Kijiji has been up and running since 2005. It was designed as an online solution for people to list live classified ads for a wide range of categories, which include products for sale, services, and even donations.
Right now, Kijiji is at the top of the food chain in Canada as it has become the largest classified website in the country. It is the Canadian equivalent of Craigslist, where each marketplace is arranged by region or major city. It has millions of listings and it also has a comprehensive tutorial collection that extends beyond what Kijiji stands for and how you can use it to your advantage.
But of course, with any website this size and with all the possibilities it presents, there are bound to be at least some technical problems from time to time. Luckily there are some online resources that you can use to apply a quick fix sometimes, especially since you can access the website in English or French.
Unfortunately, you can’t always solve everything yourself. Maybe sometimes you’re just unclear on how to get started or how to proceed after placing an ad. For these types of situations or anything else in between, there are a few ways to reach out to Kijiji and ask for assistance.
FAQ Section
As it is with most websites these days, if you want to learn something about the service or the product, the FAQ page is the first place you should look.
Kijiji has two FAQ sections, one dedicated to the average user and a more business-oriented one for potential partners.
The FAQ section is quite detailed. The information is divided into four main categories:
- My ads
- Features
- Technical issues
- Safety & policies
Each category deals with specific problems. You can also perform a more refined search by choosing a topic of discussion from a drop-down menu located under the FAQ topics. This menu has a couple of general information topics such as info on users with special access needs, feedback, information on the Kijiji app, as well as three specific topics:
- Report
- Contact
- Technical
The Kijiji business FAQ section doesn’t seem to have as many topics as the main FAQ section. However, it does seem to answer the more important questions such as how to sell, what can you sell, how much money do you need, etc.
There’s no additional contact information listed on the Kijiji business FAQ page.
There is another feature that you can use to solve your problems on Kijiji. It is called the HelpDesk. You have to be a registered user to use this. As a user on Kijiji, buyer or seller, you will be given access to the ‘My Messages’ function, with the button located at the top of the Kijiji landing page.
This not only allows you to send out a call for help to customer support but also allows you to contact sellers and buyers quicker, while also having the full conversation history close by. This feature will also allow you to block certain people or conversations so as to remove some of the clutter or unsavory characters.
You no longer need to wait in line and talk to a customer service representative and ask for help regarding these types of issues.
How to Contact Kijiji
One of the easiest methods to get your message across to a customer service representative is by filling out the simple online form. In order to do this, you have to fill out three fields: your Kijiji AD ID, name, and email address.
Inputting the Kijiji AD ID is not mandatory, but if your question is specific to your ad on the website, this information should make the process go much smoother.
After you fill out the form, type your message in the message box, complete the captcha test and hit submit.
Contact Kijiji via Email
Kijiji offers one email address as a contact but it’s not for general inquiries or troubleshooting. The email address is dedicated to media inquiries, so unless you’re doing a piece on them or have an important proposal, you might not get the answers you’re looking for.
You should also not confuse media inquiries with information about how to post a listing, be it for personal or business purposes. The user and business FAQ sections explain how to handle listings in enough detail already.
Kijiji on Social Media
You can also try your luck on social media if you are in need of technical assistance from a Kijiji representative. You can find Kijiji on the following platforms.
Their official Facebook page allows users to both shop directly from the social media platform and send messages to the customer support desk.
While this method is less efficient than submitting the Kijiji website form, it is still good enough for general inquiries.
Twitter is even less commonly used to contact someone from customer service. In fact, you’ll notice that under the company’s description on the official Twitter page, there is actually a link posted for anyone that needs assistance.
It is the same one on the ‘Contact Us’ page that has the online form.
There’s also no way to send a private message to Kijiji on their Twitter page, so unless you just want to reward the company with a follow, there’s very little beneficial information on their Twitter profile.
Final Word
While it is true that Kijiji could stand to benefit from expanding their customer service, it is also true that there are very few issues that can’t be quickly solved by browsing the FAQ section or sending an email using the online contact form.
This also makes it somewhat acceptable that Kijiji doesn’t have any contact phone numbers listed for their home office, for business inquiries, or for general support. Nonetheless, you can’t argue with the website’s popularity, so perhaps the limited customer service they offer is more than enough for the majority of Kijiji users.
