Blackberry Limited is a software company that is most known for its now-defunct, manufacture of QWERTY keyboard smartphones.
The company is still a powerful software vendor and provides enterprise and individual solutions to its customers.
Founded originally in 1984 as Research In Motion Limited, it has now become a nearly $4 billion company. The headquarters of the company are situated in Waterloo, Ontario, Canada.
- Blackberry Customer Care Services
- Blackberry Canada Office Locations
- Phone Numbers
- Blackberry Social Media
- Blackberry Customer Support Reviews
- Closing Thoughts
Blackberry Customer Care Services
Blackberry doesn’t have an official Canada based website, but its official website is more than equipped to handle any customer queries. The website lists a wide variety of options for its customers based on their type of query, the type of services they subscribe to, etc.
Essentially, there are separate support portals for subscribers of the various services Blackberry provides.
Customer support comes in several forms on the website including Phone Numbers, Email Addresses, and Forms.
This section allows you to find the right solution depending on your query, complaint, or concern. The catalog begins with a single option: Inquiry Type. Once you select an option, it leads you to another option, and another, and so on, until it lands on a solution.
Say, you need technical support for your smartphone. It will lead you to an option that requires your smartphone IMEI. It will also list options to find your device.
This section pertains to Contact Sales. Here you can fill out a short form that details your complaint, query, or concern.
Secure Smartphones Support
This section segments support according to the smartphone you have. It lists all the smartphones that are currently supported/sold by Blackberry. It lists smartphones that are powered by both Blackberry OS and Android.
Blackberry Smartphone Apps Support
This section lists all the apps that are currently sold/supported by Blackberry. You can look for support regarding any of the apps that you are finding problems or concerns with.
Blackberry Products and Application Support
For subscribers or users of Blackberry’s Enterprise Apps, you can get customer support here.
Blackberry QNX Support
This is a portal that provides customer support to Blackberry QNX subscribers. It lists all the support options you have including person-to-person help lines, and dedicated technical resources as well as tech support professionals.
You can login to the portal and use whatever tier of support that you’ve signed up for.
This section pertains to all the customer support that is provided regarding the product Certicom.
The main contact information, including phone numbers, fax numbers, email addresses, etc, is listed right on the page:
- Email: firstname.lastname@example.org
- North America:
- tel. 1-800-511-8011
- fax. 1-800-474-3877
If the North America numbers don’t work for those in Canada, you can always use international numbers:
- tel. +1-905-507-9473
- fax. +1-905-507-4230
Bear in mind that customer support for Certicom is available only between 8:30am and 5:00 pm Eastern Standard Time.
Blackberry Radar Solutions Support
For customers of Blackberry Radar Solutions, you can find support on this page. You can either submit an online request through the page, or call support through this phone number:
Support is only available Monday-Friday: 8:00 am to 8:00 pm ET
Blackberry Canada Office Locations
2300 University Ave. E
Waterloo, ON, Canada N2K 0A2
2200 University Ave. E
Waterloo, ON, Canada N2K 0A7
2240 University Ave. E
Waterloo, ON, Canada N2K 0A9
4701 Tahoe Blvd.
Mississauga, ON, Canada L4W 0B5
1001 Farrar Road
Kanata, ON, Canada K2K 0B3
Units 201 8331 Eastlak Drive
Units 701 & 702, 40 Eglinton Avenue East,
Toronto, ON, Canada M4P 3A2
15 Western Parkway
Bedford, NS, Canada B4B 0V1
You can contact Blackberry:
- Blackberry QNX – Ottawa, Ontario: +1 613-599-1232
- Blackberry Canada: +1 877-644-8405
The average waiting time is 2 minutes, and this number is available to call 24 hours a day, 7 days a week.
- Customer Service: +1 877-255-2377
Blackberry Social Media
Blackberry has a presence across five major social networks. This includes Facebook, Twitter, LinkedIn, YouTube, and Instagram.
Blackberry doesn’t have a dedicated Facebook page for Canada. However, there is a page for Blackberry QNX – Ottawa, Ontario. You can join both pages, but only send Facebook Messenger DMs to the company through the latter. You can also find additional information on the Facebook pages to contact customer support through a phone number, and an email address.
Blackberry Canada doesn’t have a dedicated Twitter handle. However, you can tweet to the official handle and even send DMs.
Blackberry has a LinkedIn page which lists its location as Waterloo, Ontario.
Blackberry has an official YouTube channel that caters to subscribers around the globe.
Blackberry doesn’t have an official Instagram handle for Canada. However, you can follow its official page and send DMs.
Blackberry Customer Support Reviews
While the Customer Service Reviews on Blackberry at Trustpilot have a fair score of 3.3, they don’t present a full picture. Most of the 41 reviews are concerned with Blackberry smartphones, which the company doesn’t make anymore.
There are only a handful of reviews that concern customer service, and they’re mostly positive. However, the sample size is too small to give a full verdict.
Blackberry clearly has several options for its customers to contact its customer representatives on several issues. They definitely have the options for customers, yet it’s hard to judge by the lack of reviews online whether the customer support is fair, good, great or bad.
However, the sheer number of options available for customer support bodes well for customers. So you should be covered, no matter what the issue is.