The Brick is one of Canada’s largest retailers for home furnishings and mattresses. They also sell appliances, electronics all at affordable prices and with great quality.
From TVs, sofas, tables, to mattresses, The Brick is a one-stop-shop for almost anything you need for your home. They also have warranties and trial periods so you’re 100% satisfied with your purchase.
The company has been around since 1971 and has a head office in Edmonton, Alberta. They have several stores that go by “The Brick Mattress Store,” “The Brick Super Store,” and “The Brick Outlet,” where they supply a variety of products.
To send mail to The Brick, you can reach them at their address at:
16930 114 Avenue NW
Edmonton, AB
T5M 3S2.
You can also send them a message through their contact form, which you can access here.
When you send a message through this option, make sure to send it to the department or store that is most likely to help you with your particular problem.
You will also be asked to specify whether you want a Brick team member to call you or email you to respond to your message. A representative will get back to you within 2 working days of your message.
If you want to chat with The Brick regarding any questions or concerns you may have with regards to sales, products, promotions, financing options, delivery repairs, billing, and statements, you can click here.
If an agent is not available to chat with you, you will be provided the option to send them an email. An agent will get back to you within 24 hours.
To learn more about The Brick’s response to COVID-19, click here.
To book an in-store consultation with The Brick, you can click here to book an appointment. A representative will get back to you to confirm the timings.
To book an appliance repair or installation, you can call at 1.888.930.6396 or visit this link to schedule an appointment.
The Brick Warehouse has more than 220 locations across Canada. See below for the details for some of their outlets, distribution centers and stores.
Edmonton Distribution Center
11411 – 170 St
Edmonton, AB T5M3Y6
Calgary Distribution Center
5500 22ND St
Calgary, AB T2C3G4
Airdrie
73 East Lake Ramp NE
Airdrie, AB T4A2K4
Athabasca
5206 50 Avenue
Athabasca, AB T9S1S8
Barrhead
5026 50 Street
Barrhead, AB T7N1J5
Bonnyville
5102 50 Avenue P.O. Box 6947
Bonnyville, AB T9N2H9
Brooks
1027 2nd Street West
Brooks, AB T1R0N9
Delta Distribution Center
7555 Beedie Way
Delta, BC V4G0A5
Abbotsford
2067 Sumas Way
Abbotsford, BC V2S8H6
Campbell River
2171 Island Highway
Campbell River, BC V9W2G6
Castlegar
4445 Minto Road
Castlegar, BC V1N4E7
Winnipeg Distribution Center
1065 St James St
Winnipeg, MB R3K0K5
Brandon
1858 – 18th Street N
Brandon, MB R7C1A5
Morden
570 Stephen Street
Morden, MB R6M1T7
Swan River
619 Main Street
Swan River, MB R0L1Z0
Bathurst
1165 St Anne St
Bathurst, NB E2A 6X1
Fredericton
1381 Regent Street
Fredericton, NB E3C1A2
Moncton
75 Trinity Drive
Moncton, NB E1G2J7
Saint John
Unit Y011 519 Westmorland Road
Saint John, NB E2J3W9
Yellowknife
312 Old Airport Road
Yellowknife, NT X1A3T3
Amherst
21068 Hwy 2 Fort Lawrence
Amherst, NS B4H3Y5
Halifax
192 Chain Lake Drive
Halifax, NS B3S1C5
New Glasgow
280 Stellarton Road
New Glasgow, NS B2H1M5
Mississauga Distribution Center
6765 Kennedy Road
Mississauga, ON L5T0A2
Ajax/Durham
Unit A4B 40 Kingston Road East
Ajax, ON L1Z1G1
Barrie
52 Caplan Avenue
Barrie, ON L4N9J2
Belleville
200 Bell Blvd.
Belleville, ON K8P5L8
Brampton
188 Clarence Street
Brampton, ON L6W1T4
Charlottetown
455 University Avenue
Charlottetown, PE C1A4N8
Montreal Distribution Center
10001 Metropolitan Est
Pointe-Aux Trembles, QC H1B5Y3
Anjou
7999 Boul. Les Galeries d’Anjou
Anjou, QC H1M1W9
Boisbriand
3400 Ave Des Grandes Tourelles
Boisbriand, QC J7H0A2
Drummondville
870 Rue Hains
Drummondville, QC J2C7Y8
Battleford
2731 Highway 4 North
North Battleford, SK S9A3E6
Estevan
#3003 400 King Street
Estevan, SK S4A2B4
Humboldt
640 Main Street
Humboldt, SK S0K2A0
Moose Jaw
10 Chester Road
Moose Jaw, SK S6J1M2
Whitehorse
125 Industrial Road
Whitehorse, YT Y1A2T8
To find more stores and contact the one closest to you, click here to use The Brick’s store locator.
You will have to check with each individual location to confirm their open hours, whether they have pickup and delivery, and whether the store has in-store shopping during COVID-19.
To find answers to frequently asked questions, learn about making a purchase, online buying, delivery, pickup, installations, policies, warranties, services, and financing, you can click here to visit The Brick’s help centre.
Social media platforms are a great way to connect with companies, learn about any upcoming deals, changes in deliveries, COVID-19 updates, or simply ask questions or connect with those who’ve purchased products from the company before.
Another special aspect of The Brick’s social media platform is that they allow you to share design ideas and show off the ways in which you’ve used their products throughout your home to help inspire other people.
See below for the links to The Brick’s social media platforms.
Hopefully, you’ve found the information you were looking for in order to get in touch with The Brick’s customer services.
Remember, when dealing with a representative from a store, keep in mind that being patient, cooperative, and understanding helps both you and the agent come to a productive solution for any problems you may be facing.
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View Comments
Cant actually believe they are still in business. Have tried to call the service line three times and yet they have no record of that. Did the email from the website, no replies. The Brick in my opinion are one of the worst companies to still be doing business. There is no customer service here. Go elsewhere, in fact run as fast you can away from the brick. I am still trying to resolve my issues. The extended warranty is a joke and basically theft.
Worst service imaginable from the Brick in Simcoe Ontario Employee named Amber was unbelievably unprofessional and inept at her job
Sitting in my house watching a delivery next door the swamper sitting in the truck smoking eating and talking on his cell phone so loud I can hearrange his conversation driver doing delivery I would never deal with you now seeing this kind of customer service this is ignorant and rude of the swamped truck #B392