Fit4Less is a Canadian gym that offers every Canadian the chance to lead a healthy and fit life at amazingly affordable rates. It aims to provide Canadians the opportunity to attain their fitness dreams through low-cost workouts.
The company opened its first gym in Mississauga in April 2011. Since then, it has continued to expand its reach and opened more than 90 gyms throughout Canada.
The philosophy behind Fit4Less is that it wants you to feel safe on your weight loss journey, and it does so by providing a no-judgment space for you to achieve your fitness goals.
Whether you opt for its quick and easy 30-Minute Express Circuit ™ or its virtual cycling classes, Fit4Less strives hard day in and day out to make you feel right at home.
The gym helps keep its members happy through its consistent, effective, and reliable support and assistance, which it provides via its official website.
So, without further ado, let’s review what Fit4Less has to offer to its customers.
When it comes to offering utmost support and help to its clients and members, Fit4Less always succeeds in delivering!
Here are some ways in which Fit4Less delivers excellent customer support services.
Fit4Less wants to take exceptional care of its customers and in that stride, it has made sure to keep all of its gyms safe to use for its clients during the COVID-19 pandemic.
You can learn all about the changes that the club has made and plans to put into action to ensure its members’ safety on its COVID-19 response webpage.
Moreover, if you want to book a class, you can do so online by creating an account, using your membership number and e-mail address, and booking a workout.
You can take a look at the FAQs regarding online booking on the webpage. There are also further safety guidelines detailed by Fit4Less on this webpage that you can peruse to stay safe while staying fit!
Fit4Less also has a detailed FAQs page on its website, which has a search bar that you can use to search for any query that you might have about the services provided by the company and more.
Moreover, it has several general FAQs with thorough and clear answers outlined on the webpage as well. You can also browse through more questions by clicking on the “View All FAQs” tab, which given below the questions.
Fit4Less also provides you the opportunity to look for the gym that is closest to your location via its “find your gym” feature. All you have to do is select your province and city and then click on the “find” tab.
The feature will show you the results and highlight all the gym locations in your area. It will also highlight the address and contact information of each location.
You can learn more about each location by clicking on the “view club” tab. The website will direct you to a webpage designated to that gym and highlight its working hours as well as the amenities awaiting you at that gym.
Fit4Less has an active Facebook page, which you can like and follow to stay in touch with it. The company uses its platform to post various workout videos, which you can follow to stay fit within the safety of your home.
You can also find a lot of other fitness-related content, helpful and informative posts, and different posts that will keep you updated about the classes.
Similarly, the company is active on other social media platforms as well, such as Twitter and Instagram.
You can follow Fit4Less on these platforms to stay updated about their reopening plans during COVID-19 and for other informative and helpful posts as well.
Moreover, if you have any queries or concerns, then you can DM the company on these platforms to engage with its representatives who will help you out.
If you’re worried about sharing your personal information, want to access a personal file, or lodge a privacy complaint, then you can do so by reaching out to the Fit4Less Chief Privacy Officer.
You can do so via three ways – mail, e-mail, and fax.
If you want to mail the Chief Privacy Officer, you simply have to print out a personal information request form available on Fit4Less’s website, fill it out, and send it to them on this address:
Fit4Less c/o Privacy Officer
710 Proudfoot Lane
London ON
N6H 5G5
If you want to take a different and easier route, then you can simply e-mail the form on this e-mail address:
Alternatively, you can send the Chief Privacy Officer a fax message via:
Fit4Less also has a site map that you can use to navigate its website. You can find and access all of the webpages from this site map.
All you have to do is click on the option that you want to learn more about and you will be redirected to the page dedicated to that service.
When it comes to providing exceptional customer care and support, Fit4Less simply doesn’t drop the ball.
It offers its members the best experience so that they remain happy, content, and feel right at home.
Whether you reach out to its representatives directly, via social media, or its website, Fit4Less is guaranteed to accommodate and answer your queries and concerns right away.
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View Comments
Oct. 3/21 I waited intil 8:50 this morning and no one showed up to open. There were about 10 of us this is not the first time this has happened. Please acknowledge receipt of this e mail and what you propose to do about it.
What 24 hr
Anytime is still 24hr
People leaving back to anytime fitness...they are 24 hr.
Harassed for photo ID and vaccine pass when I have showed it multiple times.
Anytime just puts the info into their computer....and done.
No contact # on website for questions / concerns.
Another usless large corporation that will go bankrupt and try to steal my money like Steve nash/ fitness world.
Lame!
What a terrible morning. Due to pandemic, I have very limited funds. I was sent an email saying my payment didn’t go through, only to realize the payments were attached to a bank account from my ex husband. When I called to give new information, I was told not only would the $25 nsf fee not be waived (because the. The great big corporation would have to absorb it), but I would be continued to be charged $25 on top of my membership fees for the next month. Even though I explained the situation, the manager told me that I should have remembered this clause from my contact that I signed 5 years ago. I’m in tears, my credit will be ruined once she sends me to collections, which was promised, and even though I offered to pay them in three weeks, nothing changed. I’m horrified. I feel bad for people who are low income who get into trouble and use the gym to cope. I guess I fit that description though since this pandemic hit.
