Atlantic Superstore customer care and support service

Perhaps one of the biggest superstore chains in Canada, Atlantic Superstore has about 54 stores across the country’s maritime regions, namely Nova Scotia, Prince Edward Island, and New Brunswick. Owned and operated by Loblaw Companies Ltd, the superstores are your one-stop shop for everything you might need.

You can truly find anything at the Atlantic Superstore, including home goods, pharmaceuticals, electronics, groceries, and more. Not only are their products top-notch, but so is their customer support service. When you visit their official website, you will notice that there are many ways you can get in touch with a customer representative from the supermarket chain.

If you are wondering how to get in touch with a member of their customer support team, then keep reading this guide as we list down each way.

If you want to find out about their loyalty programs, stores, or promotions, you can always get in touch with a member of their customer services staff. Moreover, you can also contact them in case you have any queries, questions, or issues you want to discuss.

The Atlantic Superstore official website lists tons of mediums you can use to contact them. In this guide, we will go over each of them. So, let’s take a look.

Contacting Atlantic Superstore via Telephone

The quickest way to get in touch with a staff member from their customer support team is to call them directly. Atlantic Superstore provides numerous phone numbers that you can call on depending on your location.

If you want to call them, you can do so at the following three numbers, any time between 8:30 AM and 5:30 PM from Monday to Friday:

  • 1-800-567-8683 (Quebec)
  • 1-866-727-0771 (Ontario)

The above-mentioned numbers are specifically for Atlantic Superstore locations. However, if you want to contact specific departments, such as the PC Express department, you can call the below toll-free number at any time between 8:00 AM and 12:00 AM, any day of the week:

  • 1-844-295-8219

Similarly, they also have a separate number for their marketplace. If you want to get in touch with them, call them on this number between 8:00 AM and 12:00 AM, any day of the week:

  • 1-833-604-2787

Contacting Atlantic Superstore via Email

Another way to contact customer support services at Atlantic Superstore is by emailing them. You can do so on their official website under the ‘Contact Us’ tab. To contact them, the website will ask you to select the reason why you want to get in touch with them. Then you must choose whether the email requires a response or not.

Next, you need to enter your first and last name and email address. If applicable, you can also enter your product name, UPSC code, product code and expiry/best-before date, store name, and any comments. After completing the human verification, you can choose ‘submit’ to deliver your email to the customer representative department.

Contacting Atlantic Superstore via Mail

Another possible way to contact Atlantic Superstore is through postal mail or letter. This is specifically recommended if you want to return a product. However, it should be noted that getting a response via mail will take some time. Hence, if you are looking for a quick response, the best idea is to either email or call them.

Here’s the address where you can send Atlantic Superstore mail or letter:

Loblaw Companies Limited
1 President’s Choice Circle
Brampton, Ontario, L6Y 5S5

Atlantic Superstore FAQ Page

A helpful feature located on the Atlantic Superstore website is the FAQ page. Here, you will likely find the answer to your queries or questions. For this reason, the company has provided a link to the FAQ page at the top of their Contacts page.

They recommend you look through the FAQs before attempting to contact them. This is mainly because the comprehensive page has tons of questions that you might find helpful. They answer all customers’ questions regarding returning orders, payment methods, redeeming points, and more.

Atlantic Superstore Store Locator

Atlantic Superstores can be found in various maritime regions of the country. Customers might appreciate a helpful feature on their website: the Store Locator tab. This helps them find Atlantic Superstores near them. You can either enter an address or use your current zip location to find the nearest superstore to you.

The website will show you all nearby stores and their details, such as their full address and directions, store timings, and contact information.

Atlantic Superstore Social Media

We can all agree that we would enjoy promotions and deals on the products we buy frequently. This is why keeping up with the latest promotions is essential for many of us so that we can benefit from the lowest prices. Atlantic Superstore makes that easy for everyone through their social media.

Not only do they post constant updates about promotions there, but it is also a quick way to reach out to their customer support team. You can send them a direct message on one of their social media profiles, and you will likely get an instant response from them.

You can follow Atlantic Superstore on Instagram, Twitter and Facebook, where they consistently post new updates about store promotions, deals, and more.

