Chip Reverse Mortgage customer care and support service

Chip Reverse Mortgage by Home Equity Bank takes pride in allowing Canadians aged over 55 to access up to 55% of their home’s value and turn some home equity into tax-free cash.

This helps them boost their retirement income and spend their golden years the way they have always dreamed! They have been in the business for over three decades, boasting an A+ rating by Better Business Bureau.

One of the secrets of their phenomenal success is their customer service. They never let their customers down and always prioritize their needs, concerns, and expectations.

This guide will tell you everything you need to know to contact the business.

Let’s dive right in!

Chip Reverse Mortgage Customer Care Services

You can connect with the customer service team at Chip Reverse Mortgage in various ways. For details, see below.

Chip Reverse Mortgage’s Toll-Free Number

Want to inquire about Chip Reverse Mortgage? You can get in touch with a customer support member by dialing :

  • 1-866-758-2447

From 8:30 AM to 5:00 PM EST.

Chip Reverse Mortgage’s Local Calling Number

You can also call on

  • 416-925-2447

to talk to a customer service representative.

Chip Reverse Mortgage’s Mailing Address

If you feel like writing to the customer support team at Chip Reverse Mortgage, you can use the address below:

1881 Yonge Street,
Suite 300 Toronto,
ON M4S 3C4


You can also visit Home Equity Bank to meet one of their customer service representatives and discuss your retirement finances in person.

You can view the directions on Google Map by clicking here.

Email Address

You can send in your emails to Chip Reverse Mortgage at the following address:

Chip Reverse Mortgage’s Social Media Presence

Chip Reverse Mortgage is pretty active in the social media world.

Their customer support members reply to customers’ messages and comments promptly to ensure high customer satisfaction.

Here’s a list of the official social media accounts of Chip Reverse Mortgage:

Eligibility Check Quiz

To be eligible for the Chip Reverse Mortgage in Canada, you and your spouse should meet certain criteria.

Want to find out if you’re eligible to apply?

Thankfully, Home Equity Bank allows you to take a short quiz on their website to quickly determine your eligibility status. This quiz should take you no more than a couple of minutes to complete.

Frequently Asked Questions

To view all FAQs and find the answer to your query, click here.

Reverse Mortgage Calculator

Chip Reverse Mortgage by Home Equity Bank offers free online tools and calculators to ensure maximum convenience.

Their Reverse Mortgage Calculator allows you to calculate the amount of tax-free cash you can qualify for with Chip Reverse Mortgage.

All you have to do is to fill out a few fields. In just a few minutes, you’ll get an estimate of your reverse mortgage.

Please note that this value is only an estimate. For a precise, accurate evaluation, you can get in touch with one of the reverse mortgage specialists by calling on the toll-free number.

Chip Home Equity Calculator

Not sure what impact a reverse mortgage will have on your home equity over time? You can use the Chip Home Equity Calculator to find out!

Again, you’ll have to fill in a few fields before you get the results. Just remember that the results and charts you see are approximations based on the information you share. For more information on this, you can consult with a customer service representation at Home Equity Bank.

For Complaints

Chip Reverse Mortgage holds its customers’ feedback and suggestions in the highest regard. In case you have any complaints and want your issue to be addressed at the earliest, you are required to follow the steps below.

Get in Touch with a Customer Service Representative

If you’ve been in contact with a customer service representative, it is best to get in touch with them directly. Oftentimes, your problem can be resolved by them in no time.

Please see the contact details below.

Client Services Team

In case you’re already a client with existing mortgages, you can get in touch with a customer support specialist in the following ways.

  • Phone: 1-888-655-1119
  • Fax: 416-925-9938

Contact Center

The contact center is for individuals in the pre-mortgage stages.

Please see the contact details below.

  • Phone: 1-800-563-2447
  • Fax: 416-925-9938
  • Mailing Address:
    Client Relations
    Home Equity Bank
    1881 Yonge Street, Suite 300
    Toronto, ON M4S 3C4

Make sure you have included the following details before mailing the letter.

  1. Your name
  2. Your contact information
  3. The nature of your complaint
  4. The kind of solution you expect
  5. The name of the customer service representative you’ve been dealing with

The team takes around seven business days to review a complaint and resolve the matter. In case more time is needed, someone will follow up and brief you on the progress.

Contact the Employee’s Manager

In case you’re not satisfied with the outcomes of step 1, you may request to talk to the employee’s manager.

You must write to:

Client Relations Services Manager
Home Equity Bank
1881 Yonge Street, Suite 300
Toronto, ON M4S 3C4

Talk to the Complaints Officer

If the outcomes of the aforementioned steps fail to satisfy you, you can escalate your complaint to the Complaints Officer.

Alternatively, you can get in touch with the Chief Privacy Officer if you have a privacy issue.

Complaints Officer

Phone: 1-877-905-2447


Mailing Address:

Complaints Officer
HomeEquity Bank
1881 Yonge Street, Suite 300
Toronto, ON M4S 3C4

Chief Privacy Officer

  • Phone: 1-866-313-2447
  • Mailing Address:
    Chief Privacy Officer
    HomeEquity Bank
    1881 Yonge Street, Suite 300
    Toronto, ON M4S 3C4

External Agencies

In case none of the steps above resolves your complaint, you may take the matter to Independent Consumer Support Agencies.

Below is a list of agencies you can trust for assistance with your complaint.

Financial Consumer Agency of Canada

You can contact FCAC in the following ways.

  • Phone: 1-888-461-3222
  • Mailing Address:
    Financial Consumer Agency of Canada
    427 Laurier Avenue West, 6th Floor
    Ottawa, Ontario K1R 1B9

The Privacy Commissioner of Canada

Here’s how you can contact the Privacy Commissioner of Canada:

General Inquiries:

  • Toll free: 1-800-282-1376
  • Phone: (819) 994-5444
  • TTY: (994) 994-6591

For complaints:

  • Toll free: 1-800-282-1376
  • Phone: (819) 994-5444
  • TTY: (994) 994-6591

Mailing Address:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3


Ombudsman for Banking Services and Investments

For financial services complaints, you can get in touch with OBSI.

Here are the contact details:

  • Phone: 1-888-451-4519
  • Fax: 1-888-422-2865
  • Mailing Address:
    Ombudsman for Banking Services and Investments
    401 Bay Street, Suite 1505
    P.O. Box 5
    Toronto, ON M5H 2Y4

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