Fit4Less is a Canadian gym that offers every Canadian the chance to lead a healthy and fit life at amazingly affordable rates. It aims to provide Canadians the opportunity to attain their fitness dreams through low-cost workouts.
The company opened its first gym in Mississauga in April 2011. Since then, it has continued to expand its reach and opened more than 90 gyms throughout Canada.
The philosophy behind Fit4Less is that it wants you to feel safe on your weight loss journey, and it does so by providing a no-judgment space for you to achieve your fitness goals.
Whether you opt for its quick and easy 30-Minute Express Circuit ™ or its virtual cycling classes, Fit4Less strives hard day in and day out to make you feel right at home.
The gym helps keep its members happy through its consistent, effective, and reliable support and assistance, which it provides via its official website.
So, without further ado, let’s review what Fit4Less has to offer to its customers.
When it comes to offering utmost support and help to its clients and members, Fit4Less always succeeds in delivering!
Here are some ways in which Fit4Less delivers excellent customer support services.
Fit4Less wants to take exceptional care of its customers and in that stride, it has made sure to keep all of its gyms safe to use for its clients during the COVID-19 pandemic.
You can learn all about the changes that the club has made and plans to put into action to ensure its members’ safety on its COVID-19 response webpage.
Moreover, if you want to book a class, you can do so online by creating an account, using your membership number and e-mail address, and booking a workout.
You can take a look at the FAQs regarding online booking on the webpage. There are also further safety guidelines detailed by Fit4Less on this webpage that you can peruse to stay safe while staying fit!
Fit4Less also has a detailed FAQs page on its website, which has a search bar that you can use to search for any query that you might have about the services provided by the company and more.
Moreover, it has several general FAQs with thorough and clear answers outlined on the webpage as well. You can also browse through more questions by clicking on the “View All FAQs” tab, which given below the questions.
Fit4Less also provides you the opportunity to look for the gym that is closest to your location via its “find your gym” feature. All you have to do is select your province and city and then click on the “find” tab.
The feature will show you the results and highlight all the gym locations in your area. It will also highlight the address and contact information of each location.
You can learn more about each location by clicking on the “view club” tab. The website will direct you to a webpage designated to that gym and highlight its working hours as well as the amenities awaiting you at that gym.
Fit4Less has an active Facebook page, which you can like and follow to stay in touch with it. The company uses its platform to post various workout videos, which you can follow to stay fit within the safety of your home.
You can also find a lot of other fitness-related content, helpful and informative posts, and different posts that will keep you updated about the classes.
Similarly, the company is active on other social media platforms as well, such as Twitter and Instagram.
You can follow Fit4Less on these platforms to stay updated about their reopening plans during COVID-19 and for other informative and helpful posts as well.
Moreover, if you have any queries or concerns, then you can DM the company on these platforms to engage with its representatives who will help you out.
If you’re worried about sharing your personal information, want to access a personal file, or lodge a privacy complaint, then you can do so by reaching out to the Fit4Less Chief Privacy Officer.
You can do so via three ways – mail, e-mail, and fax.
If you want to mail the Chief Privacy Officer, you simply have to print out a personal information request form available on Fit4Less’s website, fill it out, and send it to them on this address:
Fit4Less c/o Privacy Officer
710 Proudfoot Lane
London ON
N6H 5G5
If you want to take a different and easier route, then you can simply e-mail the form on this e-mail address:
Alternatively, you can send the Chief Privacy Officer a fax message via:
Fit4Less also has a site map that you can use to navigate its website. You can find and access all of the webpages from this site map.
All you have to do is click on the option that you want to learn more about and you will be redirected to the page dedicated to that service.
When it comes to providing exceptional customer care and support, Fit4Less simply doesn’t drop the ball.
It offers its members the best experience so that they remain happy, content, and feel right at home.
Whether you reach out to its representatives directly, via social media, or its website, Fit4Less is guaranteed to accommodate and answer your queries and concerns right away.
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View Comments
Customer Service is non existent. I'm here because I'm still unable to get a response or resolution. I WOULDN'T RECOMMEND THIS GYM TO ANYONE, especially those on a student budget which is their target market. THEY HAVE BEEN CHARGING ME FOR ALMOST 3 YEARS AFTER CANCELING **NOT IDEAL WITH A STUDENT BUDGET/ LOAN** I moved from Vaughn in 2018 and canceled my membership. After still seeing charges on my account I called the Woodbridge location from the US, where I currently reside. I said I canceled this and they said I need to come in, in person , with ID and "TRY AGAIN". I explained I am in the US and not currently flexible so I was given an email to send a photocopy of my ID and explain my case. I followed these instructions. After being told I was cancelled, I assumed it was put to rest. Today I was charged AGAIN almost 3 years later... after contacting my bank it appears I was only not charged during the pandemic. Don't be fooled by the cheap price, they'll absolutely rinse you in other ways then make sure you have no way to contact them :) Try Movati, or F45 they're at least worth the $$ and have a customer service team with competence.
