NighOwl84 asked 1 year ago
I just ordered a Telus modem and want help urgently. It’s 2am in the morning right now. Do they have 24-hour customer service that I can speak to right now?
And if so, how can I get in touch with them? Please let me know all of the ways I can talk to them. Any answers and help would be really appreciated.
Thanks in advance!
NighOwl84
admin Staff answered 1 year ago
Telus’ services include mobile, internet, home security, and much more. If you have recently bought any service from them and have questions or require assistance with installation, you can quickly get in touch with their customer service team. You can talk to them in multiple ways, including chatting, calling, or via social media.
Fortunately, Telus has 24-hour customer service that you can contact via their official website. They have a virtual assistant (Telus Assist) available any time of the day. You can access this option by clicking on the bottom right box on every page on their website:
You will need to answer a few questions about whether you are a customer of Telus and what service you have purchased. Once done, you will be able to chat with their virtual assistant, who is available 24/7.
If the virtual assistant cannot help or give answers, the company will get you in touch with a live agent with whom you can discuss your issue. However, the 24/7 customer service is quite helpful in providing information about setting up Telus services and products. Additionally, they also have informative support pages that you can look up in case you need help.
If you need immediate assistance, you can also call their customer service team on the phone. However, only specific teams are available 24/7. For example, if you need technical support with Telus Mobility services, you can get in touch with their team via phone since they are available 24/7. This, though, is not available for other services, so it’s best to visit their website to see the operating hours of their phone lines for the specific service you need help with.
Therefore, to sum up, Telus’s 24-hour customer service is available on chat and the phone. The chat option is with a virtual assistant who is available 24/7. You will be automatically redirected to a live agent if the virtual assistant cannot answer your queries or provide support. On the phone, you can only get 24/7 assistance for some Telus services. Otherwise, you will need to call them during specific hours. It’s best to visit their website for further information on when their phone lines are operational.
