The Brick is one of Canada’s largest retailers for home furnishings and mattresses. They also sell appliances, electronics all at affordable prices and with great quality.
From TVs, sofas, tables, to mattresses, The Brick is a one-stop-shop for almost anything you need for your home. They also have warranties and trial periods so you’re 100% satisfied with your purchase.
The company has been around since 1971 and has a head office in Edmonton, Alberta. They have several stores that go by “The Brick Mattress Store,” “The Brick Super Store,” and “The Brick Outlet,” where they supply a variety of products.
To send mail to The Brick, you can reach them at their address at:
16930 114 Avenue NW
Edmonton, AB
T5M 3S2.
You can also send them a message through their contact form, which you can access here.
When you send a message through this option, make sure to send it to the department or store that is most likely to help you with your particular problem.
You will also be asked to specify whether you want a Brick team member to call you or email you to respond to your message. A representative will get back to you within 2 working days of your message.
If you want to chat with The Brick regarding any questions or concerns you may have with regards to sales, products, promotions, financing options, delivery repairs, billing, and statements, you can click here.
If an agent is not available to chat with you, you will be provided the option to send them an email. An agent will get back to you within 24 hours.
To learn more about The Brick’s response to COVID-19, click here.
To book an in-store consultation with The Brick, you can click here to book an appointment. A representative will get back to you to confirm the timings.
To book an appliance repair or installation, you can call at 1.888.930.6396 or visit this link to schedule an appointment.
The Brick Warehouse has more than 220 locations across Canada. See below for the details for some of their outlets, distribution centers and stores.
Edmonton Distribution Center
11411 – 170 St
Edmonton, AB T5M3Y6
Calgary Distribution Center
5500 22ND St
Calgary, AB T2C3G4
Airdrie
73 East Lake Ramp NE
Airdrie, AB T4A2K4
Athabasca
5206 50 Avenue
Athabasca, AB T9S1S8
Barrhead
5026 50 Street
Barrhead, AB T7N1J5
Bonnyville
5102 50 Avenue P.O. Box 6947
Bonnyville, AB T9N2H9
Brooks
1027 2nd Street West
Brooks, AB T1R0N9
Delta Distribution Center
7555 Beedie Way
Delta, BC V4G0A5
Abbotsford
2067 Sumas Way
Abbotsford, BC V2S8H6
Campbell River
2171 Island Highway
Campbell River, BC V9W2G6
Castlegar
4445 Minto Road
Castlegar, BC V1N4E7
Winnipeg Distribution Center
1065 St James St
Winnipeg, MB R3K0K5
Brandon
1858 – 18th Street N
Brandon, MB R7C1A5
Morden
570 Stephen Street
Morden, MB R6M1T7
Swan River
619 Main Street
Swan River, MB R0L1Z0
Bathurst
1165 St Anne St
Bathurst, NB E2A 6X1
Fredericton
1381 Regent Street
Fredericton, NB E3C1A2
Moncton
75 Trinity Drive
Moncton, NB E1G2J7
Saint John
Unit Y011 519 Westmorland Road
Saint John, NB E2J3W9
Yellowknife
312 Old Airport Road
Yellowknife, NT X1A3T3
Amherst
21068 Hwy 2 Fort Lawrence
Amherst, NS B4H3Y5
Halifax
192 Chain Lake Drive
Halifax, NS B3S1C5
New Glasgow
280 Stellarton Road
New Glasgow, NS B2H1M5
Mississauga Distribution Center
6765 Kennedy Road
Mississauga, ON L5T0A2
Ajax/Durham
Unit A4B 40 Kingston Road East
Ajax, ON L1Z1G1
Barrie
52 Caplan Avenue
Barrie, ON L4N9J2
Belleville
200 Bell Blvd.
Belleville, ON K8P5L8
Brampton
188 Clarence Street
Brampton, ON L6W1T4
Charlottetown
455 University Avenue
Charlottetown, PE C1A4N8
Montreal Distribution Center
10001 Metropolitan Est
Pointe-Aux Trembles, QC H1B5Y3
Anjou
7999 Boul. Les Galeries d’Anjou
Anjou, QC H1M1W9
Boisbriand
3400 Ave Des Grandes Tourelles
Boisbriand, QC J7H0A2
Drummondville
870 Rue Hains
Drummondville, QC J2C7Y8
Battleford
2731 Highway 4 North
North Battleford, SK S9A3E6
Estevan
#3003 400 King Street
Estevan, SK S4A2B4
Humboldt
640 Main Street
Humboldt, SK S0K2A0
Moose Jaw
10 Chester Road
Moose Jaw, SK S6J1M2
Whitehorse
125 Industrial Road
Whitehorse, YT Y1A2T8
To find more stores and contact the one closest to you, click here to use The Brick’s store locator.
You will have to check with each individual location to confirm their open hours, whether they have pickup and delivery, and whether the store has in-store shopping during COVID-19.
To find answers to frequently asked questions, learn about making a purchase, online buying, delivery, pickup, installations, policies, warranties, services, and financing, you can click here to visit The Brick’s help centre.
Social media platforms are a great way to connect with companies, learn about any upcoming deals, changes in deliveries, COVID-19 updates, or simply ask questions or connect with those who’ve purchased products from the company before.
Another special aspect of The Brick’s social media platform is that they allow you to share design ideas and show off the ways in which you’ve used their products throughout your home to help inspire other people.
See below for the links to The Brick’s social media platforms.
Hopefully, you’ve found the information you were looking for in order to get in touch with The Brick’s customer services.
Remember, when dealing with a representative from a store, keep in mind that being patient, cooperative, and understanding helps both you and the agent come to a productive solution for any problems you may be facing.
