The Brick is one of Canada’s largest retailers for home furnishings and mattresses. They also sell appliances, electronics all at affordable prices and with great quality.
From TVs, sofas, tables, to mattresses, The Brick is a one-stop-shop for almost anything you need for your home. They also have warranties and trial periods so you’re 100% satisfied with your purchase.
The company has been around since 1971 and has a head office in Edmonton, Alberta. They have several stores that go by “The Brick Mattress Store,” “The Brick Super Store,” and “The Brick Outlet,” where they supply a variety of products.
To send mail to The Brick, you can reach them at their address at:
16930 114 Avenue NW
Edmonton, AB
T5M 3S2.
You can also send them a message through their contact form, which you can access here.
When you send a message through this option, make sure to send it to the department or store that is most likely to help you with your particular problem.
You will also be asked to specify whether you want a Brick team member to call you or email you to respond to your message. A representative will get back to you within 2 working days of your message.
If you want to chat with The Brick regarding any questions or concerns you may have with regards to sales, products, promotions, financing options, delivery repairs, billing, and statements, you can click here.
If an agent is not available to chat with you, you will be provided the option to send them an email. An agent will get back to you within 24 hours.
To learn more about The Brick’s response to COVID-19, click here.
To book an in-store consultation with The Brick, you can click here to book an appointment. A representative will get back to you to confirm the timings.
To book an appliance repair or installation, you can call at 1.888.930.6396 or visit this link to schedule an appointment.
The Brick Warehouse has more than 220 locations across Canada. See below for the details for some of their outlets, distribution centers and stores.
