BC Ferries customer care and support service

British Columbia Ferries Inc., also known as BC Ferries has been operating in Canada since 1960. Today, it has become the second-largest passenger ferry line in the world.

If you are looking for reliable ferry services to make your summers feel complete, you’ve come to just the right place! As inferred by its name, BC Ferries provides ferries for the communities in the Canadian province of British Columbia.

BC Ferries used to be a crown corporation but gained its independence as a commercial corporation in 2003. However, since BC Ferries provides means of linking the mainland to the various islands surrounding it, they provide access to areas that are often inaccessible by road.

Due to this reason, their services are subsidized by the local government. Don’t be disheartened by this news, BC ferries still aims to maximize your comfort and safety!

Customer satisfaction is something that BC Ferries Canada takes very seriously and this is precisely why they have such a strong customer service department in place.

If you’re looking for ways to find out information about them or simply contact them, we’ve got you covered. Here is a basic guide to help you reach out to the company.

Customer Support Services

BC Ferries Canada’s customer support services department is constantly working to ensure that you have the best possible experience. You can view their full list of services and facilities on their website. You can visit the website here.

There are a number of ways through which you can contact them.

Calling Options

For your convenience BC Ferries Canada has a number of helplines that you can reach them on.

  • For customer reservations and other information, you can call them on their toll-free number which is:
    • 1-888-BC Ferry (1-888-223-3779).
      This number is available on weekdays from 6am to 10pm. On weekends, you can reach them between 7am – 7pm.
  • If you want to contact their head office in Victoria, you can do so on the following number:
    • 250-381-1401

Visit Their Outlet

You can easily make reservations or have all of your questions answered by visiting their outlet. The address that you need to visit is:

BC Ferries Vacations
1010 Canada Place
Vancouver, BC V6C0B9

The timings for the weekdays are 9am – 6pm. On the weekend and on public holidays, you can catch their employees between 10am and 5:30pm. They make sure to always be available for your ferry related needs.

Mail Them

If you prefer more traditional ways of non-verbal contact, you can always choose to mail BC Ferries Canada’s customer support services. You can reach them on the following address:

British Columbia Ferry Services Inc.
Customer Service Centre
Suite 500 -1321 Blanshard Street
Victoria BC V8W 0B7

Online Options

If you can’t be bothered to make a phone call or simply don’t have the time to drop by for a visit, you can contact BC Ferries Canada’s customer support services online via email. Their email address is:

You can also make reservations online by emailing BC Ferries Canada at bcferriesvacations.com. Email them at the following address if you have any questions regarding your reservation process:

They will get back to you in a prompt manner so that your query is answered at the earliest. You can also leave feedback online through their online feedback form that is available on their website. They will respond to your feedback within 7-10 days.

Social Media

We realize that social media is the most accessible form of communication in 2019 and that is why we have compiled a list of BC Ferries social media pages for your assistance. If all the above options are too old-fashioned for your taste, you can also reach out to BC Ferries through their Twitter page.

The timings for their twitter page are the same as the timings for their helpline – 6am to 10pm on weekdays and 7am to 7pm on the weekends.

You can reach their Twitter account by clicking here. Twitter is a great way to reach out to them and also to stay posted about their latest dealings. Your ferry related questions will be answered most promptly here!

They are also available on the following social media platforms:

You can choose to connect with them on any of the above-mentioned options for any queries or to simply to keep up with how the company is doing.

FAQ’s

To make it easier for you, BC Ferries Canada has compiled a list of topics that they get asked about most frequently on their Frequently Asked Questions page which is available on their website.

You can visit their FAQ’s page by clicking here.

They have divided the questions into categories. If you have a query related to their scheduling, it should be available under the schedules and fares section on the FAQ’s page. They have been very efficient in their categorizing and even have categories for their smoking policy up for you to pursue!

Whether you need to know what you can carry abroad the ferry or are concerned about using your bicycle on board, they have got you covered. No matter how small or specific your query, there is a high chance that it has already been answered for you on their FAQ’s page.

Keep Up with BC Ferries

BC Ferries Canada is constantly introducing new packages and promotions to be as affordable as possible. They are very efficient with their newsletter and subscribing to it means gaining access to a wealth of knowledge.

