American Eagle, officially American Eagle Outfitters, Inc, is a USA-based brand for clothing and accessories. It was founded in 1977 as a subsidiary of Retail Ventures, Inc owned by two brothers Jerry and Mark Silverman. In 1991, the brothers sold the company to a businessman named Jacob Price.
The brand is a leading global retailer that offers high-quality, trendy lifestyle products from clothes to accessories to personal care sold under American Eagle and their sister company Aerie. The target market is university students and teenagers with popular items being polo shirts, sweatpants, jeans, graphic T-shirts, and swimwear amongst others.
The headquarters of the company is in Pittsburgh, Pennsylvania but they have a huge online retail network and about 933 stores located around the world, including Canada. The brand is focused on the individuality of customers and their purpose is to promote the optimism of youth.
American Eagle has managed to build a name and reputation in the market because of their excellent quality products and ability to offer clothes that suit the mood. They also have exceptional customer care services, even in Canada. They have a large market for their clothes in the country, which is why they have worked hard to establish a customer care network that is accessible and reliable.
Whether you need support for returns or exchange issues, here are the ways you can reach out to American Eagle if you are in Canada.
Customer Support
American Eagle targets young customers and they know they tend to give compliments or leave good reviews when they are extremely happy and also complain when the products don’t entirely suit their needs. This is why the brand gives customers various customer support options to leave feedback, reviews, or complains. The American Eagle customer care services have always left their customers satisfied.
The website for American Eagle is easy to navigate and is accessible for its visitors. The website has a site map, which makes it easier to browse your favorite clothing items, find return policies, and also contact them through 5 different channels; phone, email, social media, chat, and web. Simply go to their ‘Help’ tab and here’s what you can do next.
Give Them a Phone Call
American Eagle does not only have a phone number displayed on the Help page but also on the Home page. You can call this number at any time and reach a customer care operator. Just call on 1 (888) 232-4535 and you can talk to a representative. The best part is that American Eagle assures that the hold time will be minimal as they have hundreds of active operators working 24 hours 7 days a week in their customer support center. They also have separate numbers for Aerie customers, American Eagle credit card customers, and Visa credit card customers. So, if you have any problems or queries regarding these, you can reach the customer support directly.
- AEO CONNECTED CUSTOMER SERVICE: 1-800-340-0532
- AERIE PRODUCT CUSTOMER SERVICE: 1-800-807-3783
- AEO CONNECTED CREDIT CARDS CUSTOMER SERVICE and AEO Connected Credit Card: 1-800-843-0875
- AEO Connected Visa Credit Card: 1-866-913-6765
Drop an Email
American Eagle email service is very active as they ensure fast replies. You can email them directly from their website by entering your name and the topic of your email. Adding a direct topic for your email will ensure faster and efficient responses.
Email is a convenient way to communicate as the customer service department replies quickly and also sends you complete details about their policies addressing your issue. Since all of the messages will be documented, you won’t have to worry about poor customer service either. American Eagle replies to emails on first come first serve basis and operates 24/7.
Reach Out on Social Media
Since American Eagle has an active website and online store, their social media is accessible for any kind of feedback or customer support. They have accounts on all popular social channels including Twitter, Facebook, Instagram, Pinterest, and YouTube where you can actively interact and reach out to them.
American Eagle makes sure that their loyal customers don’t miss out on latest offers and deals. They use their social media to market their products to their potential customers. Furthermore, they are always actively replying to comments and complaints. They do not only take the good reviews but also respond to the bad reviews and try their best to sort out the issue that the customer might be facing.
Chat with a Representative
With American Eagle’s chat option, you don’t have to worry about calling them and staying on hold for minutes on end for your turn anymore. You can simply start a chat when you visit their website and a customer service representative will connect with you within minutes. They have experienced representatives sitting in their chat rooms 24/7 to respond promptly to your queries.
Visit Their Website
Apart from having an easy website to browse and navigate through, they also have many help options on the site. They have a separate bar for help topics, which include:
- Contact Us
- Orders + Returns
- My AEO + AEO Connected
- AEO Credit Cards
- Emails + Texts
- Size Charts
- Product Care Symbols
- Legal
Keeping in mind the popular queries that they receive from their customers, they have added these help topics on their website so that you don’t have to call or email them every time you have a general issue. All these topics also have sub-topics, which means that you can get answers to a number of different types of queries and concerns without much back and forth.
The website also has a ‘Leave a Feedback’ option where you can go if you want to leave a feedback without any other details. The link directs you to a pop-up window with close-end questions about the product and shopping experience. Whether it’s good or bad, American Eagle goes through it and promises to act upon it to make their products and services better.
American Eagle ensures cooperativeness and efficiency when it’s about responding to customers. The brand satisfies their customers with the right products and customer service. That’s exactly why people keep coming to them!