I would like to comment on the location that I use the most. CenterPoint Mall location is well managed and the staff are always busy maintaining the gym. I have seen 3 managers since I started going to this location many years ago and they all seem to have the same mind set.
When I went back to gym last Friday and there was a member that was very rude and impatient with staff at the desk. The customer was interrupting the manager as he was assisting another customer. Manager was calm and cool in dealing with this entitled human.
Gym always clean.
Went to the gym in Kingston not realizing you still had to book a time and was told I could not come in without booking. I asked what the capacity was and was told 125 and there was only a hand full of people there. I questioned her on that and asked since it is not at capacity why can't I go in and she said they were not excepting walk ins anymore. I went on line and was able to book that time and went back with a print out of the confirmation but she refused again to let me in as she said it didn't show up in her system. I went to the website and it still says if you don't arrive within 15 minutes of your booking the timeslot will be automatically cancelled and given to another member which means you should be able to go in without a booking. Can someone please let me know what is going on there is no reason if you are a member and the time slot is not full that you can't go in?
Unable to get any customer service. Trying to schedule a time, nothing is ever available. Now I am getting a message that says my membership is invalid. No number to reach anybody. Website says go to the gym and use their machines there. Gym is closed. Why can't I get customer service from a human at the gym??
How do you get in touch with these people. My gym opens on Friday and I don’t have my membership number. I don’t have my contract and forgot my password. So now what. You have no way to get a hold of the,
Where is customer service number? I mean I filed to freeze my account back in September 2020 but still I am getting charged and there is no contact information for customer service and there is response for the form I filled.
Can't cancel my membership. There is no such option looks they are fraud and charging money
1st I would say this is a good gym especially if you are on a budget and really self motivated, however the manager (Roxy) at the Macleod location Calgary Alberta is the most rude, unprofessional and ill mannered person I have ever met in my life. I have been working out at this location for over 3years, I booked an appointment, showed up to work out and Roxy told me I can’t because this is not my branch, I said that can’t be right since I know I have effected this change twice now. She basically walked up to me and said she is the manager and I have to leave or she is going to call the cops. I never seen such a power drunk person in my life. I literally told her I think she is power drunk at this point and she said she was going to cancel my membership too (wow). To cut the story short, as far as she is still the “manager” over there, I would like fit4less management to look into how many memberships she’s cancelled and her reasons. And I wouldn’t recommend this location for anybody. I do recommend fit4less for what it is but for this Macleod location please don’t, the manager (Roxy) is horrible.
I was a member at Goodlife burnside Dartmouth NS for the passed 12 yrs but when fit for less showed up I changed my membership because of the price had good experience with them for a yr but after covid Arrived in March 2020 I put my gym on hold by calling them up Informing them that I would like to cancel my membership for a short time I then was told that would not be a problem by the manager But weeks later I notice that their money was still coming in to my account I thence called a back again and And spoke to the manager here for me that it will be taken care of 2 weeks pass still money coming on my account I then sent a letter to hit office and received a response saying that it will be taken care of it by email he told me that he sent and email to head office Still no major response from head office I then contacted portman street fitful S in spoke to the new manager and explain my situation her she was very rude to me on the phone and did not help me in any situation at all all I asked and told her that I will no longer be coming to the gym because I don't feel safe with Covid 19 She did told me that she did not see any letter from manager prior to her becoming new manager to this day I have not gone back to the gym and his not receive any refund or call about my membership as of Jan this yr my membership was canceled and still no reply from any member of fit for less.
I find it absolutely astonishing that the booking process in the Argyle site in London On. allows you to book at midnight because lets be honest with this process -a minute after midnight all the time slots are gone . I am sleeping at that time as I work early in the morning so there is NO way I can stay up that late ( not to find a time slot anyways) .secondly I have been told that its the same people in the gym all the time - there should be a LIMIT to how many times you can go in a 7 day period which would allow time slots for other members . Members that are still working through the Covid period need to workout to manage the stress levels .
Shame on management for this lack luster process