Edmonton Distribution Center
11411 – 170 St
Edmonton, AB T5M3Y6
Calgary Distribution Center
5500 22ND St
Calgary, AB T2C3G4
Airdrie
73 East Lake Ramp NE
Airdrie, AB T4A2K4
Athabasca
5206 50 Avenue
Athabasca, AB T9S1S8
Barrhead
5026 50 Street
Barrhead, AB T7N1J5
Bonnyville
5102 50 Avenue P.O. Box 6947
Bonnyville, AB T9N2H9
Brooks
1027 2nd Street West
Brooks, AB T1R0N9
Delta Distribution Center
7555 Beedie Way
Delta, BC V4G0A5
Abbotsford
2067 Sumas Way
Abbotsford, BC V2S8H6
Campbell River
2171 Island Highway
Campbell River, BC V9W2G6
Castlegar
4445 Minto Road
Castlegar, BC V1N4E7
Winnipeg Distribution Center
1065 St James St
Winnipeg, MB R3K0K5
Brandon
1858 – 18th Street N
Brandon, MB R7C1A5
Morden
570 Stephen Street
Morden, MB R6M1T7
Swan River
619 Main Street
Swan River, MB R0L1Z0
Bathurst
1165 St Anne St
Bathurst, NB E2A 6X1
Fredericton
1381 Regent Street
Fredericton, NB E3C1A2
Moncton
75 Trinity Drive
Moncton, NB E1G2J7
Saint John
Unit Y011 519 Westmorland Road
Saint John, NB E2J3W9
Yellowknife
312 Old Airport Road
Yellowknife, NT X1A3T3
Amherst
21068 Hwy 2 Fort Lawrence
Amherst, NS B4H3Y5
Halifax
192 Chain Lake Drive
Halifax, NS B3S1C5
New Glasgow
280 Stellarton Road
New Glasgow, NS B2H1M5
Mississauga Distribution Center
6765 Kennedy Road
Mississauga, ON L5T0A2
Ajax/Durham
Unit A4B 40 Kingston Road East
Ajax, ON L1Z1G1
Barrie
52 Caplan Avenue
Barrie, ON L4N9J2
Belleville
200 Bell Blvd.
Belleville, ON K8P5L8
Brampton
188 Clarence Street
Brampton, ON L6W1T4
Charlottetown
455 University Avenue
Charlottetown, PE C1A4N8
Montreal Distribution Center
10001 Metropolitan Est
Pointe-Aux Trembles, QC H1B5Y3
Anjou
7999 Boul. Les Galeries d’Anjou
Anjou, QC H1M1W9
Boisbriand
3400 Ave Des Grandes Tourelles
Boisbriand, QC J7H0A2
Drummondville
870 Rue Hains
Drummondville, QC J2C7Y8
Battleford
2731 Highway 4 North
North Battleford, SK S9A3E6
Estevan
#3003 400 King Street
Estevan, SK S4A2B4
Humboldt
640 Main Street
Humboldt, SK S0K2A0
Moose Jaw
10 Chester Road
Moose Jaw, SK S6J1M2
Whitehorse
125 Industrial Road
Whitehorse, YT Y1A2T8
To find more stores and contact the one closest to you, click here to use The Brick’s store locator.
You will have to check with each individual location to confirm their open hours, whether they have pickup and delivery, and whether the store has in-store shopping during COVID-19.
To find answers to frequently asked questions, learn about making a purchase, online buying, delivery, pickup, installations, policies, warranties, services, and financing, you can click here to visit The Brick’s help centre.
Social media platforms are a great way to connect with companies, learn about any upcoming deals, changes in deliveries, COVID-19 updates, or simply ask questions or connect with those who’ve purchased products from the company before.
Another special aspect of The Brick’s social media platform is that they allow you to share design ideas and show off the ways in which you’ve used their products throughout your home to help inspire other people.
See below for the links to The Brick’s social media platforms.
Hopefully, you’ve found the information you were looking for in order to get in touch with The Brick’s customer services.
Remember, when dealing with a representative from a store, keep in mind that being patient, cooperative, and understanding helps both you and the agent come to a productive solution for any problems you may be facing.
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View Comments
Worst customer service. DO NOT BUY APPLIANCES FROM HERE. Bought a washer dryer pair on sale. They delivered the wrong ones and demanded we pay an extra 400 dollars for the ones we originally wanted because they wouldn't honour the price it was when we picked it out. our salesperson who never told us that the sale tag was on the wrong item. Then just switched tags for another cheaper version we didn't want. Can't believe they wouldn't honour the tag that was originally on the items when we picked it out. Furthermore never sign for a delivery even if they tell you to sign so they can make the exchange for the right units. I would NEVER buy from the brick again. The WORST CUSTOMER SERVICE AND APPLIANCE DELIVERY. DO NOT BUY FROM THE BRICK!
I purchased a warranty for a large purchase I made which included a sofa love seat and chair. When I reported an issue with the leather on my sofa I I was told nothing could be done because it was not reported within 14 Days. I don’t feel this matter was given the attention it deserves or has met my satisfaction as a customer. I would appreciate someone actually caring about my concerns with your products and taking action.
We have recently spent $12,000 at the Vernon BC. Brick.The customer service was great until we were told that because we live 10 minutes past the area where they would do the full service of uncrating the appliances and removing all packaging.All they will do for us is place them in the house and we have to unpackage them and place them ourselves plus discard all the packaging material.My wife and I are seniors and we fine this service appalling.This is a great deal of money spent and we were unaware of this kind of service.Needless to say we will no longer purchase ANYTHING from the Brick in the future.
We purchased furniture from Sanjay at 188 Clarence St, Brampton, ON L6W 1T4, which was PAID IN FULL (1 kitchen table, 1 dining room table, a sectional sofa, a coffee table, 1 washing machine, 1 dryer and a bed frame) from them.
About a month after purchasing the furniture (that was not yet delivered as we are going there a major interior home renovation) Sanjay contacted us and notified us that unfortunately the washer and dryer we purchased were sold to another customer and the products were discontinued. How on earth do you SELL products that have already been purchased to another customer?! They then asked that we return to the store to choose a new washer and dryer. There was no way I was going to pay a penny more for the new products. Luckily for them, they had the same products in a different color. Disappointing!
We received the shipment of the products about 2-3 months ago as they refused to keep the items in stock until we finished with the renovations. We are nearing the end of our renovations and therefore, had decided to open the box to our bed frame to assemble it, only see that we received the two side panels in a dark grey and the front and black panels in a light grey.
We contacted the store at 10:00 am this morning and were then told they would look into the work order. We did not receive a single call back from them today.
This is the worst customer service I have ever experienced. If this problem is not FIXED I will have no other choice but to take this matter further.
