunday, you may chat from 9:00 a.m. to 6:00 p.m. ET. For information on small-business banking, visit this page. For information on corporate and commercial banking, visit this URL. To read professional articles on a variety of financial topics, follow this link. For a complete list of CIBC websites, go here. For detailed information on resolving conflicts, visit this page.
If you need to write to the customer care department you can do so by sending a direct mail to the following address:
P.O Box 15,
Or to the head office:
Links for Following CIBC on Social Media
Without a doubt one of the worst customer service provided by a Bank. Since the take-over of the Costco Credit Card service, CIBC managed to create a total confusion for customer. I tried to contact them (4 times) and each time after more than 45 mins on hold, I had to give up. Since aroudf the 12 Mar 22Mar, I have not been able to talk to CIBC Customer Service. I also tried contacting them via Facebook, but no success either. Amazing how a Bank just do not care about its customers.
Absolutely worst bank I have ever dealt with. CIBC took over the Costco Master Card business account in Canada on March 4th, 2022 and they have screwed that up big time.
I can not get in to my online CIBC customer account as it has been screwed up and blocked by CIBC, I can not get my credit card statement or balance to pay them, I can not obtain and verify my credit card transactions, I have now spent a total of over 12 hours over 7 calls on the phone waiting on their damn online customer service to help me but these agents are unfortunately limited in their knowledge and training so never seem to be able to resolve the problems completely and fully, even a couple of the branches I stopped in to could not help me one even mentioned to me it is so screwed up they are getting discouraged, nothing works in my case. All I want now is to obtain my credit card balance, pay it off fully as I do every month end, then destroy my CIBC Costco Master Card and never ever deal with CIBC as long as I Iive. CIBC just plain SUCKS, my recommendation is to choose the Bank of Montreal or Royal bank for competent banking and exceptional customer service.
The worst customer services ever. I have my account for 30 year (approximately) and in the few last years is getting worse and worse.
Today, February 4th, 2022, I am still on hold (58 minutes), this morning for 1hour 20 minutes, I also left voice messages, tried to call other numbers and in more than 20 minutes there were not answer. I tried the automatic call back line, which system does not work. When they call they said: time out, and hanged up.
I still could not solve their mistakes.
They sent me an investment summary and they included my chequing account!!! can someone tell me when a chequing account it is considered an investment? If I have my money in a chequing account it is because I do not want to invest with them.
They do not care about customer, they only want to use your money.
I will not have another option than to move to RBC
I spoke to a lady named Susan on the phone tonight. Great customer service representative. Most may not be the chatty type but I know I am and so I enjoyed how personable and transparent my representative was. Had the time to chat and so we did! I love when people are just people. Awesome person, very kind and professional. Easy to get on with. Very helpful response. Been searching high and low to leave a review for her but seems to be no way to formally do so! Hopefully this reaches you Susan. You’re great! Keep up the good work. God knows nobody gets enough recognition these days. I’ll remember to hug my residents for you. Truly a kindred spirit. Stay well.
Without doubt, I have experienced the poorest customer service : unjustified lengthy waiting on hold consumed my credit – money, incurred my expenses so I can not afford to call again, and as such I reached nowhere, or my complaint has not been adequately handled nor was taken seriously to respond effectively and efficiently to resolving the issues I complaint about : the theft of money from my chequing account beyond my control through fraudulent activity caused financial loss, detriment and hardship under COVID 19 making me unable to buy the expensive medicine to protect my health.
re: Cranbrook BC.
Without doubt, the poorest customer service I have experienced in any bank I have ever dealt with.
Tellers, for the most part, need to review best practices for more effective/effecient service. Perhaps a walk across the street to the Royal Bank for a few minutes observation of their quality of customer service might help!