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View Comments
So apparently in 2018 (this is what I was told on Saturday from the office I bought my fridge from) I took delivery of my fridge. I was/am happy with my fridge. Then over the past couple of days my fridge/freezer doesn't want to work properly for me.
I contacted the Brick store where I bought the fridge from. They gave me my invoice number and gave me a phone number to call for warranty work.
I called the number and they said I don't have any warranty for my fridge.
I then contacted the Brick store where I bought my fridge from and they said oh I am sorry Ms. Brassor but you cancelled your warranty when you changed your mind about which fridge you wanted.
I said why would I (when I picked out the first fridge then changed my mind) cancel my warranty? I just assumed that my warranty would be changed from the fridge I originally wanted to the fridge that I ended up getting.
I think that this is very bad customer service. I will now be looking into what I can do to get some kind of customer service.
About two months ago I bought sofa set from brick la salle ,at first I ask them to check the availibilty in the stock,they said it is available and My delivery date was 16 aut,they bring one part of sofa and promise to bring other part in 23 aut, but again they change the date to september and then to october,I went there and called many time but each time they saide we will check and call you back but no one called me,after recivieng the hole money they are not longer responsible to their customer, I wanted to change the sofa with one available one but they said it is not impossible because I recived one part,yesterday I went there and finally they said sofas are in the stock and are reday to delivere in 21th september, But to my disbelief, I received an e-mail today stating that sending the furniture had been canceled due to the fact that the factory had not been sent, and I can go to the store to buy anothere things or refund,Can u belive it??!
I would never recommend buying Bricks to anyone
I am very disappointed in the customer service from the Brick. I will never buy from them again due to the issues that started right from delivery. The delivery was done late, they dropped off all the appliances and then tried to leave without hooking them up despite that being part of the arrangements. They stated because they were behind schedule they didn't have to honor the hook up. A call was required to get them to do the hook up !!
Now while the fridge is under warrenty and the manufacturer saying for the Brick to just replace the fridge the sales person sends me an email stating the fridge is discontinued and because customer service hasn't answered her about a replacment I am to call them and she (the sales person) 'has nothing more to do with this'. So calling customer service I am told by customer service to get a hold of the sales person who is suppose to resolve this issue.
This is incredibly frustrating, unprofessional and certainly not at all customer focused
IF I could make the all the stars disappear on the review I would, if I could make the negative i would.
Don't buy from the Brick !!!!
I purchased sofa from brick in Milton Ontario on December 2019 during boxing day sale. Was delivered on end of January.i found stiches are peeling off contact brick in March person showed up on mid June 2020. Promised to come back and fix or replace in 2 weeks I made contact with brick customer service and they promised me to be fixed by 26th of October 2020. Now it's November 10 and still waiting for their service.
You can decide is it worth spending your precious money and time at brick?
Very disappointed. Would never ever shop again at brick and would never recommend any of my friends or family members to shop at brick.
Very stressful very frustrating experience. I loose.
Thank you Sincerely
Hanif Gangat
I spent $3000 on a mattress and bed set plus 2 pillows that the sales agent managed to upsell us on. We tried the pillows in store and they felt comfortable so we went with it. When the order arrived the pillows we got were much larger and fluffy. We tried the pillows and made our necks hurt so we made the decision to change for a smaller size the next day. When we got there the sales associate laughed saying they don't exchange pillows and that we should try selling them to someone else.... then we spoke to the supervisor and said these pillows are not what we ordered and would like to exchange them for smaller size. She again repeated we don't exchange pillows. Now here's the sketchy part earlier that day we called to confirm we could return the pillows and the person on the phone said you can return the pillows within 7 days. This happened at the brampton brick and the person name was Maria. Really frustrated about this experience and wasted 200 dollars. Please stay away from this company.
Hi There,
Where Should I start.. I happen to buy Furniture from Kirkland based the Brick Store and Staff is so rude.
First of all, they make false promises about early deliveries , take order and start deducting amount , even without delivering product.
I got broken Dinning and Bed after one month and now they are just lying on floor because I don't know when I will get the replacement for the broken pieces. But They still deduct payment every month.
How you can take money without providing services? If you don't have merchandise then say so, you don't have to be rude when Consumer goes back and tells you that I got a broken piece or my order is not there yet. Its not for free , you are charging us .
The customer service staff of Kirkland is pathetic. They don't even talk to you. They will never pick Phone. And the number (855) 333-3230 for complaints , never works. Pathetic Brick.
Recently my husband & l purchased a fridge & stove from the Brick. The salesperson Deanna was very helpful. She took the time to explain the products & their functions. Thanks again Deanna for your help. Can't wait to receive our new appliances. We understand that because of covid we might have to wait a little longer. Please be patient everyone.? Happy customers Bill & Sandy
Ordered a fridge on July 15th and have still not received it to date (Oct 1st). No updates are given and you have to keep sending emails and then get told that the date is delayed due to the manufacturer. Absolutely the worst experience ever and never have had to wait this long for any product. You can get the same thing from BestBuy or other stores...better to pay more and buy elsewhere.
Absolutely horrible experience. Have bought a lot of my furniture here. Will never shop here again.
CAN'T TALK TO ANYBODY @ tHE bRICK IN kIRKLAND ??!??
I call about 9 times in 4 days nobody ever pick up the phone not even the receptionist I left MANY message since Monday we are Thursday night nobody ever called me back turn on my old customer of this store I never saw something like this are they on the verge of bankruptcy they want to sell or what they can sell and Say Goodbye it's not normal not wanting to answer?