Founded over half a century ago in the US, Arby’s also has a strong presence in Canada. It is estimated that there are well over 3,300 Arby’s restaurants worldwide that cater to customers looking for quick-service sandwiches.
With any franchise this large, there are bound to be millions of customers who walk into its fast-food locations on a daily basis.
You can’t please everyone when it comes to food, so it makes sense that there are plenty of people looking to complain about something, for justified and whatever reasons.
If you’re looking for general information, nutritional information, or you want to praise the service or put it down, there are a couple of ways that you can get in touch with Arby’s customer service and make yourself heard.
On Arby’s ‘contact us’ page, you’ll be encouraged to leave feedback regarding your experience at any one of their locations. You can do so by taking this survey.
As you’ll notice, the form is quite comprehensive, as it allows you to choose whichever Arby’s location. You can also input the date of the visit, so in case something bad happened on one of your visits, the information can be verified and action taken quickly.
You can enter your comments/suggestions/complaints in the comments box at the bottom of the form.
You should also make sure to pick an appropriate category for your comment. You’ll have a lot of options to choose from, of which you are allowed to pick five categories.
Make sure you also include any attachments like photos or audio files if you have any that are relevant.
Do keep in mind that this section is usually used for suggestions but, if you phrase your comment the right way, you can turn it into a complaint that will probably be resolved.
There is no email address that you can use to ask for information or voice a complaint. The purpose of the survey is to properly categorize customer issues or feedback.
Contact Arby’s on Social Media
Although Arby’s has an official Instagram page, you can’t rely on that for general information. In fact, their activity is kind of slow and the company also has a small following compared to their other social media platforms.
One place where you can make yourself heard quickly is Twitter. If you don’t have a huge story to tell, you can ask for information or voice a short complaint via Arby’s Guest Support on Twitter. This page can be used by both US and Canadian customers.
Arby’s is quite active on Facebook too. If you want to avoid filling out the survey and simply want to complain about a specific issue, you can always turn to Facebook for assistance. You can send a message on their official Facebook page. Just remember that the reply will not be instant. It might take up to 24 hours for someone to get in touch with you.
If you have questions regarding the quality or the nutritional value of the meals, Arby’s has a comprehensive nutritional information chart on their website. Use that instead of calling or emailing the company.
If you access this link you’ll be able to see every ingredient that goes into the sandwiches and side dishes. Therefore, you will be able to know if an item has any of the ingredients you’re allergic to before stepping foot in one of their locations.
Arby’s Canada doesn’t list any phone numbers on the official page. However, there’s a simple trick that you can use if you want to find some of these numbers. By using the official Facebook page, you can access the locations page.
From there you’ll be able to see every Arby’s in Canada, and most locations should have both their street and phone number listed. This may not be ideal but it is better than nothing.
In some cases, it might even be better than calling a central customer service office. If you have a problem or have questions about a particular location, placing a call to that specific location and talking to its manager may result in a quick fix.
There are a few numbers that you can call, whether you live in the US or Canada, which will put you in touch with a customer service representative. If you have a long story to tell or you need extensive information on a particular topic, you can call this number: 1-800-599-2729
You can also call Arby’s general headquarters in Atlanta at 1-678-514-4100 if you like. Although the line is not generally used for customer service, you can use it if you want to inquire about their franchising policies, sponsorship programs, or important events.
Or you could call Arby’s Canada general headquarters at 1-800-263-7040
Arby’s Franchising Information
Arby’s has a limited franchising FAQ section. It answers what it takes to qualify for the program, the minimum amount of capital needed for the investment, and it also lists contact information for the development teams.
For North American development:
You can also call the Franchise Development Team’s office at the following Atlanta phone number (not toll-free): 1-678-514-6928
However, if you’re interested in partnering up with Arby’s, you’d probably want more detailed information about the franchise. You can use this form if you want to request additional information from Arby’s.
Arby’s is a popular international franchise with a strong presence in the US and Canada. The food is high-quality and quite diverse.
Although there is plenty of information about the nutritional values on the official website and you can also ask questions of the on-site employees, it’s nice to know that there’s an extensive customer support network in place.
Having the option to contact Arby’s customer service via phone, email, and social media is a definite plus.
It allows any Canadian customer to send feedback, complain about food quality or mistreatment on location, and for the higher-ups to take notice quickly and respond accordingly.