TekSavvy is one of Canada’s fastest rising internet providers. They offer both DSL and cable internet services at competitive prices. TekSavvy caters to residential users and businesses. This is why their customer support service is split into many departments.
If you’ve ever seen TekSavvy Solutions’ website or ads, then you probably already know this company isn’t afraid to be downright weird. Indeed, the company’s official slogan is “We’re different. In a good way.” Just by looking at their website, which is full of men with astronaut helmets, women wearing red berets, and buff lifeguards, you’d probably think this company was created as a prank. But don’t judge a book by its cover!
TekSavvy is actually one of the fastest growing independent telecommunications companies in the Great White North. Founded in January 1998, this company has been featured in the prestigious Canadian Business Magazine‘s Profit 100 list from 2008-2011. Just a few of the top products and services offered by this company include wireless broadband, VoIP, cable Internet, and DSL.
Trained representatives are tasked to deal with residential users or businesses on a 24-hour basis. Because not everyone experiences the same problems, it is important that you know which department is designated for solving your specific issue.
Here are some of the ways which you can contact TekSavvy support if you wish to get in touch with a human representative.
TekSavvy Help Center
TekSavvy, like any major service providers these days, opted to give clients the means to help themselves. This doesn’t mean they have cut back on traditional tech support. It is just a way for clients to quickly solve common issues that so many before them have experienced.
Most articles contain step by step detailed instructions on how to figure out the problem, how to approach it, and how to fix it.
Their Help Center lets you pick between four main categories. Each of them allows you to browse topics in a specific category and use a search box to enter a query.
- Network status
One of their most interesting features is the “Maintenance and Main Outage Location Map.” This gives users access to status updates with visual indicators. You can view the entire map or focus on the province you live in
The articles in this section deal with general information and guides regarding payment plans and methods
- Customer service
This section offers answers to questions about connectivity, bandwidth, and hardware requirements. You can also find information on bundle discounts
Once selected, this category shows a long list of how-to articles related to software and hardware issues. General information, webmail, email, cable, DSL and TekTalk articles are available under the Support category
Contact TekSavvy Support via Phone
Of course, not everything can be solved by reading through the topics in the help center. Because of this, TekSavvy made available direct phone lines to a number of their departments. These are the most used phone numbers for TekSavvy’s support services.
- Sales and services: 1-877-779-1575
If you want to reach out to a sales representative, you can do so at any hour of the day, seven days a week. This number is toll-free.
- Technical support: 1-877-357-2889
This department operates 24/7
- SkyFi sales and support: 1-833-619-1630
This sales department is also 24/7
- Business services: 1-877-313-1575
Business services hours of operation are from 8:00 AM to 8:00 PM on weekdays only
- Billing: 1-877-763-5606
The schedule for the billing department is from 8:00 AM to 8:00 PM from Monday to Friday and from 8:00 AM until 5:00 PM on Saturday. The office is closed on Sunday.
Another number you can dial for general information purposes is (519) 360-1575. If you wish to send a fax, this is the line you should use (519) 360-1716. Both these numbers are also listed on TekSavvy’s official Facebook page.
Contact TekSavvy Support via Live Chat or Email
Accessing the live chat support on TekSavvy can be done from the button on their “Support Page” or from the orange pop-up chat box in the bottom right corner. Once you type a question you will be prompted to fill in a small form.
You will be requested to submit your name or email address. You can also choose to sign in with Facebook or Google+. Typing in your phone number is optional. The department is your last remaining field. You have the option of choosing between the following:
- Residential sales and customer service
- Residential technical support
- Business solutions
Once all required fields are filled you can type in your message and press the “Start Chatting” button.
TekSavvy’s “Business Support Page” also offers an email address. You can send an email to business@TekSavvy.com requesting general or sales information, if you are not a residential client. Chances are that residential clients would not even get a reply.
At the bottom of TekSavvy’s “Support Page” you can find logo buttons for all their social media platforms. However, not all of them can be used for contacting a tech support representative.
TekSavvy’s Facebook page is one of the easiest ways to get in touch with a human representative. Their average response time is one hour. The upside of using social media over searching for answers in the self-help section is that you can be more detailed in your inquiry.
The official Twitter page for TekSavvy, @TekSavvyBuzz does not deal with customer support. However, you can tweet them about general sales information and special deals they might be running.
TekSavvy’s YouTube channel is another way for you to access many modem troubleshooting videos and software installation guides. Apart from browsing their playlist you can also comment on videos and discuss issues with other viewers and TekSavvy customers.
The videos may make it easier for you to assimilate information than the text alternatives from the forums. It does not mean however that you can find a quick fix if the problem is not on your end. It’s usually best to talk to a human representative before delving into uncharted territories.
The Reddit page is filled with guides and solved topics. Most of the advice you get there is from other community members.
TekSavvy’s forum section is a great place where you can pose detailed questions and ask for feedback from community members and support staff members. You can browse solved threads and many helpful guides. The forum typically has more comprehensive answers than the Reddit posts.
TekSavvy allows site visitors to choose a province and a language preference. This has little impact on your first login since English and French are interchangeable using a switch button on the top menu of their site. Provinces can be changed at any time as well.
Offline Means of Contacting TekSavvy Support
The head office address for TekSavvy is:
800 Richmond Street,
Chatham, Ontario N7M 5J5
There is also an address for TekSavvy’s offices in Quebec:
200-227 Rue Montcalm,
Gatineau, QC J8Y 3B9