Blackberry Canada customer support service

BlackBerry has been a forerunner in the mobile communication industry. Founded in 1984 in Waterloo, Canada, BlackBerry has always been focussed on the needs of Canadian customers as well as customers across the globe. The first BlackBerry device was introduced in 1999, when the company was still known as RIM (Research in Motion). Operating in a number of international markets, BlackBerry has since their initial start-up expanded their client base by serving millions of international clients in a number of countries outside of Canada.

If you have any general queries, problems, complaints, or compliments, you can contact Blackberry using any of these numbers or email addresses:

  • The customer care line on 1-877-255-2377 if you’re in Canada or the United States of America. If you are living outside of Canada, you can visit the BlackBerry website at to find the customer care numbers for each country in which Blackberry operates. Please note that these telephone numbers may incur additional charges to your cellular data plan, so it is advisable for you to contact your service provider for further information.
  • If you have any queries about sales or if you want to make an online purchase, you can send an email to [email protected]. A Blackberry rep. will assist you via email and handle your queries appropriately.

blackberry-logoAlternatively, you can browse through the pages of the Blackberry Knowledge Base. Here you’ll be able to look at solutions concerning BlackBerry ID, BlackBerry Apps, BlackBerry accessories, and BlackBerry user tools. Clicking on these support links will guide you to additional pages where you can either send an email to a qualified technicians who will be able to help you, or you can read up on the problem yourself.

On the BlackBerry website you will also be able to gain access to the BlackBerry community forum where you can discuss you problems with other BlackBerry owners. Alternatively, you can tweet the BlackBerry Twitter account and ask you questions using @BlackBerryHelp.

Blackberry customer care reviews

Average rating


4/5 (1)
5/5 (1)
4/5 (1)
5/5 (1)

Share your experience with Blackberry customers support service

Submit your review of the Blackberry customers care service. Your e-mail address will not be published. All fields marked with * are mandatory.

5 Reviews
  1. Dennis 4 years ago

    I purchased a Blackberry Priv a year ago from BELL. This device has crashed 6 or 7 times when there was a software update. Support has tried to repair it on line and have succeeded on a few occasions. At one point, August 2016, they actually sent it to Cambridge Ontario to do a factory re-boot. It was done very efficiently over a 3 day period. However, the next update caused the device to crash again. The last time it crashed, November 2016, they very efficiently agreed to replace the LEMON device with a new one. I received all the documentation but nothing has happened. The new device has not arrived as of today, December 1, 2016. Customer Support says it will be looked after but there is a BACK LOG. Not clear what that means, and neither was the Customer Support rep. Great Device when it’s working. I GOT A LEMON and would like them to do what they said and get me a g–d—- new one. I have been a Blackberry user since the first device. I am loyal and would like them to be loyal. Perhaps they will get the message through this forum.

  2. Serge Savin 4 years ago

    II have a BB 9700 for 5 years now. I am in London, UK and had been working with O2 and I pay them 6GBP/month for the “honour” of using a BB. For two years the arrangement worked fine, until Bell decided to change some of their email server settings. Ever since then, I can send email from the BB, but I do not receive any.
    Talked to O2, Bell and BB. BB told me that my device is not under warranty and I need to pay $30 for support!
    I already pay 6GBP every month and there is nothing wrong with the device, but the BB email SERVICE!
    All my other devices(PC, tablets) email work fine even with the new Bell settings and no changes were necessary!
    I re-created the email accounts I use on the BB and received email confirmation from BB that I will start receiving my email in 20 minutes!
    This happened 3 times, but no email was received in the last 3 months!
    With this kind of service, no wonder BB disappears!

  3. Dean Beaton 4 years ago

    I have a passport and a longtime Blackberry user and supporter of the company. I am happy with the device for the most part but the BB link is total XXXX. Every time I try to backup, the link wont work and I have to delete it and reinstall it. That process is so frustrating that unfortunately my next phone will not be a BB. Trying to get any type of support to help is ridiculously bad and I am not paying to have someone help me with what is an obvious flaw in that software from Blackberry. Very disappointing!!

  4. bindo 4 years ago

    My blackberry world doesn’t work please help

  5. Reg Hurst 4 years ago

    Sorry got rid of my blackberry. Was not happy with how it worked. I also instructed IT Dept. to have all employees change to I Phones. I have used blackberry since they first came out, but now they just do not work.

2Shay, Business Number IT03389280367 - All contents are protected by Attribution-NonCommercial-ShareAlike 2.5 Canada (CC BY-NC-SA 2.5 CA).

We care about your data! Check our Privacy Policy and Cookie Policy.

Log in with your credentials

Forgot your details?