The Brick is one of Canada’s largest retailers for home furnishings and mattresses. They also sell appliances, electronics all at affordable prices and with great quality.
From TVs, sofas, tables, to mattresses, The Brick is a one-stop-shop for almost anything you need for your home. They also have warranties and trial periods so you’re 100% satisfied with your purchase.
The company has been around since 1971 and has a head office in Edmonton, Alberta. They have several stores that go by “The Brick Mattress Store,” “The Brick Super Store,” and “The Brick Outlet,” where they supply a variety of products.
The Brick Customer Care and Support Services
To send mail to The Brick, you can reach them at their address at:
16930 114 Avenue NW
Edmonton, AB
T5M 3S2.
You can also send them a message through their contact form, which you can access here.
When you send a message through this option, make sure to send it to the department or store that is most likely to help you with your particular problem.
You will also be asked to specify whether you want a Brick team member to call you or email you to respond to your message. A representative will get back to you within 2 working days of your message.
If you want to chat with The Brick regarding any questions or concerns you may have with regards to sales, products, promotions, financing options, delivery repairs, billing, and statements, you can click here.
If an agent is not available to chat with you, you will be provided the option to send them an email. An agent will get back to you within 24 hours.
To learn more about The Brick’s response to COVID-19, click here.
To book an in-store consultation with The Brick, you can click here to book an appointment. A representative will get back to you to confirm the timings.
To book an appliance repair or installation, you can call at 1.888.930.6396 or visit this link to schedule an appointment.
The Brick Locations and Contact Details
The Brick Warehouse has more than 220 locations across Canada. See below for the details for some of their outlets, distribution centers and stores.
Alberta
Edmonton Distribution Center
11411 – 170 St
Edmonton, AB T5M3Y6
- 780-930-6252
Calgary Distribution Center
5500 22ND St
Calgary, AB T2C3G4
- 403-723-6500
Airdrie
73 East Lake Ramp NE
Airdrie, AB T4A2K4
- 403-221-0290
Athabasca
5206 50 Avenue
Athabasca, AB T9S1S8
- 780-675-3752
Barrhead
5026 50 Street
Barrhead, AB T7N1J5
- 780-674-8602
Bonnyville
5102 50 Avenue P.O. Box 6947
Bonnyville, AB T9N2H9
- 780-826-6304
Brooks
1027 2nd Street West
Brooks, AB T1R0N9
- 403-362-7164
British Columbia
Delta Distribution Center
7555 Beedie Way
Delta, BC V4G0A5
- 604-415-4900
Abbotsford
2067 Sumas Way
Abbotsford, BC V2S8H6
- 604-504-1771
Campbell River
2171 Island Highway
Campbell River, BC V9W2G6
- 250-287-7778
Castlegar
4445 Minto Road
Castlegar, BC V1N4E7
- 250-304-2700
Manitoba
Winnipeg Distribution Center
1065 St James St
Winnipeg, MB R3K0K5
- 204-788-6500
Brandon
1858 – 18th Street N
Brandon, MB R7C1A5
- 204-726-9225
Morden
570 Stephen Street
Morden, MB R6M1T7
- 204-822-4437
Swan River
619 Main Street
Swan River, MB R0L1Z0
- 204-734-4541
New Brunswick
Bathurst
1165 St Anne St
Bathurst, NB E2A 6X1
- 506-548-2500
Fredericton
1381 Regent Street
Fredericton, NB E3C1A2
- 506-247-0037
Moncton
75 Trinity Drive
Moncton, NB E1G2J7
- 506-777-0600
Saint John
Unit Y011 519 Westmorland Road
Saint John, NB E2J3W9
- 506-978-0122
Northwest Territories
Yellowknife
312 Old Airport Road
Yellowknife, NT X1A3T3
- 867-765-0605
Nova Scotia
Amherst
21068 Hwy 2 Fort Lawrence
Amherst, NS B4H3Y5
- 902-660-3203
Halifax
192 Chain Lake Drive
Halifax, NS B3S1C5
- 902-536-0606
New Glasgow
280 Stellarton Road
New Glasgow, NS B2H1M5
- 902-752-0309
Ontario
Mississauga Distribution Center
6765 Kennedy Road
Mississauga, ON L5T0A2
- 905-696-3465
Ajax/Durham
Unit A4B 40 Kingston Road East
Ajax, ON L1Z1G1
- 289-255-1006
Barrie
52 Caplan Avenue
Barrie, ON L4N9J2
- 705-721-4106
Belleville
200 Bell Blvd.
Belleville, ON K8P5L8
- 613-967-1006
Brampton
188 Clarence Street
Brampton, ON L6W1T4
- 905-454-3100
Prince Edward Island
Charlottetown
455 University Avenue
Charlottetown, PE C1A4N8
- 902-894-8866
Quebec
Montreal Distribution Center
10001 Metropolitan Est
Pointe-Aux Trembles, QC H1B5Y3
- 514-881-4100
Anjou
7999 Boul. Les Galeries d’Anjou
Anjou, QC H1M1W9
- 514-352-9600
Boisbriand
3400 Ave Des Grandes Tourelles
Boisbriand, QC J7H0A2
- 450-420-4224
Drummondville
870 Rue Hains
Drummondville, QC J2C7Y8
- 819-473-7040
Saskatchewan
Battleford
2731 Highway 4 North
North Battleford, SK S9A3E6
- 306-446-3433
Estevan
#3003 400 King Street
Estevan, SK S4A2B4
- 306-634-7211
Humboldt
640 Main Street
Humboldt, SK S0K2A0
- 306-682-2207
Moose Jaw
10 Chester Road
Moose Jaw, SK S6J1M2
- 306-692-9520
Yukon
Whitehorse
125 Industrial Road
Whitehorse, YT Y1A2T8
- 867-668-4544
To find more stores and contact the one closest to you, click here to use The Brick’s store locator.
You will have to check with each individual location to confirm their open hours, whether they have pickup and delivery, and whether the store has in-store shopping during COVID-19.
The Brick Help Centre
To find answers to frequently asked questions, learn about making a purchase, online buying, delivery, pickup, installations, policies, warranties, services, and financing, you can click here to visit The Brick’s help centre.
Social Media Platforms
Social media platforms are a great way to connect with companies, learn about any upcoming deals, changes in deliveries, COVID-19 updates, or simply ask questions or connect with those who’ve purchased products from the company before.
Another special aspect of The Brick’s social media platform is that they allow you to share design ideas and show off the ways in which you’ve used their products throughout your home to help inspire other people.
See below for the links to The Brick’s social media platforms.
- Click here to visit The Brick’s Facebook page.
- Click here to visit The Brick’s Instagram page.
- Click here to visit The Brick’s YouTube channel.
- Click here to visit The Brick’s Pinterest page.
- Click here to visit The Brick’s Twitter Page.
- You can also email them at social@thebrick.com.
Conclusion
Hopefully, you’ve found the information you were looking for in order to get in touch with The Brick’s customer services.
Remember, when dealing with a representative from a store, keep in mind that being patient, cooperative, and understanding helps both you and the agent come to a productive solution for any problems you may be facing.
