Melville Bissell started Bissell Homecare, a.k.a. Bissell Inc. in 1876 when he patented the Bissell Carpet Sweeper. It was an early version of the carpet sweepers produced by his company today – over 125 years later. Bissell Inc. has grown steadily over the years while outpacing competitors and defying economic forces. It is the largest seller of floor care products in North America.
The company started out as just a carpet sweeper producer, but expanded to include other floor care products including carpet and hard floor cleaning machines. Most recently, Bissell Inc. purchased all of the patents owned by Woolite for carpet and floor care cleaning solutions. The company continues to develop better machines for both the commercial market as well as the private market. Bissell products are now sold all over the world, but there is a very strong network of customer service providers in North America especially.
Bissell Customer Care Information
Bissell offers great customer support both online and at their service centre locations. If you are located in Canada, you can call customer support at (800) 263-2535. Normal business hours are: Monday-Friday 8am – 10pm, Saturday 9am – 8pm, and Sunday 10am – 7pm ET.
The online links provided below offer additional contact and support options at any hour. The links offer support specifically for customers located in Canada. You can also visit their email submission form page. They should respond within one business day.
For more online support you can visit the following links:
- This page lets you search for common problems with Bissell products so you can troubleshoot on your own.
- This page provides customers with free downloadable user guides for specific products. You do not have to register or log in to get the files.
- This search feature lets you enter a postal code and puts you in touch with local service centres. The listings come complete with addresses and phone numbers for reference.
- Here you can register your new Bissell product. Note that you do not have to register if you bought from canada.bissell.com. Creating a username and password is optional.
- This site gives you access to authentic Bissell replacement parts.
Bissell requests that you mail any requests to the following address:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Services