Burger King customer care and support service

Searching for the best burger in town? Something appetizing but also affordable? Well, you’ve found it. Burger King is one of the biggest hamburgers chains, not only in Canada but around the globe.

Burger King has been around since 1954 – but they have managed to stay true to their core all this time. It all started with the Whopper, which is still around, but now, Burger King offers so much more.

It is estimated that around 11 million people visit Burger King on a daily basis – that is 11 million (or more) burgers getting served every day! Burger King has been around for more than 60 years and is currently operating in several countries all across the globe.

Burger King burgers are not only made using fresh vegetables and meat – they are also quite affordable. The brand aims to offer its customers the healthiest vegetables and meat at extremely reasonable prices.

If you’re in Canada and want to contact Burger King, we’ve got you covered. The Burger King customer support service is one of the best in Canada! Not only do they deliver fresh food to you in record time, they constantly upgrade their customer support system so their users can have the best experience.

Here is everything you need to know about how to get in touch with Burger King.

Customer Support

Burger King Canada has an easy to use customer support service available for all their customers. Looking to give feedback, make a query, or file a complaint? Contact them through their website today!

Their website will provide you with various options on how to contact your nearest Burger King. Don’t worry; we have made a list so you don’t have to go through each option yourself. Just choose what’s most convenient for you.

E-mail Burger King

Probably one of the quickest and most efficient ways to reach out to your nearest Burger King is by e-mailing them.

All you have to do is provide them with your contact details (Your name, number and e-mail address) and let them know which branch you visited. Enter your type of visit and let them know what’s up in the comments section. It’s safe and reliable.

Your query will reach the appointed officials who will then look into your request and process it further. This option can be used for giving feedback, asking a question, or even a gift card related inquiry.

Call Burger King

Another way to immediately reach a Burger King official is by calling them. You can call them for all your feedback, queries, and complaints at:

  • 1844-576-0546

This helpline will be available from 7 am to 11 pm Canadian Standard Time.

Complete the Survey

Another way to contact Burger King is by going to their website and clicking on ‘Get in Touch’. Besides calling and e-mailing them, you will also get an option where you can complete a survey and let them know about your experience.

If you click on the survey link, it will direct you to a website where you can very easily rate your experience. Let them know if you’ve had a pleasant experience at Burger King or even a bad one – and they will try their best to make it better.

After you are done, send it, and Burger King Canada will try to get back to you as soon as possible. You can fill the survey here.

Burger King Canada on Social Media

Besides visiting their website, you can easily contact Burger King Canada on their social media platforms. They can be found on:

Burger King Canada’s Twitter is active 24/7 and not only that, it keeps you up to date with their latest deals and offers. They are also very quick to reply to queries and complaints.

If it’s been a while since you’ve placed your order and your food still hasn’t been delivered, contact them on Twitter, and they will do their best to sort it out as soon as possible. You can also use Twitter to learn more about their upcoming offers and what time they will be operational in your area.

Burger King’s Facebook page is just as helpful. Besides keeping you up to date with the latest deals, they will also make sure to read your reviews. If you have a complaint or feedback, try contacting Burger King Canada on Facebook by clicking the link mentioned above.

Burger King will get back to you in no time and will also try to make sure that you have a much more pleasant experience the next time you visit Burger King Canada.

Burger King Canada’s Instagram, which is mentioned above, is always available if you want to tag them in your posts or pictures. You can also DM them if you have a specific request or are not satisfied with the quality of your food. Burger King will try to get back to you as soon as possible.

Keeping Up with Burger King Canada

Besides their website and social media platforms, Burger King Canada has other options to contact them, too. If you’re looking for a restaurant near you, just go to their website and click on ‘Find Restaurant’. If you want to place an order, visit their website or call them up on their helpline today.

Burger King Canada has also introduced gift cards which can lead you to avail exciting opportunities and offers – for you and the whole family! To keep up with Burger King Canada and their exciting offers, follow them on social media today.

If you wish to learn more about Burger King and their history, visit their ‘About Us’ section on their website or click on ‘Our Story’ to learn more. You can also apply for jobs, ask about a franchise, or learn about your local Burger King.

Burger King offers you the best quality food – homegrown and affordable. If you want to contact Burger King Canada, try the options listed above or visit your favorite hamburger chain today!

Customer care reviews
Average Rating
56.5%
 2.6/5 (13)
 2.9/5 (13)
 2.8/5 (13)
 2.9/5 (13)

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12 reviews

  1. GREAT FOOD BUT PLASTIC CARD FOR BALANCE ON SITE DONT WORK HAD TO CALL CUSTOMER SERVICE THEN GOT CARD GUEST AND WORKED.

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  2. LL
    Jan 8, 2022, 9:01 PM EST

    Below is an email message I sent to customer service about my experience at Burger King. Note this is from January 8 and it is presently March 24… I had been contacted by Tanya “The customer Service Supervisor “ long story short the restaurant was to contact me within 7-10 business days – didn’t happen – Tanya was then escalating my concern to “someone” higher up – still nothing and almost 3 months later I’m still waiting to be contacted by “someone” as all the customer service supervisor can do is keep adding my concern to the file to be contacted…. I don’t anticipate ever hearing from “someone”!!

    Went to BK to order dinner for a family of 5. Due to lock down and covid 19 restrictions I used the drive thru. Wanted to redeem coupons – was restricted to two coupons at the drive thru and was basically forced to enter the store to order food so the whole family could eat. Found it very disheartening that no exception could be made to avoid having to enter the restaurant- coming into contact with several other patrons and three different staff members! Also because now coupons cannot be mixed and matched for sandwiches I had to order an item that was not what was wanted. Asked for an exception and was denied.

