customer care and support service

Chances are it’s One of the largest digital travel companies,, has been around for years and is used by people from all over the world to make their travel experiences easier and memorable. It includes booking hotels, flights, homes, experiences, transportation, and so much more.

Founded in 1996 in Amsterdam, has grown from being a small startup to the leading digital travel company in the world.

Today, it is available in 43 languages and offers millions of listings in hundreds of cities. It does not just help travelers make their experiences easy and allows companies and entrepreneurs to grow their businesses and reach a larger global audience.

Not just that, but the company is dedicated to making traveling easy for you no matter where you are in the world and where you want to go. Part of making this experience easier is by offering excellent customer support. Let’s learn more about it in this guide. Customer Support Services

Since is a digital travel company, the primary way you can use its resources and services is through its official website. Here, you can find millions of listings for whatever you need anywhere in the world. The official website is extremely thorough and detailed and contains everything you might need whether you are looking to book accommodation, flights, experiences, transportation, or even list your own services.

And in case you run into any issues, you can always get in touch with their customer support team that is available 24/7. For citizens in Canada looking to get in touch with their team, you can use the following methods:


The best way to quickly get in touch with is by directly calling them. For this, you will need to sign up on their website. After that, to make things easier for them and you, you will need to mention what category you need help with.

There are the following categories available:

  • Accommodation
  • Attractions
  • Car rentals
  • Flights
  • Taxis

After you choose the category, you will need to enter the confirmation number of your booking and the PIN code. It will be available in your booking confirmation email. If you have lost that email as well, you can ask them to resend it to you. Once done, they will give you further instructions on how to move forward with calling them.

Live Chat with

When you sign in on the website, you will also be able to access their Live Chat feature. This will help you talk to a Booking Agent if you have any queries or need help with booking something, or you can use it to get in touch with the owner of a particular listing.

You can find the Live Chat feature on the website on the top right-hand corner of the page next to the tab, ‘List your property.’


If you have not made a booking at all but would still require assistance or have to ask a query, you can easily message the company on their website. They have a specific tab for people who have not made a booking but are still facing issues. You can find it on their Help Center.

You simply need to add the issue you are facing in the given space and send it to them. Someone from their customer support team will get back to you by emailing you. FAQ Section

Before you call or message, it would be wise if you head over to their FAQ section first. Chances are that this section likely covers any query you might have and the solution to your problems. The website contains a long and comprehensive list of frequently asked questions by customers and their relevant answers.

Hence, if you have a concern or query, head over to their FAQ page and browse through the various categories and questions.

Here are the three categories that you can choose from to find your related query or question:

  • Accommodation
  • Flights
  • Airport taxis

Under each of these categories, there is a thorough list of frequently asked questions. You can find the full list on their website, but some of these include:

  • Coronavirus related information/questions
  • Accommodations
  • Cancellations
  • Payment
  • Booking details
  • Communications
  • Room types
  • Pricing
  • Credit cards
  • Property policies
  • Extra facilities
  • Security and awareness

Careers at

Do you wish to work for The company has offices in most countries and is always looking to hire fresh faces. In fact, they have over 200 offices around the world and smart teams dedicated to making an impact on the world.

When you click on their Careers tab at the bottom of the page, you will be redirected to their corporate page, where you can sign up and become part of their Talent Network. When an opportunity arises that matches your specific qualifications, skills, and past experience,’s recruitment team will get in touch with you. Social Media

Apart from providing a myriad of resources to its customers, also maintains an active presence on social media. This is where you can also interact with their customer support team if you have any questions, queries, or issues. You can find on the following social media channels:

Final Words

This is everything you need to know about how you can get in touch with the customer support team at You can sign up on their website, access their Live Chat, Messaging, and Calling options, or visit their FAQ page for more detailed answers to common questions and queries.

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