Purchased almost 5 years ago, with extended warranty of 5 years, thankfully. About 1 year ago, July 2017, the recliner on one side began to sporadically open or close without being touched - this could present a safety issue around small children or pets. We have since had this repaired about 4-6 times, and since that time, the other side recliner got stuck in the reclined position, and would not work to put back. Another safety issue. Each time the technician would label it as 'resolved' and this prompted the manager to argue with me about the fact that it is not new, and it is still usable, without the recliner...that is not the point, if I wanted a non-reclining couch, I would have purchased it that way. Since the last technician call labelled it as 'repairable, according to the manager, we decided to give it one last chance...and guess what. It was repaired with buttons replaced and new wiring on August 21st, and as of September 3rd, the one side was again stuck in the reclined position...last chance. I now would like a call back from head office to resolve this issue as per the warranty wording. Thank you for your time, and please contact me directly. This was from the Newmarket Brick store. Not impressed, and not happy.
Lora 2-Piece Reversible Sectional – Platinum was delivered in pieces. I called the store and I was told the manager Mr. Roy was going to call me, two hrs later nothing and decided to go to the store. Instead of the manager they pass the bucket to the Sale Rep and she argue and was disbelieve that the couch came into pieces. I was also told that the invoice stipulated "Assembly reqr" Ok, I understand I need to add the legs and the cushions but assemble the entire couch, really!! In that case I go to IKEA. I forward the pics twice, today I've called the manager and he is always busy or on the phone. Called later and than I was told he is gone for the day. Spoke with Supervisor Mr. Gerrarld or something like that and I was told if you want it assemble you have to pay or get something else. Really!! I don't think so Now, still stock with an un-ensemble couch in my residence. I am very upset, it's been over 24 hrs and the only comment I get is "it's member responsibility to assemble the couch"
The customer service at the Brick Red Deer Alberta is atrocious. The Reps there practice thinly veiled racial profiling. I bought a bed there and the only person who made us feel comfortable was Sales Rep Ryan. The two females who worked the evening of July 5 at 8:30 were most unfriendly and blatantly racially profiling myself and my friend. People started closing shutters and being unfriendly to us which all culminated to a feeling of discomfort. Clearly the brick does not want business if these are the employees who represent the company. I will never shop there again. It appears I am not alone as review online suggest that this atrocious customer service is a culture at the brick. Disgusting service or lack thereof. Just remember, there are a million retailers selling the same products, it's the customer service that makes the difference. I will go to the competitor where I am at least treated as a valuable customer.
i PURCHASED A SECTIONAL IN Sept. 2016 AND 5 YR BLANKET WARRANTY.
i made a claim in Nov. 2017 for repairs to my ripping chaise .
Customer service doesn't contact to let me know when repairs will be done.
I found the customer service unacceptable at the East Winnipeg MB.
Six months is too long to wait for repairs or Helpful customer service.
Lorna
I bought stuff from brick the last 6 years close to 14000$
but the last buy I did with them ***st charles store*** in the west island was the worst experience I ever had
in my life . when you want to buy something from them they will welcome you with red carpet with a lot of promisses
but when you finish the deal and leave the store you will see that everything they told you is a big lie .
I bought from them washer and drayer on condition that I will get them on certain date include installation.
they did not come on that date so i had to call back and to check what is going , my wife took a day off expecting them to come , they told that they made a mistake and they cant come that day and we have to make another appointment
so they came after 2 days and they cant install them and they left .I called again to make a complain the manager said I cant do any thing ???? I had to get a some one to do it for me so paid for that again and after installation the washer is not working . i called again to speak with the manager but he did not want to talk to me so i had to call the manufacturer
to fix the problem . so if you want to buy something from this store you should know that you are going to suffer if you need service from them . actually they have 0000000 service .
trying to get my appliances repaired by our local service guy and not some company 3 hours away. The company 3 hours away has lied to the company saying they were already here when the have yet to come out and look at my broken washer and dryer. I am not impressed and keep being told that it will be corrected but now being told that since the repair company from 3 hours away has been here (they have not) that I have to stick with them. Why would I allow a liar into my house to service my appliances.