The Bottom Line

Atlantic Superstore is one of the leading superstore chains in Canada. With over 50 stores throughout the maritime region of the country, Atlantic Superstore has consistently served its customers for years.

If you would like to get in touch with the company, you can do so easily through the various communication channels they provide.

Whether you have questions, queries, or feedback you want to share with them, you can reach out to the customer support staff via telephone or email. You can even send them mail or letters.

Besides this, you can also send the company direct messages on social media. Regardless of the channel you use, it is certain that the company will provide you with a prompt response.

Customer care reviews
Average Rating
81.1%
 4.3/5 (14)
 4.1/5 (14)
 3.9/5 (14)
 3.9/5 (14)

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14 reviews

  1. Fire alarm ringing at lr Sackville no announcement of a drill and no instruction by manager on what customers or staff should do..Poor Management of this

     3/5
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  2. Today I went into Elmsdale Superstore and both sanitizer stations at the entrance was empty. Went directly to customer service area and reported it and they said they would fill them. Went and did my shopping and when leaving store I noticed nothing was done. I went and went o line to the Tell us how we did today link at the bottom of my receipt and after spending 10 minutes doing a survey that asks way to many personal questions only to not have a comment section about my experience at the store. It’s sad that the safety of those in the store is not an important priority for this location.

     3/5
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    Helpful We appreciate your evaluation.
  3. Lower Sackville Superstore

    On July 5th, 2022 my wife was experiencing great discomfort. She had been in the Cobequid Emergency Hospital for 7 hours the day before, with many blood tests, X rays and EKG monitoring. It was determined that she could be suffering from pleuresy, pneumonia, or possibly an embolism in her lung. The next day our family doctor determined that she should have a CT scan as soon as possible as he believed from the information that she had a pulmonary embolism which is very dangerous. My wife required a sedative to calm her down and our doctor called this in to your pharmacy with instructions to the urgency of this prescription, which was just two pills. He had been in touch with the Emergency Centre and they were expecting her for the CT scan. I drove to the Superstore to pick up the prescription shortly after these arrangements were made, and there was a line-up of about 10 people waiting to pick up prescriptions. I waited in line for a while but realized it would take too long, so I and checked with a person in the drugstore to see if I could get the prescription and avoid the line, considering the circumstances. She checked and found the prescription request still in her basket, it was not even in the system yet. I told her the reason for the urgency, even though the doctor had instructed that they please give their immediate attention to this prescription. She said basically that they work in a system and everyone must follow the rules and that I should sit down and they would call me when it was ready. OK, I let that go for another ten minutes, then went back to the desk and while asking about this a supervisor began repeating basically the same things the first person said. I said that’s not good enough in this situation where I have a person with a life threatening condition and people waiting for her at the centre. It’s only 2 pills and I don’t think anybody in line would object. The supervisor seemed to get very defensive and not really listening to me. I said just give me the prescription and I’ll go elsewhere. She said you can’t have it until we call the other place get things arranged, but the other girl just gave me the prescription and I left. At least 40 minutes wasted without a reasonable explanation. I know they are understaffed and the hours have been reduced. Sorry about that but not my problem, it’s yours. The other pharmacy fixed me up in less than 10 minutes. My wife was diagnosed with 2 pulmonary embolisms. I expect a reply.

    I am still waiting for a meaningful reply. I have permission to talk for my wife in this matter, as you know. I have received a response to this letter, but no action has taken place that I know of. Your last email:

    “Dear Peter,

    We’re sorry that we have not heard back from you and hope that your issue may have been resolved in the meantime.

    If you have not received our initial response, we kindly ask that you check your junk folder and add us to your safe list.

    If you have not received our initial response, please contact 1-800-296-2332 and reference 13326635 so we can help.

    If we don’t hear back, we will close your case and kindly ask that you visit our web form to submit a new one should your issue not be resolved.

    ref:_00D41Mmpa._5003fMCGDG:ref”

    This means nothing. I will not let this go away.

