Goodlife Fitness is the largest health club company operating in Canada. It currently has over 300 locations and serves over a million customers.
This company was founded in London, Ontario in 1979, and has since expanded to every single province in the country. The company is notable for being the first fitness club to open in PEI.
Goodlife’s Fitness initially stood out from other fitness clubs in Canada because it charged members on a monthly basis instead of on an annual basis.
This practice made it incredibly popular, leading to its rapid expansion into other parts of the country.
Goodlife Fitness’s outlets offer various types of exercise equipment for members to use. They have spaces dedicated to different exercise activities such as cardio, strength training, mind & body training, and cycling. They also offer fitness classes for each of these activities
Users can also sign up for the club’s various training programs. This includes:
Goodlife Fitness has over 300 locations spread across Canada. You can find the Goodlife Fitness location nearest to you at their website.
Customers that wish to sign up for membership with Goodlife Fitness can do this in-person or online..
Signing up for membership at the gym is one of the easiest ways to get started. The steps are as follows:
Customers can also sign up for Goodlife Fitness membership online using the following steps:
Existing customers or prospective customers that wish to get in touch with Goodlife Fitness can do so in many different ways.
You can contact Goodlife Fitness over the phone at the number:
These phone services are offered Monday to Friday from 9 a.m to 5 p.m (ET)
You can contact Goodlife Fitness’s Member Experience Department via email at members@goodlife.com
You can also reach out to Goodlife Fitness via their website. Members can contact staff by signing into their membership account.
Non-members can send a private message on their Contact Us page if they have questions or feedback regarding the following:
Goodlife Fitness also maintains an online presence on different social media sites. This includes:
Goodlife Fitness posts updates such as workout tips and promotions on their Facebook page. Customers can reach out to the brand by sending them a private message on Facebook.
Goodlife Fitness posts photo updates on their Instagram page. Followers can comment on the brand’s posts publicly, or send private messages.
Goodlife Fitness maintains a LinkedIn page where they post company updates. Many of the company’s employees are featured on this LinkedIn page. However, customers should reach out to the brand using other channels.
Customers and prospective customers who wish to learn more about Goodlife Fitness’s services should consult their Frequency Asked Questions (FAQs) page. This page includes information regarding:
Goodlife Fitness also maintains a blog on their website. This blog contains posts about a variety of different topics ranging from workout plan instructions to special food recipes. Readers can also leave comments on each blog to offer their own tips or feedback.
This website uses cookies to ensure you get the best experience on our website. For more detailed information please refer to our Cookie Policy.
View Comments
I have been dealing with the inadequate and essentially non-existent customer service of Goodlife fitness. I have been over charged about $600 and have been trying to get a reembarsment for about two months now. Goodlifes customer service is an endless loop of people who claim they are helping you and making your case a priority, but fail to actually provide a solution. This is a great deal of money, and I have been nothing but polite to the people that owe me. The services I received at Goodlife were nowhere near worth the troubles I am going through now. I have no choice but to make my concerns public, and have already submitted reports to local newspapers in hopes that I can get the customer service I deserve, as well as my reembarsment and potentially compensation for my inconvenience.
The customer service is non existing. I can ever get through. They make mistakes on my new contract and I haven't been able to connect to ed office. The staff at the Good life are not experienced to help and there is no manager at the location. They over charged me and want me to sign a contract that is incorrect. Every time I go they stop me and harass me. I pay my bill on time every month and they stop me from going in. I can get through to head office as phone lines are just voice mails I tried email but it limits how much I can type.
This is horrific and NEVER happened when I was in Newmarket and Aurora.
I received a letter in the mail today statimg that my girlfriend was late on a payment and that she was gonna be billed the by weekly charge and a 25 dollar fee for not having payment ontime.. thats understandable
BUT.. she bought me this membership from back at 2016 christmas and was told that they would contact me for a picture and info about the gym and maybe a tour and personal accessment.. its been 7 mths and i have not been contacted by mail or a phone call and when i seen this bill sent to my office i called ur office 1800 # and then waited for 4 hrs for a phone call back given the option for call back next in line??
I asked this girl over the phone to as why no one ever contacted me or to help out some how as i have not known that the membership was ready for use... i said i think there should be something done about this and a re-embusrment.. i cancelled the "membership" until someone will get back to me in this regaurd...
This is simply unprofessional and not safe at all when it comes to tanning ! I passed by the Markville club on Saturday may 27th to do some tanning. when I left the club after 9 minutes of tanning I felt bit pain in my eyes! this pain is still chasing me since Saturday! Staff should be notified and give right instructions when a member enters the room to tan! Asking so many questions about putting the right sunglasses, sun screen and maximum tanning(unfortunately none of this happened!)
For a person like me tanning for the 1st time and has no clue might have severe damages in future! Im simply worried and took a doctor's appointment today just to make sure that everything is alright! I hope this is not serious and i will definitely get back to you with my results!
I signed up for bootcamp in jan, was supposed to start in february. it never started so i asked for a refund. its now april 24- 2017 been alomost 3 months. i had a check mailed to me without the unit number on it. i didnt get it. the check was canceled and i was supposed to get it deposited into my account instead. that was FOUR WEEKS ago. still no deposit.
Tried to cancel my membership in the deadline and got hung up on and told they could not take my call. Have been given phone numbers that nobody answers since and apparently no manager is ever in because they keep promising to give my info to one but nobody ever gets back to me
Customer service is terrible. They keep hanging up on me saying that they can't take my call and I am to call next day. Terrible Customer service. Actually, no customer service at all. I have been hung up on 10 times and counting already.