Translink Canada customer support service

Translink is the transportation authority of South Coast region of British Columbia, with operating headquarters situated in New Westminster.  Translink was made by the name of Greater Vancouver Transportation Authority in 1998, with the purpose of replacing the already existing British Columbia Transit.  The company assumed in itself all the other transportation responsibilities, formerly assigned to the provincial government.  Translink now deals with all sorts of transportation modes in the region of Metro Vancouver.

Translink website http://www.translink.ca/ provides dedicated customer service facilities to various departments of Translink, via separate contact lines.

Transit information

Transit information can be obtained from the number 604.953.3333, from 4 am to 12:30 am, Monday to Friday.  The timings for Saturday and Sunday are 6:30 am to 11:30 pm

translinkCustomer feedback

The online feedback form can be found at http://feedback.translink.ca/ or at http://mfb.translink.ca/

Online feedback form related queries can instead be directed to 604.953.3040, from 8 am to 8 pm every Monday to Friday.  This service is not available on Saturday and Sunday.

FareDealer Administration

Fare dealer administration can be contacted at 604.453.4490, from 8 am to 4 pm every Monday to Friday.  This service is not available on Saturday and Sunday.

More information can be found at http://bit.ly/1MGijlO

HandyDART/HandyCard Registration & General Inquiries

HandyDART is a shared ride service for customers with physical or cognitive disabilities.  The service goes door-to-door, and is available 18 hours a day.  HandyDART related queries can be directed to 604.953.3680, or at 604.575.6600 if you want to book or cancel a previously planned trip.

The application forms for the service can be found at http://bit.ly/1aLI2Lb

Eligible visitors should instead fill the following form http://bit.ly/1O6YjKR

Other information can be found at http://bit.ly/1NRlHbl

Quickpass Customer Service

For all the issues related to Quickpass you should call the 604.460.5050.  A free landline number is also available at 1.877.299.0599.  Both of these numbers can be contacted from 8 am to 6 pm every Monday to Friday.  Alternatively you can send an email at customercare@quickpasstolling.ca, or write at the following address: 12167 Harris Road, Pitt Meadows, BC V3Y 2E9.

Compass Customer Service

Compass customer service can be contacted at the landline on the number 604.398.2042. Otherwise, a toll free number 1.888.207.4055 is available.  The service is available from Monday to Sunday, 6:30 a.m. to 11:30 p.m.

In case you want to personally discuss some related issues, you may go to the Compass Customer Service Centre Administration, situated in: Unit 1 – 590 Beatty Street (Stadium-Chinatown Station), Vancouver BC, V6B2L3.  Offices are open from Monday to Friday, 8am to 4 pm.

Disservices

If you experience some disservice or an incident, you should contact the Claims Department at:

TransLink Claims Department, 400 – 275 Nelson’s Court, New Westminster, BC V3L 0E7

Otherwise, send an email at claims@translink.ca, or call at 778.375.6644.

Refund service

If you are inquiring about a refund, you should call the 604.953.3040, or go to the following page: http://www.translink.ca/en/Fares-and-Passes/Refund-Policy.aspx, where you will found the Refund Policy.

For monthly fare cards, any requests that applies to the Refund Policy can be mailed at: Compass Customer Service Centre, Unit 1 – 590 Beatty Street, Vancouver BC, V6B 2L3.  Otherwise you can personally visit the Compass Customer Service Centre, located at Stadium–Chinatown Station (Unit 1 – 590 Beatty Street, Vancouver), Mon-Fri 8:00 a.m. – 4:00 p.m.  Another option is that of calling the following number: 604.398.2042.

For requests related to Ticket Vending Machines you should write to:  TransLink Customer Relations, 400 – 287 Nelson’s Court, New Westminster, BC V3L 0E7

Customers' rating

76%

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3 Reviews
  1. Anonymous 1 year ago

    there should be night buses going to and from Vancouver at least once a hour, we pay higher fares and more taxes and we don’t get any extended service.

    skytrain needs to open earlier on Saturdays and Sunday’s. People need this service! We are a growing city people need better service on weekends and holidays.

  2. Ruben Zamar 1 year ago

    Can I please get a copy of the floor plan for the Bridgeport train station parkade? I find it very difficult to navigate. I want to cut down the time I spend looking for my car for at least half an hour (joke).
    Thanks you for your attention,
    Ruben

  3. Roger 2 years ago

    Am I the only one experiencing problems (almost) every time I tap the Compass Card? The support service is good but yeah, they should definitely improve the tap in/out system

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