KOHO is a FinTech company headquartered in Toronto, Ontario. It was founded in 2014 in Vancouver, British Columbia, by Daniel Eberhard. It provides Canadians an easy way to manage their money. KOHO helps Canadians reach their financial goals by equipping them with spending and savings accounts, prepaid credit cards, and a great application.
KOHO is pretty simple to use. All customers have to do is load their funds into a free KOHO account via direct deposit or electronic transfer. Then, using their KOHO prepaid credit card, they can make purchases and earn cashback! The KOHO app allows them to monitor their spending trends anytime from anywhere to help them save better.
KOHO’s customer service team has a lot to offer. One of their missions is to create financial products that are open, intuitive, and designed to help their customers live better. You will find the answers to almost all your queries by accessing KOHO’s official website. Continue reading to learn more about the company’s customer support services.
KOHO understands that time is precious. Hence, the company provides exceptional customer support services all week long across various platforms. In this section, we will discuss ways to get in touch with KOHO’s customer support representatives.
You can easily access all support service tabs from the “Support” listing located at the bottom of KOHO’s homepage.
As listed on KOHO’s Contact Page, there are several ways to contact the company:
Unfortunately, KOHO’s website does not provide an option to get in touch with their support team via call. They do not have a phone number listed on their website.
However, their Facebook page lists +1 855-564-6999 as their official company number. We believe the fastest way to speak to a KOHO support team representative is most likely through the in-app chat option or via email, but you can contact the company via its phone number if you need an urgent response.
Like most companies, KOHO has a comprehensive FAQ section on its website listed under “Support” services. You can also access this section from the Contact Page and the “Learn” tab located at the top of the homepage.
This section contains answers to questions that customers usually ask and is divided into different categories for easier browsing. You can find answers to FAQs regarding:
Each of the sections mentioned in the list above comprises well-formulated articles that extensive detail about KOHO’s products and services.
When it comes to supporting a diverse community, KOHO has redefined the game. On every webpage of their website, you will find an icon on the bottom right side of the page that allows you to access Accessibility Adjustments.
Not only can you adjust color, orientation, and content, but you can also tailor an accessibility profile for yourself by using options like:
Using the Accessibility shortcut, you can also choose between 14 different interface languages to make your web experience better.
Signing up with KOHO is hassle-free. You can get your free account in as little as 5 minutes by clicking on “Open Account” at the top right side of the homepage.
To begin, all you need to do is enter your email and password on the Sign Up Page on their website or app. KOHO will ask you for a few details, and then you’ll be good to go! Once you sign up, you can access your account from KOHO’s anywhere at any time.
You will find the Blog section under the “Learn” tab on the top of KOHO’s homepage. It’s a space that helps customers manage their money more efficiently by providing relevant information and details. You can search articles by titles, authors, and tags, or you can view the latest featured pieces at any time.
Lastly, you can also connect with KOHO via social media. The company has a social media presence on Instagram, Facebook, Twitter, YouTube, LinkedIn, Pinterest, and Spotify. The company’s marketing and support service team posts on these platforms so customers can stay up to date and ask questions that make their KOHO experience more efficient.
With its exceptional customer support services, KOHO has defied all odds and gained a good reputation in the Canadian FinTech market. KOHO is currently at the top of the table when it comes to satisfying customers.
The company understands the importance of customer experience so, whenever you reach out to its customer support team, be assured that they will serve you well!
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From what I gather all the customer service staff from koho are all college students saving for their financial future themselves. I respect the grind however koho needs to employ more staff.
New to Koho, got locked out of my account. PROMPTLY provided the information Koho asked for via email. Have been locked out of my account all day and no answer back as of yet. It is the weekend, so I take this to mean I will not hear from anyone till Monday. THERE IS NO OPTION TO CALL KOHO THAT GETS YOU A LIVE PERSON, AND IF YOU ARE LOCKED OUT OF YOUR ACCOUNT YOU CANNOT CONTACT THEM FROM INSIDE THE APP. Their long response time and lack of availability, especially when this is concerning financial matters, is a FAIL.
KOHO’s phone number is out of service???? Is this a real business? Beware so strange!!!!
A total scam stay away, I am out over 1000 dollars and there is absolutely no customer service.I am now in contact with the police to try and recover my funds.Total scam operation.
They are the WORST EVER.
No Support whatsoever after 3 years of Paid Premium with KoHo.
Thea is the WORST support ever, she will send you 2-3 times THE SAME message copy pasted with only minor variations.. an 2 message reply in 24 Hours?? UNNACcEPTABLE. Theire phone support? INEXISTANat.
I am with my lawyer right now regarding suing the company for good. and Will clearly sue Thea in civil rights court. I incite all to do the same.
KoHo IS NO LONGER IN MY HEART!
all those who had koho be ause I had shared with you, please BURN YOUR CARD!!!!
Hi, i have had my ex change all the settings on my account, who would i contact to get it fixed up? I no longer know my password, my email address set up to the account i cannot get into, password was changed to that as well, also no longer have access to the phone number set up to the account, my ex took my phone as well. Where do i start to get my account back into my hands?
DO NOT USE KOHO
they are really badly organized, if you have an issue with your card they don't help, I've been trying to contact them for three days yet they sill ignore me
I've been on their stupid chat help thing, the wait time is like 4 hours
This is absolutely ridiculous and will be reported to the BBS.
Koho wont release a refund to me for $1154 from my dentistry. Its been 3 weeks now and they keep giving me the run around asking for proof of purchase, which i had sumbitted. 2 reps have then said they will refund it back to my dentistry so i can deal with the refund from them directly. Im a single mom of 4 kids and been depending on that money ! I never had any issues until NOW as ive been a loyal customer for 3 years until this month. Forget trying to get in contact with proper support. Its impossible as the chat is mainly ran by bots. I will be taking this into legal matters
Everything is virtual. As soon you top-up your card, a fraudulent transaction is made and your done ! Forget it if you need assistance. Only robot and 3 overbooked internal is not enough to give a glimpse of service.
I have tried to reach the KOHO customer service line for 7 days now and every time I call they hang up on me! I will be switching my bank!