TTC, short for Toronto Transit Commission, got their origin in the year 1921 and since then, they’ve been committed to providing the best service to the citizens of Toronto. This public transport agency is known to operate bus, streetcar, subway, and paratransit services.
They haven’t let go of their core principles –Service, Safety, and Courtesy. For them, these are their defining characteristics that have got them thus far. Their customers are their number one priority, which is why they’ve taken to creating new ways to improve the quality and efficiency of their service. They’re recognized all over Canada for their impeccable safety record.
For TTC, communicating with their customers is extremely necessary to strengthen their relationship with them and improve their experience. They’re always in search of new projects and ways to evaluate their performance and make sure their loyal customers have no reason for complaint.
If you have any free queries, you can contact them in the following ways.
If you have any complaints, suggestions or compliments that you’d like to submit, then there are online forms available to assist you.
You can submit a form if you’re filing a complaint against:
To find information about complaints or compliments regarding the conduct of Transit Fare Inspectors or Transit Enforcement Special Constables, go to this link.
You can also submit a compliment or suggestion on their website.
Any comments or questions related to their Wheel-Trans services can be made by contacting the Wheel-Trans customer service. You can also email them at wtcs@ttc.ca to send them your complaints, suggestions or compliments.
You can also mail them at the address provided below.
Toronto Transit Commission
1900 Yonge Street
Toronto, Ontario
M4S 1Z2
For customer service, call 416-393-3030 anytime between 7am to 10pm daily.
To meet the customer service representative in person, you can go to the following address.
1900 Yonge Street, Toronto (Only available on weekdays, 8:30am to 5pm, except statutory holidays)
For more information, go to their website.
Their Customer Communication Process involves 6 steps. It’s designed to keep the customers engaged.
They also have a program called ‘Meet the Managers’ designed specifically to allow you to get in touch with their managers and ask any questions you may have about TTC. Here’s the schedule for these meetings:
There’s a daily customer service report on their website, which is basically a score card that has all the information about their performance. It’s updated daily to create transparency and assess the value of the service they’re providing their customers.
Here’s a glimpse of this report:
Other notable customer information initiatives they’ve taken are as follows:
This is a service that’s designed to provide email notices in real-time to customers to inform them of any disruptions in the schedule.
Platform Video Screens or PVS are display screens placed at the platform level of the subway. They show the weather, time, and related news. They also include information about the Next Train Arrival System (NTAS).
This system has been created to facilitate customers by improving the customer communications process and their experience with TTC.
These screens provide information about surface routes at a station, status of the subway and other relevant information that customers will need to know before they enter the system and pay for the fare.
The Customer Satisfaction Survey has been prepared to measure the level of customer satisfaction based on some key attributes. The responders are asked to rate each mode they used on their previous trip and the quality of different aspects of TTC service. The results obtained from this survey are then used to evaluate how well the initiatives are doing and to decide what to prioritize in the future.
TTC doesn’t stay behind in making sure their customers are always satisfied. All the subway stations have Wi-Fi service now. To connect your phone to the network, go to your Wi-Fi settings and select TCONNECT. After you’re connected, go to any internet browsers like Chrome, Safari, BlackBerry Browser, Opera or Firefox to see a welcome screen that will show further instructions on how you can access the internet.
The best part about this is that there’s absolutely no cost to connect to the Wi-Fi network. Wi-Fi won’t be accessible between stations or in tunnels, but when your train enters another station that has Wi-Fi enabled, you’ll automatically get reconnected to the internet.
For more information, you can send them a message at info@TCONNECT.ca or call their help desk at 416-777-9434
You can also stay in touch with TTC on social media.
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