BCLC customer care and support service

The British Columbia Lottery Corporation, commonly known as BCLC, is a Canadian Crown corporation. The company offers a variety of gambling products and services like lottery tickets, legal online gambling, and casinos.

The three major business units of the company are Lottery, Casinos, and eGaming. BCLC is a big business with 890 direct employees and another 8,300 employees who run casinos on its behalf. The annual revenue of BCLC is over CDN $3.1 billion.

In 1969, the amendment in the Criminal Code allowed the federal government and the provinces to operate lottery schemes. BCLC was first established under the provincial Company Act which was later replaced by the Business Corporations Act.

Despite operating under the same law as other corporate entities in the province, it operates without share capital. The only shareholder of the company is the province itself.

This structure of BCLC makes it a Crown corporation. BCLC has 9 directors on the board, and the executive council of the provincial government appoints the members and chairperson of the board.

In the year 1997, more amendments in the Criminal Code allowed the company to run casinos across the province. In 2004, the company introduced PlayNow.com, which was Canada’s first legal online gaming website.

In the beginning, it was limited to only standard lottery products like draw tickets. However, in 2010, it included legally regulated online casino games.

BCLC Customer Service

BCLC not only operates gaming on behalf of the province, but also plays responsible roles in other spheres. The company determines the rules of lotteries and games.

It also monitors the compliance of gaming services providers with the GCA’s regulations. So, not only does it offer gambling and gaming services, but it also works to make the games fair and secure.

BCLC has been operating for the last 30 years, providing customers a chance to win and enjoy. The company delivers revenue to the provincial government while providing first-rate customer service at the same time.

Here’s an overview of the customer support that BCLC provides to its valuable customers:

Contact Customer Support

The website provides a helpline for customer support, where you can ask questions or give your feedback. You can call customer support toll-free at:

  • 1-866-815-0222

The provincial customer support hours are daily from 7 a.m. to 12 a.m.

You can also email your comments, suggestions and questions. The customer care representative will get back to you within 48 hours. All you have to do is fill the required information on the online query form and submit the query.

The form allows you to select different options from the drop-down list. This helps you explain the problem you are facing. At the end of the form, you can also suggest a possible solution to your problem.

Find BCLC Corporate Offices

You can also contact BCLC’s corporate offices directly for customer support. The company has two corporate offices, the Head Office and Marketing and Sales Office. The former is located in Kamloops, BC while the latter is located in Vancouver, BC.

Head Office:

74 West Seymour Street
Kamloops, BC V2C 1E2

  • Tel: (250) 828-5500
  • Fax: (250) 828-5631

Marketing & Sales Office:

2940 Virtual Way
Vancouver, BC V5M 0A6

  • Tel: (604) 215-0649

The regular business hours for both the corporate offices are from 8 a.m. to 4.30 p.m. from Monday to Friday.

Visitors are also requested to use the Seymour Street entrance as the public is not permitted by Victoria Street.

Claim a Prize

If Lady Luck has smiled at you and you’ve won a lottery, you can claim your prize quite easily. First, sign up your name in ink on the front or back of the original winning ticket.

Next, fill out the back of the ticket with your name, address, and daytime phone number. This information will prevent your ticket from being lost or stolen.

Visit the Lotto website for detailed instructions regarding claiming your prize. You can also find out when and how BCLC publicizes information about lottery winners on the website.

Frequently Asked Questions

The website also has an FAQ section with answers to the most common questions. You can filter the FAQs by category and select an option relevant to your problem.

You can then browse through the list of questions to find out the one which answers your problem. If you cannot find an answer to your problem in the FAQs, you can e-mail your question.

FOI Requests

BCLC works transparently and makes various records publicly available. If you have any queries about BCLC, you can make a formal request for information under the Freedom of Information and Protection of Privacy Act.

You must remember that this service is only for information which is not routinely available. If you couldn’t find the information you are looking for on the website, you can call on the toll free number.

If that doesn’t help either, you can fill out and submit an online information request form. Once you have filled it out, send the form at Information Privacy & Security Coordinator:

74 Seymour Street
Kamloops, B.C. V2C 1E2

  • Fax: 250.828.5697

Find a Casino

The website helps the customers to find a casino in a given location. BCLC has various casinos located across the province. So you can find different casinos in the following locations:

  • Lower Mainland
  • Vancouver Island
  • Okanagan
  • Kootenays
  • Northern BC

Connect with BCLC Online

The BCLC website provides customers with a social media directory. This gives you a chance to connect with its various social media channels.

Following is the list of all the online communities of BCLC where you can engage with other gamers.


Other Facebook communities include:

  • Casinos BC
  • PlayNow.com
  • Lotto 6/49
  • PlayNow Sports & Sports Action
  • Lotto! BC
  • Daily Grand


The two Instagram communities of BCLC are Lotto! BC and Casinos BC.


 The Twitter communities of BCLC include:

  • @BCLCjobs
  • @LottoMax
  • @PlayNowCasino
  • @PlayNowSports


You can join the LinkedIn community at: https://www.linkedin.com/company/bclc/.

YouTube Channels

Following are the YouTube channels of BCLC that you can join:

  • PlayNow.com
  • Lotto 6/49
  • Lotto! BC


BCLC is a large-scale business that works to benefit the citizens of the province of British Columbia. The business provides fun opportunities to its customers to engage in fair and secure gambling.

You can use the options provided in this article for customer support. Whether you need information or want to engage with online communities, use this guide to find the right forum.

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