If you choose to subscribe to the newsletter, you will be privy to various exclusive discounts and deals so that you can travel in style – on a budget!

Their newsletter is easily accessible and you can also choose to unsubscribe to it any time you like. You can subscribe to the BC Ferries newsletter by clicking here.

Reach out to their customer support services by using any of the options listed above!

Customer care reviews
Average Rating
83.6%
 4/5 (7)
 4/5 (7)
 4.1/5 (7)
 4.6/5 (7)

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7 reviews

  1. I would like to share my experience yesterday with BCFerries. I had to make a day trip on short notice to Vancouver. Spring break and all reservations sold out for the sailings needed. Barely made the 9 am from Swartz Bay by leaving home in Victoria at 7 am. Upon returning to the terminal at Tsawwassen at 2:30 pm, I was in line for the 7 pm ferry. When did this become okay? Unbelievable. No extra sailings either. The 7 pm ferry was approximately a half hour late, etc. we finally offloaded at Swartz Bay at around 9:15 pm. During my many hours at the terminal in Tsawwassen, I noted that the grounds around the terminal are littered with garbage, the ladies washrooms deplorable. This is what we have to show our visitors to BC? Perhaps put some of your unionized employees to work doing more than standing around trying to look important. Finally on the boat for the return trip, voila! deckhands were actually in attendance to make certain cars were parked tightly on board, but in the morning they were not. Leaving it up to drivers, which is absolutely ridiculous. Very dissatisfied with this service at the present time and the obvious 2-tier system with an extra cash grab for reservations. I have been travelling on these boats for many years, this was undoubtedly one of the worst. Get it together BCFerries!

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  2. Friday 8 November arrived at ferry at 12 30 didn’t make the 3, 30 full of reservations why after a 3 hour wait still have2 hours to go .I assumed wrongly there was a limited space for reservations ?

     5/5
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    Helpful We appreciate your evaluation.
  3. I live in interior
    I have not problem with the ferries. They are great.
    I do have a problem with the Bathrooms being closed. I go on the Kootenay bay ferry regularly. There is a bathroom at both ends of the ride. I have never seen anyone cleaning in either bathroom ever. There are often lines 10 and more women waiting to get in to the bathroom.
    The ferry bathrooms are closed. Meanwhile the ferry workers are wiping the outside railings with anti viral solution. I think it would be better to allow folks to use the bathrooms and clean them with the anti bacterial soap. It would be much more effelctive. If there is anywhere we are going to catch the COVID it will be in the bathrooms with high numbers of people using it and no cleaners.

     5/5
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    Helpful We appreciate your evaluation.
  4. Their employees are pretty good and the ferries run on time but their reservation booking service is terrible, especially if you want to reserve walk-on tickets. They need to sort that out, I’ve spent hours on hold this morning, totally unreasonable.

     5/5
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    Helpful We appreciate your evaluation.
  5. Horseshoe Bay terminal would not allow me to board the horseshoe bay to langdale ferry as a walk on, I placed my ticket in to the bucket as instructed and then was stopped and told to go purchase ANOTHER ticket from downstairs at the ticket booth. I showed the proof of purchase and was still not granted on. I then went to customer service to show them my proof of purchase and fb she took that and didn’t give it back. Instructed me to purchase another ticket and in her opinion I was acting aggressive. I had just travelled as a foot passenger with two luggage to pull. I wasn’t acting aggressive I was mistreated and now have missed my ferry. so disappointed!

     5/5
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    Helpful We appreciate your evaluation.
  6. Quadra island loading attendant out of control needs to be tested for drugs running around yelling never seen anything like that before. I’m sure that this is not in your hand book cheers

     5/5
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  7. This will refer to the excellent quality of Service that I received from the following BC Ferries Staff members, Kathy in the Nanaimo Terminal, Greger, John, Brandon, Georgina, Christopher, and Blake. all involved in my transportation via wheel chair while travelling from Departure Bay to Horseshoe Bay October 20 and returning to Departure Bay Nanaimo on October 21st on the 12:30 pm sailing both ways. Without this Service I would not have been able to travel as a “walk-On Passenger” These staff members were very kind, with a great disposition, and most obliging to my needs.

    Thank You, Helene Davey

    Helpful We appreciate your evaluation.
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