The Brick customer care and support service

View Comments

• DO NOT BUY from Brick .... at least for the moment !! Got my first appartement this summer so I got brand new appliances and so far I've been living almost 3 months with no fridge and oven !!! No notice from Brick, I'm the one who have to call every time... And every time I'm told my appliances are going to be in stock in a week and yet still nothing! This morning I talked to them on the phone I was told my fridge is coming on September 14 and 10min later I talked to another person on the Brick Chat and I was told the fridge will arrive between the 10-15 October ... obviously one of the two is lying here ?! Yet Brick continues to take their money out of my account every month so at the end of the day they are absolutely not affected by this, only the customer is affected here !

  My location: Quebec

• The worst customer service I have ever received from The Brick. Requested the store manager to call me and still waiting over a week; every time I call the store there is no answer. Chatted with an agent through chat and his response was that I have to be patient for an item that was to have been delivered. Whether it’s Covid or not, items should be at the warehouse available for delivery.

• I enjoyed the buying experience, it is the delivery and disposal of the old bed I have trouble with. The two gentlemen arrived with the driver rushing as fast as he could move, and neither had any ppe. They had no mask on nor gloves, in this trying time. I paid for the disposal of the old mattress, they left the box spring behind along with the old frame with wheels behind, they also left the rapping and such from the new mattress behind. As a wheelchair user, I paid to have this done for me as I am not capable of doing it my self. Why do you charge money for things you have no intention of doing, and why do you allow your workers to enter immune compromised homes with no protection for the worker or person they are servicing?

• My experience so far with The Brick has been absolutely terrible. We recently spent $2600.00 on new appliances for our kitchen on July 2nd (now August 4th). The first delivery included our dishwasher and stove. In the coming days when the installers came to do the dishwasher they informed us that it was damaged and that we would need to get a new one. Therefor, we had to organize another day to get the new dropped off and the old one picked up. Then we had to organize another day for the installer to come back to perform the install. Today that same installer came back to put in the new one only to inform me that this second dishwasher that has been dropped off is damaged too. This means that we are going to have to go through this whole process for a third time. Both of these previous drop-offs and installs have been a major inconvenience seeing how we split our time between Calgary and Edmonton. I am now taking a half day off of work to go drive down in person to The Brick and try to get this chaos sorted out. I can't express enough how frustrating this experience has been and how dissatisfied we are.

• very worst and upsetting first experience. we got sinning room furniture, living room furniture nothing worked we ask to replace 2 time still having issue with and feel like been treated like useless and cheap. very worst would never recommend to any one if some one ask.

• Worst experience of my live. I got brand new appliances, plugged in the fridge and it does not work, use the stove... does not work. We called the brick to fix it and they told us it was not there problem and to call whirlpool, so we call whirlpool and they tell us the same thing. So we go back to the brick and we get passed to someone new every single day, no one wanted to help us. It has now been 3 weeks that we have not had working appliances and have been getting dicked around. We went in person multiple times and kept getting told someone would call us to get it fixed ASAP. That was 2 weeks ago. No one ever calls back when they say they will. We always had to be the ones calling them and they never even answer.
  Will never shop at the brick again and telling everyone I know to never as well.

• Brick Kirkland
  I am very upset . This company promise a delivery date at the time the good was purchased and now they are postponing it for another 2 weeks. And when you try to call for update the operations manager is very rude.
  Never ordering from them again!

• Brick Boisbriand, Québec.

  Saturday June 20 we bought a sectional sofa (paid in full) which we were suppose to pick up at the warehouse the following Sunday (June 28). We needed the furniture quickly (reason for moving outside of Quebec). Brick had guaranteed us that the furniture was available ... Friday June 26 I take the initiative to call the warehouse to advise them that we will be spending Sunday. Two warehouse workers confirm that there are 2 pieces missing in the sectional. I call the store, speak to the manager and explain the situation to him. He answers that they cannot deliver me because contrary to what the saleswoman guaranteed me, it is not available.
  The manager asked me to come to the store and see if we could find another sofa available at the warehouse for Sunday 28, two days later. I spare you several details.
  After more than 2 hours spent at the store, we get along on a more expensive sofa, but we had agreed that I would not spend more money than I had paid to get the first one.
  In short, the seller and another manager check availability, approve the sale, give me my invoice, and guarantee that the sofa will be available at the warehouse on Sunday.
  The next day, Saturday June 27, the day before the pickup at the warehouse, we return home in the evening and a message on the answering machine saying that unfortunately there was a problem with shipping, the sofa is not available, and we are asked to call them back for a refund.
  I therefore call back Sunday as requested to speak to the seller. Out of 8 attempts, 6 times I was returned to a voice message saying that the store was closed. Twice I spoke to the receptionist who took the message telling me that the saleswoman would call me back.
  Monday afternoon still no return call from the seller. I decide to call back and I have managed to speak to someone in customer service.
  In short, I wasted a lot of time with the employees of this store, I experienced stress because time was playing against us, the manager admits that it is a common practice to do a kind of "overselling", twice the business was not able to honor its contract despite the promises, in short, a pathetic situation.
  You guessed it was my first and my last experience with this trader.
  Too bad that "zero" star does not exist.

• I am very upset. I financed a dinette set for my daughter, in January of 2020. The finish on the table is flaking off. We wipe the table with a wet cloth to clean it and my grandchildren are 3 and 1 yr, so of course, things get spilled but are wiped off right away. I am told by store customer service here in the Sault Ste Marie, that because table gets wet it is not covered under the manufactures 1st year warranty. Its a table for goodness sake. It cannot get wet? How does that even make sense.?
  Then I tried to submit claim online and could not submit because it won't accept the vendor code. Finally, after phoning someone I am told to submit it under another page, and someone will get back to me. Not happy with the run arround I am getting to resolve this.

• Been waiting for my Range since the 27th of April. Chose one that could be delivered the quickest as possible (2 weeks). Have not heard any news about my order, I have to call and find out what is going on since i never recieved a phone call regarding my delivery. Finally get through and their is delays, a month goes by and i still have yet to recieve my order. The only thing they could do for me was have me chose a different range in stock. So i did, payed more money out of my budget to recieve a range that same week. It is now June 26 and i still havent recieved my order. Do not waste your time, or youe money shopping at the brick.