You experience a different kind of panic if your credit card gets declined or if there’s ever a problem with your card account. When that happens, you want to get the matter resolved right away, and for that, you need a reliable and responsive company. Thankfully, PC Financial is more than just reliable and responsive.
PC Financial is all about providing good service and promoting good financial well-being through their simplified yet optimized financial products.
They believe in providing products with unprecedented value that offers customers convenience and rewards every day. Most importantly, they know that it’s not about them, but all about you, the customer.
PC Financial offers several ways to reach out to their customer support team or resolve your query yourself through their easily navigable website.
As soon as you open PC Financial’s website, you have the option of talking to their virtual assistant. This is great for people who might feel comfortable talking to an actual person. While this assistant may not be able to answer any complex queries or any questions related to your specific account, it can help you with basic information.
Moreover, it can direct you towards other relevant sections of the website based on your question. The option to talk to this virtual assistant comes in the form of a dialogue box with a question mark at the bottom right corner of the page.
Furthermore, it stays at that spot even as you visit other pages on the website, which means it’s always available.
PC Financial has divided their Contact Us page according to their financial products, so you don’t waste time getting redirected to other departments or the relevant personnel.
If you need to contact their customer support regarding an issue with the PC Financial Mastercard, there are several ways to do so. For starters, you can directly speak with a representative at the numbers mentioned below. This is quite convenient as you can get your questions or confusions cleared right then and there.
You can also contact them through mail at the following address.
President’s Choice Financial MasterCard,
P.O. Box 4403, Station A,
Toronto, ON M5W 5Y4
Additionally, you can shoot them an email, which is handy for attaching files or discussing a complicated matter.
If you have an account with them already, you can log in and send their customer support team a message from the support center.
If you need to talk about PC Optimum points, you can reach them at this number.
Monday to Friday, from 8 a.m. to 8 p.m. and Saturday, from 9 a.m. to 5 p.m.
If you wish to email them instead or have a hearing disability, you can reach out to them at the same email address, and number mentioned previously.
They have also provided separate contact details in case you are contacting regarding any legal and enforcement notices. This way, they have streamlined their entire customer support process.
You can directly send your query or approach the right department without having to go through other channels. Moreover, it also makes the whole process that much quicker, too.
For legal and enforcement notices, you can reach PC Financial through mail at this address.
President’s Choice Financial,
600-500 Lakeshore Blvd.
West, Toronto, ON M5V 2V9
Sometimes you’re just not sure what you need to ask, and therefore, you might feel hesitant contacting someone directly. For those times, you can refer to PC Financial’s detailed FAQs page.
You can type in your question or topic in the search bar at the top and then browse through the results for the relevant answer. Alternatively, you can also browse through their most frequent questions or go through all the information neatly divided among topics and questions.
If you are contacting PC Financial’s customer support team regarding employment or career opportunities, again, you need not bother messaging them the usual way. They have a separate section on Careers on their website for potential candidates looking to join their team.
On this page, you can read about what they’re looking for as well as the benefits they are offering. If you’re interested, you can click on the Join Us button which will lead you to all the open positions available.
We’re sure everyone will agree that social media is one of the easiest ways to reach out to someone. Fortunately, PC Financial is available on several social media platforms. You can like, follow, or subscribe to their accounts for daily updates, news on upcoming products and other information.
While these accounts are not primarily meant for customer support, you can reach out to them on these profiles to get your question answered or query resolved. They are available on the following platforms:
Overall, PC Financial has a great customer support team that is excellent at anticipating their customer’s needs. There are several ways to reach out to them, through phone, email, or even by mail.
Moreover, they have also provided several ways for visitors to find their answers themselves, for instance, through FAQs, blogs, search bars, a virtual assistant and more. Therefore, people who aren’t comfortable talking or contacting someone directly can clear up their confusion themselves.
This website uses cookies to ensure you get the best experience on our website. For more detailed information please refer to our Cookie Policy.
View Comments
Worst customer service
Wasted my time
Closing PC account
Somebody picked up the call after 45 mins and transferred to another agent, no idea why and lied that there is no waiting. After waiting another 2 more hours call dropped. why?????
The most useless so-called "customer service" I ever encountered. Being lied to on the phone and basically ignored by email resulted in nothing but aggravation and ZERO "service".
I have been attempting to get through for about a week because I have been frauded and someone took out a pc card in my name. But of course when it's something important it's impossible to get through or when you do they hang up because you don't have a card number well of course I don't it's called someone took out a card in my name that wasn't me
BEEN TRYING TO GET AN UPDATED ACCOUNT BALANCE CORRECTED FOR THE PAST 8 DAYS, WAIT TIMES ARE TOO LONG , KEEP GETTING DISCONNECTED, NO ONE I TALKED TO KNEW WHAT WAS GOING ON, TRANSFERED TO A SUPERVISOR WHO I LOST CONNECTION AND NEVER GOT A CALL BACK, CALLED AGAIN WAITED OVER AN HOUR TO BE HUNG UP ON. THANK YOU FOR NOT HELPING
PC costumer service is so poor these days, call waiting is too long. I would prefer to switch my credit card to other institution
Worst company I’ve ever dealt with by far spent hours on the phone listening to music can’t even get a hold of them to cancel my card,don’t think they even read the reviews to lazy i guess.
Absolutely terrible, just utter garbage. I got an email saying that there has been a hold on my card and to call them immediately. I've been trying to call them for over a week now to fix my card! Do they now want my business?? Seriously PC Financial customer service is the definition of trash
absolute rediculous amount of time spent listening to god
awful music while trying to talk to a pc rep. If it wasn't for the
large amount of overpayment I made on my mastercard acc.
I would cut it up as I need the refund. knowone else or way to
get thru zero out of whatever rating
The worst service I’ve ever experienced . Calle numerous times and stayed on line forever with no response . Pathetic . I will pass on this opinion to others . Piss poor !