     3/5
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    Helpful We appreciate your evaluation.
  4. Went to Amherst superstore March 23 and the customer service area was closed. Tried to find someone to help me find product and no one could be found.
    Went out back to see if anyone could help me and found product myself.
    Was approached by an employee whom did not introduce himself and rudely told me that I put his job in jeopardy by going out through the warehouse door.
    Less then 10 minutes later what I can only assume is a manager named Rick came to me and explained that I could not go through that same door. Again I was confront in a harsh and rude manner.
    I have pictures of the door that I went through and it doesn’t have any signs that states no entry 🚫 or restricted access.
    The manager had an angry tone to his voice and made me feel as though I should know there company policies.
    Is belittling people who are trying to find help part of company policy?
    Should have been handled better.

     5/5
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    1 person found it useful.
    Helpful We appreciate your evaluation.
  5. Has quality control become a thing of the past? Why are the President’s Choice Sweet Celebration Red Seedless Grapes sold as seedless when they contain seeds? Is there a minimum seed size that allows you to ignore their existence? I have no problem with buying seeded grapes but would like to know that at the time of purchase.

     5/5
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  6. I shop at the Sydney river Super store in Nova Scotia and I have suggested numerous times to lower the debit machines in the self check out.I am short and it is a challenge to see the machine and follow direction.I feel this problem could be resolved very easily if the debit machines were placed to the side instead of high above as they are placed in Walmart to accommodate all customers. I am sure there are many short customers who would be grateful for this improvement in all the super stores!!

     5/5
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    Helpful We appreciate your evaluation.
  7. Porters lake superstore has been my grocery store of choice during this pandemic. I have very safe with the protocols that were in place.
    However, this Saturday visit has made me consider my options. The removal of sanitized carts, number of shoppers, removal of isle markers is very disturbing. Staff and customers are still wearing masks. Unfortunately, many customers appear to have already forgotten that this pandemic is not over and that is enforced by the removal of this store’s safety protection.
    I hope that these protections will be reinstated to protect both staff and customers. I feel very strongly that if all protective measures are removed, we will again be in a lock down. And if this is to happen, stores and shoppers are both to blame. Yes, I know I can do contactless pickup but sometimes you just need to get to the grocery store yourself. Or is this service soon to be on the discontinued list?

     5/5
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    Helpful We appreciate your evaluation.
  8. No Name Black Mulch
    I have purchased this product for several years a d an disappointed with the quality on the product this year.
    The colour is fading out very quickly, applied the mulch 2 days ago and it gone grey already.

     5/5
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    Helpful We appreciate your evaluation.
  9. I Recently bought a jar candle at my local super store i actually bought 3. i light and been using my candle until this eveing it EXPLODED IN MY KITCHEN!!! it was a everyday essential candle. ive looked into and seems to be 0 zero way to contact them! i have pictures as there was hot wax and glass everywere! i expect something in return for this! i have 2 small children and could of burnt them or my home. very dangerous product and should not be sold!

     5/5
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  10. Good afternoon, I was at the Riverview Superstore on March 12 and one item on my list was fresh mushrooms. I went to pick some fresh mushrooms, and they all were shrivelled up. They looked terrible and should not be on the floor for sale. I did take a picture of them but there is nowhere here to upload a picture. The thing that bothers me the most was just over a month ago I mentioned the same thing at the same store! I was thanked for my comment and that the store takes freshness seriously…….well apparently not. It may be time to just shop at Sobeys.

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    Helpful We appreciate your evaluation.
  11. Woodstock Nb Atlantic Superstore washroom facilities were deplorable and unsanitary on Monday January 6th, 2020.
    Would share pics but cant see how.
    Very disappointed.
    Plus a person should NOT have to give their name to file a complaint.

     5/5
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    Helpful We appreciate your evaluation.
  12. Elmsdale Superstore should be open 24 hours 7 days a week as many people in the community work shift work at the Halifax International Airport. The Elmsdale Superstore closing at 10pm is ridiculous.

     1/5
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  13. Digby Superstore needs more cashiers, and do away with self checkouts,after all the customers are not on the payroll. Why do your stores have the extra loud music,that is not needed either.

     5/5
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    Helpful We appreciate your evaluation.
  14. Was at your store may 9 went to customer service was giving g rude comments from your worker named Faye she shouldn’t be there if she is so rude found another person named Mary Was just getting off but took the time to help us very nice lady

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