How to avoid roaming charges with Telus?

Questions & AnswersCategory: TelusHow to avoid roaming charges with Telus?
RobertYYZ asked 10 months ago
Hi,

I am planning to travel to Europe for a five-day business trip. I currently have a mobile subscription with Telus and I want to avoid roaming charges while I am abroad.

What is the best way to avoid roaming charges from Telus during my trip?

I don’t intend to use any of the company’s services during my stay in Europe. However, I also do not wish to cancel or suspend my Telus mobile plan during this period.

Thanks!

1 Answers
admin Staff answered 10 months ago
Hey Robert,

Telus offers extensive mobile network coverage for its customers while they are inside and outside Canada. Those who are currently inside the country will be allowed to use cell phone services such as making calls, sending and receiving text messages, and using data as part of their post-paid mobile plan. However, those who decide to use such services outside Canada will incur additional roaming charges.

Telus currently charges customers who use their services in other countries differently depending on the type of roaming coverage they have. The company currently offers Easy Roam and Roaming Pass options for customers who travel abroad frequently and need to use Telus’s services without incurring high roaming charges.

Customers who haven’t signed up for travel coverage will receive high roaming charges if they decide to use Telus’s services while they are abroad. For this reason, such customers should avoid incurring roaming charges. There are many ways to do this.

One option is to simply turn off your device’s data roaming. This is easy to do on both Android and Apple devices. See the two pictures below to find the options you need to deactivate:

Doing so will prevent your mobile device from sending or receiving internet data, which helps you avoid any data roaming charges. 

You must also refrain from making or answering any calls while you are abroad, as these will incur roaming charges. You should also refrain from sending text messages. However, you should note that you won’t incur roaming charges if you receive any text messages while you are outside Canada.

Many people attempt to follow these steps but often slip up at times. For example, you might spontaneously answer an incoming phone call you receive while you are abroad. For this reason, the best solution is to put your mobile device on airplane mode simply. Doing so cuts off the data roaming and cellular services your phone would otherwise receive.

Putting your phone on airplane mode is also advantageous because it allows you to use the internet exclusively through WiFi. This means you won’t need to worry about accidentally using your Telus data roaming while you are abroad and incurring high roaming charges.

This airplane mode method is a simple and foolproof solution that should work for anyone with a Telus mobile plan. You should note that you may incur roaming charges if you accidentally turn off airplane mode when you are abroad. For this reason, you should ensure you do not place a shortcut setting for disabling airplane mode on your Telus mobile device.

Enjoy your trip to Europe!

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