The world is becoming more and more technologically driven. And this can evidently be seen in the services provided through Presto. It aims to make traveling easier and less hassle for all Canadians.
Presto is designed to make payment systems and transactions simple, quick, and convenient. In simple terms, it is a contactless card designed to eliminate the need to use tickets, cash, passes, and tokens. The contactless card can be used all across Toronto, Hamilton, and Ottawa.
This card allows you to travel seamlessly through multiple stations, trains, and buses. With one tap on the electronic scanner, this card can be used easily across several transit areas. The Presto card is considered an integral part of the overall transportation plan in Canada to integrate the entire transit system.
Customer Care Services Provided by Presto
There is no contactless payment method quite like Presto. Being one of a kind, the company is determined to deliver excellence to all of its customers. And this can be noted through its commitment to providing top-notch customer service.
Getting in touch with a representative of Presto is quite straightforward and quick. If you would like to know more information about the service or have come across a problem or issue you need to discuss; you can easily do all of that. This guide will highlight how you can avail of Presto’s best customer care services through their official website.
Contacting Presto by Chat
Presto offers an excellent chat feature if you want to discuss your queries or problems via chat. This is an excellent resource to use if you have any general questions.
You can also discuss your transaction-related queries, including activating your card or account, checking your card balance, resetting your card PIN, and more.
It not only has a 24/7 virtual assistant but also live chat agents with who you can talk. However, these agents are only available during certain hours. For example, you can get in touch with them from Monday to Friday from 6 am to 10 pm and from 9 am to 9 pm on the weekends.
These chat agents are also available from 9 am to 5 pm on holidays. You will simply need to log in with your Presto account on their website to enable the live chat feature.
You can easily reach the chat by clicking this link: Contact Presto and click the button “Start chat”.
Presto Telephone number
You can also use their phone service if you wish to speak to an agent directly. Note that Presto has an interactive voice response service that is quite helpful. However, if you wish to speak to an agent, you will need to call during their working hours.
Agents are available to speak on the phone from 6 am to 10 pm from Monday to Friday. On the weekends, they will be available from 9 am to 9 pm. And on the holidays, you can call them from 9 am to 5 pm.
If you are calling from Canada or the United States, their number is:
- 1-877-378-6123.
If you are calling from outside these countries, you should call on this number:
- 905-322-2334.
Contacting Presto using the web form
If you have an urgent matter that needs to be discussed, the best way to get in touch with someone from Presto is by calling them on their numbers. Otherwise, you could also use their live chat feature. However, if you are in no rush, you can consider contacting them through their website.
Their website contains a form you can fill out with all your details and other queries you might have. Someone from their customer service staff will get back to you within 48 hours to discuss your matter.
Check out the Contact Presto webpage, and scroll down until you find the web form to complete.
Sending Presto a letter
It is also possible to send Presto mail if you need to. They have a mailing address where you can send them a letter or return your card. It is recommended to get in touch with them before sending any mail.
Here is the mailing address if you need to send anything to Presto:
P.O. Box 730,
St. Catharines Main,
St. Catharines, ON
L2R 6Y6
Presto FAQ page
Before you get in touch with Presto through the aforementioned methods, it is recommended that you check out their FAQ page first.
It likely has the answer to all of the questions you have. This comprehensive page contains all the information you need regarding the Presto card.
For example, it lets you know how to purchase your Presto card, what the benefits of the card are, and what to do if it stops working. There are other categories under which you can find relevant, commonly asked questions.
Some of these include what to do if you have had your Presto card stolen, damaged, or lost. They also clarify how to set up your contactless Presto card and tax credit information.
Presto on social media
Another way you can get in touch with the Presto customer care staff is by contacting them via social media. The company is quite active on social media and constantly updates various platforms with the latest information and news.
If you want to stay informed about deals, discounts, and new services introduced by Presto, you should follow them on their social media handles. You can find the company on Twitter, Facebook, and YouTube.
On Twitter, they have over 23,000 followers that constantly interact with them. On Facebook, Presto has a following of 25,000 people. Lastly, on YouTube, the company has over 2,000 subscribers.
Final Words
Presto Card is Canada’s leading digital and contactless payment method that only seems to be growing with time. The company delivers excellence in the services it provides, including customer care. This is why there are multiple ways you can get in touch with their customer care staff.
The quickest way to talk to them is by calling them or making use of their live chat feature. Here, you can get in touch with a virtual assistant or an agent who can discuss your queries with you.
Moreover, you can also fill in a form and send your query via their website. The customer care staff member will then get back to you within 48 hours.
