It all started in 1964 when hockey legend Tim Horton opened the first store in Hamilton. You could only buy coffee and two types of donuts back then. The Canadian icon Timbit was created in 1976 and has been a household name ever since. The early 1980s saw the addition of muffins, cookies and croissants.
The eventual opening of U.S. locations brought Tim Horton’s tasty treats to the U.S in the mid-1980s. Years later, after expansion and growth, Tim Horton’s is still proud to help the less fortunate and serve a varied food and beverage menu.
By the year 2014, Tim Hortons (Tims) has become a part of the third-largest restaurant brand in the world, Restaurant Brands International. Around that same time, Tims locations introduced the TimmyMe app that allowed payments using smartphones.
A very simple concept of enjoying coffee and baked goods became not only a national Canadian success but also an international success. The blending of simple and quality products with high-tech service and payment options made Tim Hortons locations convenient to a wide range of customers.
As the franchise is ever expanding, Tim Hortons’ official website offers much information about investment opportunities and a guide on how to become part of the franchising program. There are well-written articles that can help you understand what it takes to be a part of the team.
This article can help you navigate the information on the Tim Hortons official website. It will explain the departments that deal with specific issues, client or corporate. There are also quick links you can access to get in touch with customer service through social media or e-mail. An explanation on how the Tims locator works and when to use it is also given.
Before scrolling down their contact page to get to the email addresses and survey links, you will notice a section of trending questions. There are usually six hot topics provided. By clicking on any one of them you will be given the answer or instructions necessary to solve that problem.
If what you are experiencing is not among the most common topics, you can use the search box and ask a very specific question. Another option would be to browse through the entire archive of articles. Of course, you can narrow down the articles by choosing to display a particular topic only.
If you want to share your experience at a Tim Hortons location or just share your thoughts on the franchise, you can do so from their contact page. On the right side of the page you can find a Restaurant Feedback feature with two options.
There are two important steps in formulating your feedback message. First, you have to choose whether your feedback is related to a specific location or not. After that, you can classify your message under a number of given topics such as nutritional information, suggestions, mobile applications, environment, and more.
After those selections are made, you can type in your message and specify if you want to hear back from a representative. The messages allow only 1,200 characters so you should make the sentences as concise as possible. If you want to give feedback to a particular location you need to specify that in step one. Then you will be able to locate the Tims you want by its number or address.
You can search for Tims locations by applying quite a few filters. You can choose to display results based on amenities, province, city or proximity to your location. This is the list of amenities you can mix and match to narrow down the locations:
Once you click on a result you will be given the full address, contact details and hours of operation (for locations that are not open 24/7).
Tim Hortons has over 2 million followers on Facebook. Visiting their Facebook page, @TimHortons, is one of the easiest ways to get the latest news about products and events. Tim Hortons’ customer service representatives are quick to answer any questions you send over private messages.
If your social media platform of choice is Twitter, then you can visit Tim Hortons here. Their page posts articles and news, and they can also help customers with any inquiries via private message discussions. Although some issues may take too long to solve via Twitter, Tim Hortons’ experienced customer service representatives can point you in the right direction.
Seeing as Tim Hortons is Canada’s largest coffee franchise, there is a certain appeal to want to join the team. If you want to find out about what it takes to be considered for a franchise you can get the information here.
The entire seven-step process is explained in detail. You will also be given links to a pre-qualification questionnaire to determine whether or not you qualify. You can find out, on the same page, how much it costs to get in the franchising program.
There is also an interesting tool that lets you browse through available markets. Tim Hortons frequently updates their potential new locations and targeted areas of interest.
You can dial Tim Hortons’ customer care services at 1 905 845 6511. This is their phone line for the Head Office in Ontario. You can also send a letter or drop in for a visit at the following address:
874 Sinclair Rd
Oakville, Ontario L6K 2Y1
Canada
Although these are valid choices, your best bet and fastest way to lodge a complaint is to use the feedback survey feature.
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A couple of weeks ago, while on my daily walk, I went into Tim's at Harverster and Appleby Burlington. There were perhaps three cars out front and four in the drive through (I never use drive through). There was only one person in front of me in the inside line-up. After us both standing for about 5 minutes, the man in front turned to me saying "I give up, I've been here 10 minutes". He then stomped out. I waited about another two or three minutes with no expectation of help. Finally in a loud, clear voice I remarked "What's going on? You have 6 people working the drive through and no-one on the counter". This was directed to what I took to be the manager as he was wearing a red shirt. That prompted the manager to finally put someone on the counter. Very poor service. Tim's can surely do better.
I went to Tim Hortons This morning as I do every morning only to find out that i ws being scammed. I have a Tims card and I use it all the tim to collect points. Well I found out this morning that the staff at the location I go to was using my points and charging me full cost of the two coffees i buy every morning. Needless to say I am not impressed. I enjoy a time hortons coffee but thie little incodent makes me want to not go back to that store .
I would like to know why companies always think that everyone has a cell phone? Now the roll up to win is by an app on your phone only. That to me is discrimination when one doesn't even own a cell phone therefore cannot play for prizes. I am a senior and don't have a cell phone nor do I want one. I have a home phone and an answering machine so I don't need the outrageous prices charged for having another expense of a cell phone. So I guess I won't be going to Tim's anymore if they don't change and go back to the roll up the rim cups for people who don't have phones for the app.
Still have not had a response to my e-mails via "Contact Us". How do I use my rewards card if I do not have the technology to register my card. I tried and tried; can not get past having to scan the PR code.
Please advise. I get a Tim's coffee nearly every day.
I am over 80, so I assume my business is not important
I am very disappointed with the Tim Hortons in Creston BC. It never fails that no matter when you go there they are out of what I order. At 4:45 on a Saturday they should not be out of both chili and apple fritters. What would they have in stock later in the evening.
The Tim Hortons at Beausejour, Manitoba is a very busy outlet, especially at the drive through take out window. The grounds along the service roadway and the corner of PTH 44 and PR 302 is badly littered with Tim Horton coffee cups and other debris. I am tired of picking up those cups near my residence. It would be nice if Tim Horton would send out staff to clean up the ditch and surrounding area. This should be an ongoing cleanup by them. It is an embarrassment to the community. Cleanup around your business area is part of good management and community appreciation. Thank you.
Since the points system has come out there is an offer to receive 2x the points on your visits from 26 Feb 2020 until March 18th, 2020. I only received 10 points on my visits on 26 Feb, 27 Feb and 28 Feb 2020. How do I get the extra points for those dates?
I have been using the Tim Hortons app for some time now. This morning I went to use it again and my Tim rewards advised me it was disabled and was only good in my home region. ?????? I am still in the same region. I used it Tuesday. So now I have bought a coffee and cannot get any rewards for it. I looked around the app and it certainly is not obvious as to why it thinks I am somewhere outside my region?
I am very disappointed with your change of the Roll up the Rim. I am a senior citizen and frequent Tim Hortons in Oakville 2-3 times a week with other seniors. We do not own cell phones therefore this means we will lose out on our Roll Up the Rim coffees. A lot of your customers are seniors and most do not have cell phones. What are we supposed to do.????
I am a regular customer at your Tim Horton's restaurant at 246 Bloor Street West, at Bedford in Toronto.
For the past little while that restaurant has gone from bad to worse..The staff are very disorganized and very slow in serving the customers, and the restaurant itself has become very poorly kept, and the washrooms are filthy!..They are also allowing too many poorly behaved homeless people, and panhandlers to hang out and are making things very uncomfortable for customers who are trying to relax and have a cup of coffee in peace!...Please tend to these matters immediately, and have this restaurant, and its staff corrected!..Thank You!