BCAA complaints and customer support service

British Columbia Automobile Association (BCAA) aims at delivering exclusive services for its members. Founded in 1906, the forefathers focused on teamwork and assisting each other when they experienced vehicle problems. For over 100 years, the organization has provided beyond exceptional service for the citizens of BC.

Continuously evolving with the times, the association remains at the top of their industry. Currently BCAA has 800,000+ members. The team has won multiple awards for their excellent services, including the prestigious J.D. Power and Associates award for “Highest Customer Satisfaction among Home Insurance Provides in Western Canada” in 2012 and 2013.

If you experience any problems, you can contact the customer support by calling the phone numbers listed below. Remind that these phone numbers are toll free; however, you should check with your phone provider if any additional costs are applied.

bcaaGeneral Head Office Departments in Burnaby

  • Main reception: 604-268-5000
  • Human resources: 604-268-5160
  • Insurance claims: 604-268-5260
  • Insurance administration: 604-268-5043
  • Copperplate communication: 604-268-5339
  • Purchasing: 604-268-5039
  • Purchasing fax #: 604-268-5569

Other Essential Phone Numbers/Departments

  • Emergency Roadside Assistance Services/Member Contact Centre
  • Domestic: 1-888-268-2222
  • International: 001-519-772-1067

Emergency Home Insurance Claims

(Available 24 hours a day): 1-800-719-2224

BCAA Auto Service Centres

  • Kelowna: 250-979-4950
  • Penitcton: 250-487-2430

Approved Auto Repair Service

  • Facility listing and referrals in the Lower Main Land: 604-298-2077
  • Rest of B.C.: 1-866-298-2077

If you would like to view/read details regarding specific Departments, feel free to follow any links listed below that fits your inquiry. 

If you have any questions, concerns, suggestions, ideas, or if you would like to send a payment via check through mail, please write to the following address:

Head Office Address
4567 Canada Way
Burnaby, BC V5G4T1

Finally, you can follow BCAA on Twitter, @BCAA

BCAA customer care reviews

Average rating


4.5/5 (2)
4/5 (2)
4/5 (2)
4/5 (2)

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2 Reviews
  1. Linda Kerry 2 years ago

    Worst experience at Kelowna “service” centre. What a joke. I dropped off my car today for winter tire changeover for my 1 o’clock appointment and was told they needed at least 1.5 hours. When I went back 90 monutes later my car hadn’t even been moved! The service clerk didn’t apologize, just shrugged and said he was short staffed. I couldn’t allow anymore time and asked for my car keys. What a waste of my time. Im not happy.

  2. Amanda 2 years ago

    Worst customer service ever.
    They don’t return phone calls, don’t give strait answers, or clear information.
    My claim left me super frustrated.
    Get insurance somewhere else.


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