Canada Computers & Electronics customer care and support service

Canada Computers & Electronics is a well-known retailer of personal computers, IT support devices and other consumer electronic components. Started in 1991 by Gordon Chan, it is a privately owned and operated business with more than 30 years of experience in offering Canada the highest quality of products and electronics services.

Dedicated to offering you the best value and prices in the world of computer retail, Canada Computers has established a solid position for itself within the country. The business initiated its first store location in the heart of Kingston, Ontario, with the vision to offer high-quality computers and accessories to university students at attractive prices. There was no better place than near Kingston Queen University to accomplish this cause.

Since then, Canada Computers has grown to 40 retail store locations spread across Canada, hiring over a thousand employees. Their success can be attributed to a quickly strengthening customer base which is further fuelled by the increasing needs of students to acquire the latest products from the world of computers.

Alongside stocking optimally-functioning devices and computers at student-friendly prices, Canada Computers also offers extraordinary customer care services and after-sales assistance. Customers can reach out to the company for any repairs required or additional guidance needed regarding rebates.

Canada Computers truly goes above and beyond to offer its customers the best services and after-sales support. You can easily find most of the product information you require on their website. Additionally, you can also go through their FAQs and web pages dedicated to different aspects of placing and tracking your order. These sections will help you figure out everything you need without reaching out to a customer care representative.

Having said that, if you still require further assistance or specific help regarding any of the products, return policies or rebates, you can talk to a customer service representative over the phone or send an email.

Let’s have a look at the different customer care support options that Canada Computers offers.

Contact Canada Computers

Canada Computers offers a single contact number for all customers residing in Canada. There are no limitations on who can call or for what reason, so if you feel like you need to speak directly to a customer care representative, do feel free to reach out to them.

The only factor you will need to consider is that the number is reserved for specific times only. So, make sure you call at an appropriate time and have your queries ready to avoid running into any problems.

  • (289) 459-1088

Monday to Friday from 8:00 AM to 11:59 PM and Saturday from 8:00 AM to 5 PM (EST).

Send an Email

Not everyone is comfortable speaking to customer care representatives over the phone, and Canada Computers understands this predicament. That’s why they offer an emailing option, which you can utilize straight from their Contact Us page.

You simply need to fill out their email form, explain any issues you’re facing or request the information you need, and they will reach out to you with the answers. Please note that the response time ranges between 1-2 business days, and it might be extended due to an increased volume of calls and emails.

Useful Resources

As mentioned above, you can find numerous different resources on Canada Computer’s website to guide you throughout your sales journey.

Store Locator

Canada Computers has a comprehensive locations webpage that offers you all the information you need regarding store locations and timings. You can enter your postal code at the top of the page to search for a store closest to you. You can also filter out stores based on the province or city you reside in.

Once you have your desired store location picked out, simply look up the location mentioned next to it and the operational hours. You will also observe a specific store contact number and email address mentioned for your convenience.

Corporate Sales (B2B)

Next, we come to the Corporate Sales (B2B) tab on the Contact Us page. Government organizations, educational institutes, and medical teams can reach out to Canada Computers for effective IT products and solutions for their businesses.

Canada Computers also offers a special toll-free number for B2B sales along with a telephone number. For any B2B queries, customers can also email to this dedicated email address.

  • 1-855-940-2400
  • (905) 780-2632

Please note that B2B customer support is only available from Monday to Friday, 9:00 AM EST to 6:00 PM EST.

Product Requests

If you’re a customer who cannot find your desired product on the website, don’t worry! Canada Computers has a webpage dedicated to helping you find exactly what you need. You can reach out to their Product Requests team by filling out a form, and they will get back to you ASAP.

Becoming a Vendor

The last option on the Contact Us page allows vendors to sign up and sell their products with Canada Computers. This proudly Canadian company strives to strengthen its vendor relationship by offering multilingual support to ensure that anybody can apply to become a part of its team.

Online Shopping FAQs

Canada Computers focuses on providing its customers with all of the information they could possibly need right on the website. They have a comprehensive FAQs webpage that covers details about your online shopping experience while also answering the most commonly asked questions. This webpage takes you through the entire buying experience in the following order:

  1. Account Registration
  2. Stock Availability
  3. Placing Your Order
  4. Order Processing
  5. Order Status
  6. Making Changes

This is followed by online ordering and shipping FAQs that guide you on making payments, tracking orders, and much more.


Having a thorough policies section is perhaps one of the most commendable parts of the Canada Computers website. It offers you complete clarity and transparency into all of their policies, including the following:

Social Media Platforms

Canada Computers is quite active on different social media platforms. Customers can follow them to stay updated on any promotions, sales and new product releases.





The Bottom Line

With its exceptional customer services, Canada Computers strives hard to not just meet but exceed your electronics expectations. They are dedicated to ensuring a smooth experience for all customers by offering high-quality, legitimate computers and other electronics at the best prices with continuous support from their expert staff.

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