Binance is one of the world’s leading cryptocurrency exchanges founded in Hong Kong in 2017. Today, it is the largest cryptocurrency exchange in the world in terms of daily trading volume.
The founder of Binance, Changpeng Zhao, is a developer who had previously developed high-frequency trading software for stockbrokers under the company Fusion Systems. In 2013, Zhao stepped into the world of cryptocurrency by joining the company behind the cryptocurrency wallet Blockchain.info.
Four years later, Zhao founded Binance in China. However, the same year, Binance was forced to move its headquarters and its servers into Japan in advance of the increasing regulations put on cryptocurrency by the Chinese government.
At the very beginning of 2018, Binance had the largest market cap of all the crypto exchanges at $1.3 billion. Later the same year, increasingly strict cryptocurrency regulations in Japan forced Binance to relocate its headquarters and servers once again. After signing a memorandum of understanding with the government of Bermuda and the Malta Stock Exchange, Binance became registered in the Cayman Islands, where they now operate.
Today, Binance offers crypto-to-crypto trading in over 500 cryptocurrencies and even has its own native token known as BNB or Binance Coin.
The primary way you can learn about the services offered by Binance is to visit their official website. Here, you can learn about Binance and other latest news in the cryptocurrency world.
You can also register an account with Binance and start trading by buying or selling cryptocurrency on the Binance cryptocurrency exchange.
Binance Customer Care Services
For those people who would like to get in touch with Binance regarding some question, concern, or issue, there are several ways you can do so.
While Binance does not have an official phone number on which you can speak to a customer care representative, you can use the following methods to get in touch with Binance’s customer care services.
Binance Customer Service Live Chat
On the Binance Customer Support page, you will find a yellow chat icon on the bottom left-hand corner of the screen. Select this icon to use Binance’s customer service live chat feature to communicate your question or concern to a customer support representative.
In the live chat feature, you have multiple options to choose from about the concern you would like to communicate. These options include:
- Registration issues
- Authentication issues
- Crypto deposit and withdrawal issues
- Fiat deposit and withdrawal issues
- Spot and margin trading issues
- P2P trading
- Security issues
- NFT and token issues
Binance Submission Request
Suppose your question, concern, or issue pertains to any of the aspects mentioned above of Binance, but you would like to submit a thorough query regarding your issue, instead of using the live chat feature. In that case, you can submit a request to Binance customer care services.
On the Submit a request page, you can even attach files to your message to make your query more thorough. We recommend you use this option if the problem you are facing is somewhat complex and if you have documents to support your query.
Binance Feedback Form
Binance has the amazing option of submitting a feedback form regarding their services where you can even make recommendations to various aspects of their website and trading interface. On the Binance feedback page, there are four different types of feedback you can provide Binance with. These are as follows:
- Localization and Language related feedback
- Design and Layout related feedback
- Security-related feedback
- Product suggestions and feedback
Before you try and get in touch with a Binance customer care representative or submit a feedback form, check out Binance’s FAQ page to see if your query or concern has already been covered or not. Binance has multiple FAQ categories, each containing the most pressing and common concerns regarding each category.
The FAQ categories on Binance’s FAQ page are as follows:
- Account functions
- Trading tutorials
- Buying crypto
- Spot and Margin trading
- Crypto Deposit or Withdrawal
- Cryptocurrency listing
- Binance news
Binance Self Service
For some of the more common issues and concerns experienced by Binance traders, Binance has created various self-service categories on their support page. By accessing these, Binance will walk you through the fix for your pressing issue. The categories on Binance’s self-support page include:
- Password reset
- Account unlock
- Reset security verification
- Change email address
- Deposit missing
- Deposit recovery
Since cryptocurrency exchanges can be quite complex, especially for the uninitiated, Binance has dedicated part of its website to Binance Academy. Here, you can learn everything there is to know about cryptocurrency, crypto trading, decentralized finance, Binance’s trading interface, and much more.
Binance Academy regularly posts informational articles about the most important and pressing topics in the cryptocurrency world. They also have basic guides on how to buy cryptocurrency and how to get started trading. If you are a beginner in the world of crypto, Binance Academy is a great place to start.
Binance on Social Media
Binance also maintains an active presence on the following social media platforms.
Binance on Facebook
Binance maintains an active presence on their Facebook page, where they regularly post new crypto listings, product updates, and cryptocurrency news.
Binance on Instagram
Binance maintains an active presence on their Instagram page, where they post educational infographics and promotional material about various products and services offered by the site.
Binance on YouTube
Binance maintains a very active presence on their YouTube page, where they use the video format to their advantage by regularly posting tons of informational videos and guides on various important aspects of crypto trading. Here you can find a plethora of webinars, masterclasses, and educational podcasts about cryptocurrency.
Binance on Reddit
Binance has a support thread on its Reddit page where the larger community of Binance traders can ask and answer questions about pretty much any topic related to cryptocurrency and the Binance crypto exchange.