Breville is a multinational appliances company that was established in Australia in 1932. The company is known for making high-quality home appliances like toasters, microwaves, kettles, toasters, coffee machines, and blenders. It also provides unmatched customer support.
The company is known for its pursuit of excellence. To understand how committed the company is towards quality, you should consider how many patents the company has in its name. Since its inception in the 1960s, the Breville Research and Development Center has registered over 40 patents for the brand.
Even more impressive is the fact that the brand has won over 40 design awards from some of the most prestigious institutes around the world.
The company is more than just an Australian brand. It also has a strong presence in the UK, Europe, the United States, Hong Kong, and several other countries. Breville has a working partnership with many other leading brands like Sage Appliances, Solis, Bork, Gastroback, and Riviera &Bar.
Since Breville operates in over 30 countries, you would expect that the company has a strong tradition of good customer service. Here is a close look at the main features of Breville customer service.
Breville Customer Support
The company provides quick and efficient customer support. Right on top of the home page, you will see an icon with a telephone symbol and the word ‘Call’ written next to it. All you have to do is to click on this icon to get in touch with a customer support representative.
When you click on this icon, a call will be placed on the Breville customer support number if your browser is in sync with your Android phone. Customer service is therefore very efficient and highly accessible. The phone call icon is placed right on top of the homepage where you cannot miss it.
Regional Selection and Language Settings
Right next to this icon is another icon that allows you to select the region and language of your choice. When you access the Breville website, it will load according to your regional location. However, in case you need customer support in some other language, you can click on this drop-down menu to get support in any language of your choice.
Breville shows due care for its customers by showing information in different languages that they may be more comfortable with. This manifests the international nature of the brand and its care for non-native English speakers who are a significant part of its customer base.
Live Chat and Telephone Number
On the support page, you can find a big icon labeled live chat that you can click to begin a live chat session. However, live chat is available only during the times mentioned on the support page. So you should contact live support within this available time frame to get a response.
There is also a “Call Us” button that you click to place a call via your smartphone if your browser is synced.
You can also place a call yourself by dialing the following number:
Customer service through phone and live chat is available from Monday to Friday. The timings are between 8 am and 4:30 pm.
Right on the homepage itself, there are several other support options. You can scroll down to locate support sections for replacement parts, product registration, return policies, warranty & repairs and ‘more support.’
You can click on “more support” for other options if you find that these support sections are not what you are looking for. There is a full list of support options each of which can prove very useful if you are having problems. The nature of support that Breville extends to its customers is all-encompassing, multi-channel and comprehensive.
Parts and Accessories Section
When you click on the parts and accessories section, you will be taken to a page that shows different product ranges like coffee machines, ovens, espresso machines, coffee grinders, food processors and several other appliances that the company makes.
You can then click on one of these product ranges to find that model that you own. Once you locate your product, you can click on it to find a list of all parts and accessories that are available.
You can use this simple and intuitive system to easily navigate towards the part that you seek for specific models. Finding replacement parts when a component of your model malfunctions is therefore a cinch.
Product Registration Section
The product registration section allows you to register a product in your name so that the company can provide you with quick and efficient product support. Product registration can help you with many things like resolving technical issues quickly and making warranty claims without much hassle.
You just have to fill in some basic information about yourself and upload an image of your receipt to register your product. Registration requires only 2 to 3 minutes and is a quick and straightforward process.
Returns Policy Section
The returns policy page shows you the terms and conditions for returning your product in case you are not satisfied. The information is presented in simple language that is easy to comprehend. You will be aware of the necessary conditions in just 5 minutes of reading this short page on return policies.
The warranty page shows you all the rules about claiming warranties. This page is simple to read and allows you to understand the warranty claims requirements in just a few minutes.
All Breville products have a warranty period of at least one year. However, you should refer to the user manual to find out if your model has a longer warranty period.
Therefore, if you have a warranty claim, you can come to this page to get a replacement for your model. Breville sends replacements free of cost.
You need to keep the following information ready: note down the model number shown in the sticker on your product and keep your receipt ready.
It is good to note that there is no abstruse legal parlance involved that can perplex ordinary users.
There is a different website for troubleshooting to find solutions to issues that you may be facing with your model. The troubleshooting content is divided into different sections for all Breville product classes like grills, microwaves, skillets, deep fryers, waffle makers, ice cream makers and more.
Once you click on the product range that best describes your model, you will find specific models. You can locate your model and visit that link to find self-help information.
You can click on the product range that best describes your appliance to find troubleshooting information. The information is written in simple language and is well organized so that you can find the answer that you are looking for quickly.
It is clear to see that the information has been arranged thoughtfully to make things as simple as possible for customers. High resolution images are shown for all available and their parts are named clearly.
For each model, towards the right side, you will find sections that will prove most helpful. These sections have easy to understand information on machine operation, features, instructions, installation, usage, warranty, maintenance, specifications, parts, accessories and of course troubleshooting.
The troubleshooting information is divided according to a list of problem statements. You can expandthe problem statement that best describes your issue to reveal the possible causes and its solution.
Breville has a very well-organized customer support section where you can place your complaints, warranty claims, and suggestions whenever you feel appropriate. The entire section is easy to navigate and self-explanatory. In case you still have any problems, you can directly contact customer support via live chat or telephone.