    In light of the situation in this world right now I was not happy
    1) with the inflexibility/accommodations for my request to mix and match
    2) that I had to physically go into the store to complete my order when minimizing contacts is of prime importance now
    3)that I stood inside at the cash for over 5 mins while ALL OF THE STAFF focused on drive thru orders …. I could have gotten my additional items faster had I gone back k around the drive thru
    4) NO RECEIPT was included in any of my orders so I could not even do the survey to qualify for the free whopper!
    While I understand the policy surrounding the number of coupons that can be used at the drive thru, I would think with unprecedented times and families trying to minimize outside contacts that staff would be given latitude to allow for additional coupon use (also good for business).
    The BK I went to is relatively new and at this point I would be hard pressed to go back there or to recommend it to anyone else!
    Don’t necessarily expect much to be done but felt it necessary that I voice my concern anyway.
    Thank you for your time
    Kind Regards

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  3. I went on March 12 2022, in hawkesbury Ontario, service is horrible, the kid that took my order (in store)…did not look interested in his job very poor service on his part. Was not wearing is mask. And I waited 25 minutes to get my order, I understand that there is a drive thru and to avoid line ups drive thru comes first, but 25 minutes in store is ridiculous. There was no sorry to make you wait, not even a thank you have a nice day…..it had been a long time since I’ve there, and it’s going to very long time before I go back.

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  4. Stopped in Kanata store on the way home ND ordered a whopper with Cheese
    Got back on the road the burger was cold and very dry
    It must of been sitting for a while

    I ordered no onions pi kles or lettice

     3/5
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  5. Went to Burger King on Kenmount Road, St. John’s, NL
    First of all I went to place my order for 2 Whoppers for $8.00, which it indicated on the sign in front of me. False advertising. But the girl said that was not available today so I ordered a whopper meal for almost $12.00. Not worth the money. The fries that came with the meal was like a kids fries. The smallest fries I had ever seen and it was not filled up. When I got my receipt, on the back of it said you could do a survey for a free whopper, so I logged in on the site and it indicated that all data for surveys for this site were complete. So you could not do the survey. What a farce!! Don’t recommend.

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  6. Went to the London 1001 Wellington Road Location. I gave my order (the cashier (young man) struggle with the $4.99 King Meal Deal, not knowing what it is or how to punch it in. The manager (Lady) came over and she also struggled but finally got it input. Ask was it Take out and I said no eat in. I had my vaccination information available to show on the phone, BUT WAS NEVER ASKED. I received my order and sat down, hoping that they would approach me to ask about this information.
    They did not. When I was leaving, I asked to talk to the manager (Same Indian lady); at first she asked the cashier did you ask him for his vaccination status. I said to her, why are you asking him, you think I am lying about it. She then mentioned something about take out, and I clearly showed her the bill that said EAT IN. All I received was a half hearted Sorry, at no time did I thing that they would do anything to ensure this does not happen again. Will be calling Middlesex Health to report this.

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  7. Very terrible service we went into the Burger King on Centennial Parkway in Hamilton Ontario Canada that the food took it five minutes from the restaurant to home and it was ice cold what kind of service is that to keep it nice and warm never again will I go back to Burger King and very bad service I will be putting this on the internet as well not happy at all got up poutine that was just lukewarm got four Whoppers that were ice cold I’m not too happy at all

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  8. I contacted Burger King via: https://www.burgerking.ca/support informing them that I was unhappy that one of their offers on the app was not working. A Jessica replied immediately and said she was going to add $5 to my account. I told her that it didn’t work as I did not see that $5 under Offers. She then said that she would add another $5 to my account. When that didn’t work either, she simply ghosted me! Unbelievable.

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  9. Hit the BK in Redcliff, Alberta after a 13 hour shift after coaxing my workmate into going as he isnt a huge fan. Did the double vax proof thing. He ordered , I ordered about 3 people after him. He waited about 5 min, got his food and started to dine. 10 minutes later still had not recieved my meal as I observed approx 10 different orders go out the drive thru window. Approached to enquire about my order, was told. “Oh, the drive thru is real busy.” Apparently dine in customers play second fiddle. Five minutes later approached the till again (still hadnt received my food) suggested they give my money back and was now told, “oh he just put your burger on the grill”. The whole time the manager was standing with her back to me at the till and didnt once acknowledge her unhappy customer and leaving the 15 ish year old girl at the till to deal with me. Cowardice. On top of that once I got my food it was probably the worst BK I ever ate. Absolutely vile. The whole experience completely soured me on burger king. Which I used to love, and my coworker said it is absolutely the last time he will ever eat BK. Thanks Redcliff Burger King for sucking so large.
    … O

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  10. Went to the Burger King on two nations crossing in Fredericton. Went in to place my order and was told there was no dine in because of covid. I said that was ok because I was gonna take it home. He said they couldn’t do that either because of Covid. Yesterday I had breakfast at the smythe st BK and had no issue doing a take out order. The location I was at tonight is just across the street and I have been getting takeout from there the past year with Covid rules and had no problem so and I was masked and am fully vaccinated so I’m not sure why suddenly im no able to order. I do know after this treatment I may not go back to this location no matter how close they are.

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  11. Can’t even review the meal. Went to the Enfield Nova Scotia location and stood at the counter for 5 minutes waiting to place my order. The 3 staff on duty didn’t feel it was important to interact with the customer at the front counter or at least acknowledge that we were there. This was at 2:30pm on September 12th and it wasn’t even that busy. These staff members were in a world of their own flittering back and forth filling ketchup containers. We left the store and went elsewhere. Horrendous customer service…the king would be beside himself!,,,

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  12. Went to BK on Jean Talon and Decarie on the 19th of Nov store #14326 I orderd 4 Whoppers when I got home there was only 3 in the bag!!

     5/5
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