Alaska Airlines, along with sister airline Horizon Air, is part of the Alaska Airline Group, an American airline based in Seattle, WA. They offer flights to more than 100 destinations throughout Alaska, Canada, the contiguous U.S., Hawaii, and Costa Rica. Alaska Airlines is famous for their superior customer service, having ranked #1 in highest customer satisfaction of traditional airlines by J.D. Power and Associates for nine years in a row now.
The Alaska Air Group announced in April that they have acquired Virgin America. This deal combines two leading airlines known for their low fares and outstanding customer service, greatly expanding their route network that will see 1,200 daily departures, with approximately 280 planes in their fleet. This merger makes the company the fifth largest U.S. based airline.
Alaska Airlines Customer Care Information
Superior customer satisfaction begins with outstanding customer care. To contact the customer care service by phone, travelers from Canada and the U.S. can call: 1-800-654-5669. Hours of Operation: 8:00 am – 5:45 pm (PT), Monday – Friday; 8:00 am – 4:45 pm, Saturday. Hearing and impaired (TTY): Dial 711 for relay services.
Reservations contact information
Find information about flight reservations and changes, seat assignments, First Class upgrades, pre-flight questions or issues at: 1-800-ALASKAAIR (1-800-252-7522), toll-free from Canada and the U.S. For accessibility services, call 1-800-503-0101. Hearing and impaired (TTY): Dial 711 for relay services.
For Group reservations (10 or more), call 1-800-445-4435, office hours: 6:00 am – 6:00 pm (PT), Monday – Friday; 7:30 am – 6:00 pm (PT), Saturday. For questions about Mileage Plan, assistance in using the website, or if fliers want to give feedback after their flight, they can click on Customer Care link.
Find answers for lost or delayed baggage, baggage claims, missing items, or items left on board- Central Baggage Service, with the following Canada phone numbers:
- Calgary: 403-221-2994
- Edmonton: 780-890-4621
- Kelowna: 250-765-8661
- Vancouver: 604-303-3055
- Victoria: 250-655-7032
Office Hours: 7:00 am – 7:00 pm (PT), daily. Hearing and impaired (TTY): Dial 711 for relay services.
If you want to contact the central baggage service/baggage claims via snail mail, then the address is:
P.O. Box 68900 – SEALZ
Seattle, WA 98168
While for mail communication with the Alaska Airlines Corporate Offices, the address is:
P.O. Box 13670
Des Moines, WA 98198-1009
Relevant URL website links to Alaska Airlines:
- Customer Care
- Follow this link to request a ticket receipt page- if you need a receipt for a ticket or fee paid to Alaska Airlines.
- Email deals: to get the latest, lowest fares in your inbox every week
- Mobile: to get mobile deals, mobile check-in, book a trip, check in for your flight, and watch your miles grow
- Alaska listens: to give feedback on your recent trip, and to enter into monthly drawing for two round-trip tickets to anywhere Alaska Airlines flies
- Baggage Information
- Baggage FAQ
- Alaska Mileage Plan: information, including Alaska Airlines Visa Signature Card application
Lastly, you can connect with Alaska Airlines on: