Chip Reverse Mortgage by Home Equity Bank takes pride in allowing Canadians aged over 55 to access up to 55% of their home’s value and turn some home equity into tax-free cash.
This helps them boost their retirement income and spend their golden years the way they have always dreamed! They have been in the business for over three decades, boasting an A+ rating by Better Business Bureau.
One of the secrets of their phenomenal success is their customer service. They never let their customers down and always prioritize their needs, concerns, and expectations.
This guide will tell you everything you need to know to contact the business.
Let’s dive right in!
- Chip Reverse Mortgage Customer Care Services
- Chip Reverse Mortgage’s Toll-Free Number
- Chip Reverse Mortgage’s Local Calling Number
- Chip Reverse Mortgage’s Mailing Address
- Location
- Email Address
- Chip Reverse Mortgage’s Social Media Presence
- Eligibility Check Quiz
- Frequently Asked Questions
- Reverse Mortgage Calculator
- Chip Home Equity Calculator
- For Complaints
- Get in Touch with a Customer Service Representative
Chip Reverse Mortgage Customer Care Services
You can connect with the customer service team at Chip Reverse Mortgage in various ways. For details, see below.
Chip Reverse Mortgage’s Toll-Free Number
Want to inquire about Chip Reverse Mortgage? You can get in touch with a customer support member by dialing :
- 1-866-758-2447
From 8:30 AM to 5:00 PM EST.
Chip Reverse Mortgage’s Local Calling Number
You can also call on
- 416-925-2447
to talk to a customer service representative.
Chip Reverse Mortgage’s Mailing Address
If you feel like writing to the customer support team at Chip Reverse Mortgage, you can use the address below:
1881 Yonge Street,
Suite 300 Toronto,
ON M4S 3C4
Location
You can also visit Home Equity Bank to meet one of their customer service representatives and discuss your retirement finances in person.
You can view the directions on Google Map by clicking here.
Email Address
You can send in your emails to Chip Reverse Mortgage at the following address:
Chip Reverse Mortgage’s Social Media Presence
Chip Reverse Mortgage is pretty active in the social media world.
Their customer support members reply to customers’ messages and comments promptly to ensure high customer satisfaction.
Here’s a list of the official social media accounts of Chip Reverse Mortgage:
Eligibility Check Quiz
To be eligible for the Chip Reverse Mortgage in Canada, you and your spouse should meet certain criteria.
Want to find out if you’re eligible to apply?
Thankfully, Home Equity Bank allows you to take a short quiz on their website to quickly determine your eligibility status. This quiz should take you no more than a couple of minutes to complete.
Frequently Asked Questions
To view all FAQs and find the answer to your query, click here.
Reverse Mortgage Calculator
Chip Reverse Mortgage by Home Equity Bank offers free online tools and calculators to ensure maximum convenience.
Their Reverse Mortgage Calculator allows you to calculate the amount of tax-free cash you can qualify for with Chip Reverse Mortgage.
All you have to do is to fill out a few fields. In just a few minutes, you’ll get an estimate of your reverse mortgage.
Please note that this value is only an estimate. For a precise, accurate evaluation, you can get in touch with one of the reverse mortgage specialists by calling on the toll-free number.
Chip Home Equity Calculator
Not sure what impact a reverse mortgage will have on your home equity over time? You can use the Chip Home Equity Calculator to find out!
Again, you’ll have to fill in a few fields before you get the results. Just remember that the results and charts you see are approximations based on the information you share. For more information on this, you can consult with a customer service representation at Home Equity Bank.
For Complaints
Chip Reverse Mortgage holds its customers’ feedback and suggestions in the highest regard. In case you have any complaints and want your issue to be addressed at the earliest, you are required to follow the steps below.
Get in Touch with a Customer Service Representative
If you’ve been in contact with a customer service representative, it is best to get in touch with them directly. Oftentimes, your problem can be resolved by them in no time.
Please see the contact details below.
Client Services Team
In case you’re already a client with existing mortgages, you can get in touch with a customer support specialist in the following ways.
- Phone: 1-888-655-1119
- Fax: 416-925-9938
Contact Center
The contact center is for individuals in the pre-mortgage stages.
Please see the contact details below.
- Phone: 1-800-563-2447
- Email: info@homequitybank.ca
- Fax: 416-925-9938
- Mailing Address:
Client Relations
Home Equity Bank
1881 Yonge Street, Suite 300
Toronto, ON M4S 3C4
Make sure you have included the following details before mailing the letter.
- Your name
- Your contact information
- The nature of your complaint
- The kind of solution you expect
- The name of the customer service representative you’ve been dealing with
The team takes around seven business days to review a complaint and resolve the matter. In case more time is needed, someone will follow up and brief you on the progress.
Contact the Employee’s Manager
In case you’re not satisfied with the outcomes of step 1, you may request to talk to the employee’s manager.
You must write to:
Client Relations Services Manager
Home Equity Bank
1881 Yonge Street, Suite 300
Toronto, ON M4S 3C4
Talk to the Complaints Officer
If the outcomes of the aforementioned steps fail to satisfy you, you can escalate your complaint to the Complaints Officer.
Alternatively, you can get in touch with the Chief Privacy Officer if you have a privacy issue.
Complaints Officer
Phone: 1-877-905-2447
Email: complaintsofficer@homequitybank.ca
Mailing Address:
Complaints Officer
HomeEquity Bank
1881 Yonge Street, Suite 300
Toronto, ON M4S 3C4
Chief Privacy Officer
- Phone: 1-866-313-2447
- Mailing Address:
Chief Privacy Officer
HomeEquity Bank
1881 Yonge Street, Suite 300
Toronto, ON M4S 3C4
External Agencies
In case none of the steps above resolves your complaint, you may take the matter to Independent Consumer Support Agencies.
Below is a list of agencies you can trust for assistance with your complaint.
Financial Consumer Agency of Canada
You can contact FCAC in the following ways.
- Phone: 1-888-461-3222
- Mailing Address:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, Ontario K1R 1B9
The Privacy Commissioner of Canada
Here’s how you can contact the Privacy Commissioner of Canada:
General Inquiries:
- Toll free: 1-800-282-1376
- Phone: (819) 994-5444
- TTY: (994) 994-6591
For complaints:
- Toll free: 1-800-282-1376
- Phone: (819) 994-5444
- TTY: (994) 994-6591
Mailing Address:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Website:
https://www.priv.gc.ca/en/report-a-concern/file-a-formal-privacy-complaint/
Ombudsman for Banking Services and Investments
For financial services complaints, you can get in touch with OBSI.
Here are the contact details:
- Phone: 1-888-451-4519
- Fax: 1-888-422-2865
- Email: ombudsman@obsi.ca
- Mailing Address:
Ombudsman for Banking Services and Investments
401 Bay Street, Suite 1505
P.O. Box 5
Toronto, ON M5H 2Y4
