Altagas customer care: how to contact the support service via phone and email

Alta Gas is a North American company with its head office in Calgary, Alberta. It is basically an energy infrastructure company that operates in three different business segments.

They have been operating since the early 1950s and they are one of the most reliable distributors of natural gas. In addition to making sure that you are provided with a sufficient supply of natural gas, they also respond to emergency situations, build or relocate pipelines, and build new infrastructure as needed.

Alta Gas is one of the most reliable natural gas distributors in Alberta and this is mainly because they have a very strong customer services department that is always willing to answer all the questions and queries that you might have for them.

There are a number of ways in which you can reach out to the customer services department of Alta Gas Utilities Canada. We have put together all here to make things easier for you!

Customer Care Services

Alta Gas Utilities Canada’s Customer Care Services always has someone available for you. Here are a number of different ways in which you can reach them. You can view their website here.

Calling Options

In case of emergencies such as a gas leak, a damaged gas line or a fire due to natural gas, you can contact Alta Gas Utilities Canada on their 24-hour emergency service that is available 7 days a week.

  • The number is 1-866-222-2068.

If you are a residential or business customer, you can contact their customer care center on the following numbers:

  • For general inquiries, including queries about billing and other questions about your service, you can reach them at 1-866-222-2067.
  • For credit-based inquires, reach them at 1-866-222-2069.

If you are a land developer or a community looking for a natural gas supplier, the following numbers will be more useful for you.

  • If you want to reach their retailer distribution services, you can call them at 1-877-916-5426.
  • For gas settlement support, call them at 1-855-666-2074.
  • For regulatory affairs, you can contact them at 1-780-980-7302.

Mailing Options

You can also choose to mail your queries to Alta Gas Utilities Canada’s Customer Care Services. Their head office mailing address is:

AltaGas Utilities Inc.
5509 – 45 Street
Leduc, AB T9E 6T6

If you wish to make payments, you can mail them at:

AltaGas Utilities Inc.
PO Box 2597 Stn M
Calgary, AB T2P 0C8

You can also choose to fax them. Their fax number is 1-866-980-6866. Their fax timings are between 8am and 6am on weekdays.

Email Options

We understand that phone calls and the post are two options that are very time-consuming and it can be difficult to keep up with them at all times. Thankfully, technology has made things easier and now you no longer have to worry about making an awkward phone call.

Alta Gas Canada has a number of email addresses where you can reach them for various purposes. They are quick to reply!

Social Media Options

The easiest way to communicate today is through social media channels. With millions of active users, it only makes sense for all the big corporations to have a strong presence on these social media platforms and employ them to communicate with their customers.

Alta Gas Utilities Canada is always available for you on a number of social media channels so you can easily contact them and also stay up to date with their latest news. They are available on the following social media platforms:

They are quick to respond on any of these channels and you can easily keep yourself updated with everything that has been happening. You can even keep an eye out for the careers that they are offering and link up with them on LinkedIn if you want to pair up.

FAQ’s

To make things easier for all their customers, Alta Gas Utilities Canada’s Customer Care Services has introduced a page dedicated to frequently asked questions to make sure that you can find all the information you need in one place.

This ensures that you do not have to make frequent phone calls or send out multiple emails for the same things over and over again.

This page tells you everything you need to know, including the areas in which Alta Gas Canada has jurisdiction and everything you need to know about the kind of services that this company provides.

The FAQ’s page is only one click away and you can browse it whenever you want. You can access the FAQ’S page by clicking here.

Know When Alta Gas Canada is Available

Alta Gas Utilities Canada has displayed the list of their holidays on their website. You can view it whenever you want so that you know beforehand when they are available.

Contact Them Today!

Now that you have this comprehensive list in front of you, you can contact Alta Gas Utilities Canada today and make all the important energy-related decisions!

Whether you are concerned about the environmental factors or you want to know the specifications of their pipelines, the trained professionals at Alta Gas Utilities Canada will be more than happy to answer all of your queries. Contact them today!

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1 Review
  1. francis braben 3 years ago

    service is just fine.

    only one thing, you should have an email address for contacting on account situations for those who can not speak (have no voice or electronic device to be heard).

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