Canceled last September when my renewal was up. With all the covid lockdowns I didn't realize they started to take money out of my account when they reopened. I called and canceled again, was told it would be put in the book since it wasn't the first time. I called a few days later and spoke with management, who tells me YET AGAIN, it was NOT put in the book and basically my word was no good. I expressed my frustration as I haven't been there in a year ( no record of me coming in an purchasing the bracelet either ) I was told a refund would be submitted, 2 weeks later no response and again 2 more withdrawals from my account. Went and spoke with the manager who refused to send a follow up email or give me contact info to reach head office. Terrible customer service and snark remark telling me to " have a nice day " with attitude. Staff needs to be trained in customer service, and with the procedures of canceling a membership. On top of the poor quality of the gym itself, I will never do business or recommend this gym. What a terrible mistake I made leaving planet Fitness for this junky gym!
I had to freeze my membership over a month ago because my car broke down. Once it was fixed, I tried to unfreeze it. I've never had a problem with unfreezing my membership before. Well, even after a month, it didn't unfreeze. I was checking my inbox almost daily and making sure nothing ended up in spam or getting accidentally deleted. I contacted the gym, knowing that there was a good chance of the girls at the counter not being able to help. They weren't, so I tried contacting Fit4Less through social media.
It's been a very slow back and forth over two weeks, and still no resolution.
However, I log into my bank account today to find out they withdrew $25 from my bank account all at once. I checked my email to see if there was an email to say my account was unfrozen. It was not. Then I realized that charge was beyond what I would pay in a given month, even with a black card membership at a locked in rate.
I cannot call anyone other than the gym itself to get anything done. There is no corporate number I can reach outside of the person in charge of privacy (they can't do anything). I am sick of trying to make this work.
This is the first series of problems I've had with Fit4Less and it seems there's no way to resolve it. I'm done. I'm cancelling my membership. When you're a franchise, you need a number and email address so that your members can reach you without having to contact the club itself. They have not been able to resolve my issues, and I know that they can't because this is a corporate issue. Add ACTUAL corporate contact info to the 'contact us' portion to the website.
I'll be contacting my bank to make sure that Fit4Less cannot take anymore money from my account. Based on the other reviews here, I don't trust them to fully cancel the membership. Maybe I'm just being paranoid, but I don't have the excess cash.
Pathetic customer service!! No call complaint or call centre. I am a member of Shoppers world gym at Brampton. They are not able to resolve or update my banking details, went there 6 times. No one listens over there. Every time they assured banking details are changed or updated but still, money getting deducted from my old bank account and the bank is charging me the penalty for overdraft. Disgusting customer service I have never faced such bad customer service in my entire life. So cancelling my membership. No one should join this kind of gym. Below zero or negative rating!!
I've been paying for a membership for months now that I havent used. They froze my payments and then kept taking more out. I rarely check my emails frequent enough to know they were doing this. So now I'm out a bunch of money for nothing and when I just called to cancel as I noticed another payment was taken out of my bank account for $11.xx ... Then they told me I need to pay for the next month ! So I'll be out $11 x 2 for a.memebership I don't use..I get that people are struggling especially businesses but so are we !
I am absolutely furious at the lack of professionalism with this company. I called over 3 weeks ago and spoke to a girl at my gym to inquire about the protocol for covid..I wanted to know if you needed to be vaccinated and what the rule was for masks. She told me that you did not have to be vaccinated and that they were doing their best to keep it clean but were short staffed. that is unacceptable! Are you kidding me? doing your best? This gym before covid was always dirty and many didn,t even clean the equipment after using. I was offered a refund way back when covid first closed the gyms but said that i would like to return when they reopened so just freeze my acct. After hearing this, I want a refund..I paid for the full year and have not been there except for a few weeks in 2019 in March. She told me that she would have to get her supervisor to call me and she would ensure he got my contact number. I asked her for his number and said I would call only to be told he did not have a company phone just his own personal phone...she also told me he would definately call me. Well, 3 weeks later I have still not heard a word from so called supervisor. I will not be returning to the gym. I personally know of 3 people that go to that particular gym who are unvaccinated and I recently saw them post a video of them working out without masks...what the hell....are you kidding me? You can,t find any contact number so yeah, feeling very disheartened and super frustrated.
If Goodlifes showers are open in Halifax NS to use, why aren’t the fit4less? It’s very frustrating considering I live outside the city. May have to go back to Goodlife if they don’t open the showers soon. Our province has no timed bookings at fit4less with staff there from 6am-1015pm. what’s the difference between us cleaning the gym equipment and cleaning the shower before and after using?? It doesn’t make sense
I go to the Fit4Less at 2020 Walkley Road, and it's my understanding that face masks are still a requirement when entering the gym, and when moving/walking around the gym from one area to another. Since this location reopened on July 16, I have gone at various times between 6 - 10:30am and noticed a number of people who enter the gym wearing a mask, then at some point either remove it or place it under their chin and keep walking around the gym without a mask or without it covering their nose and mouth. There have been times they have walk right past one of the Fit4Less employees maskless, and nothing is being said or enforced! If I am correct, and masks are supposed to be worn in this manner while in the gym...is it not the responsibility of the employees/staff to ensure patrons are adhering to the rules, especially in light of the circulating Delta variant?! If so, it would be nice if the staff followed though with enforcing the statements Fit4Less has made to keep their customers safe because right now, that is not the case at this location!